HT4061 had new ipad air 5 hours, got message to update ios, started, screen went black with apple logo, over two hours, cannot shutoff device. seems locked, no response.

new ipad air 5 hours ago. got message ios update available. i started install, screen went black with apple logo, has been "frozen" over two hours with no apparent activity. cannot use Home button or Sleep wake button. how do i restore original ipad start? what is ctl alt delete equivalent?

Thank u, this reply helped.
SergZak
Currently Being Moderated Re: black screen wont turn on
Oct 10, 2013 3:44 AM (in response to Apfelwurm)
The following is how to do a proper reset of an iDevice:
Device Reset (won't affect settings/data/music/apps/etc)
1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button.
2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

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HT4515 My iphone 4 had been sluggish so I did the 2 button reset(?), now it's been frozen with the apple logo for two hours. What should I do?

I have no clue what I'm doing. I held the home and lock button and ignored the slide to power down screen. Now my phone has been locked on the apple logo for two hours. I've tried hitting both buttons in all combinations. I had nearly a full battery before this fiasco. My phone is fully updated. Help me please?

if you do not have the original owns apple id you will not be able to use the iPhone because of the activation lock you will need the original owners apple id to turn off findmyiphone if you do not have it or if you cannot get it you will not be able to use the iphone can you contact the original owner

My 2008 15" macbook pro would not start up. After pushing the power button, the startup tone sounded, but kept repeating as if something was jammed. Screen remained black with no logo nor messages. Pls help.

My 2008 15" macbook pro would not start up. After pushing the power button, the startup tone sounded, but kept repeating as if something was jammed. Screen remained black with no logo nor messages. Pls help.

Now that you mentioned it, that might be the source of the problem. Something was definitely wrong with my graphics card before the incident happened. You mean that particular batch of graphics cards had some inherent issues, right? I went to the genius bar, and the 'genius' there, without trying to diagnose the problem properly, just adviced me to buy a new mbp! He said Apple will no longer try to fix or touch macs older than 5 yrs. Mine is 5.5 yrs old...

My ipad is stuck inbetween on and off. The screen is black with the white apple in the middle. It won't turn off and it won't come on. anyone know what is wrong?

My ipad is stuck inbetween on and off. The screen is black with the white apple in the middle of the screen. It won't turn off and won't come completely on. Anyone know what is wrong?

See if this lets the iPad start up.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

My MacBook Air won't start it's grey with apple logo Howe do I fix this?

I have 2008 MacBook Air today I can't start up. When I press the power button it shows gray screen with apple logo and that thing spinning . How do I fix this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

HT4061 My new iPad Air is locked from too many attempts to log onto it.

The red power slider is not working. I installed iTunes and have no backup for the iPad yet. I tried plugging the USB into the PC and holding the upper shutdown/wakeup button and home button at the same time. When I saw the Apple icon I kept holding the home button as suggested and simultaneously plugged the other end of the USB cable into the iPad. I got a message from iTunes saying I could not connect to the iPad because it was locked with a passcode and You must enter the passcode on the iPad before it can be used with iTunes. I did go on Apple and reset my apple password but I cannot get to any point where I can reenter this new password to unlock the iPad. Any ideas how I can unlock my iPad?

Yes. Before connecting to iTunes via USB cable, turn on your iPad, and unlock it (using passcode) and DO NOT TURN IT OFF before connecting it to your PC/Mac for Backup. After connecting it, Open iTunes on your computer, press the iPad logo on top right (or left: depending on what iTunes version you have) After pressing the iPad icon, press SYNC (you may have to scroll down a little).
Then, just wait till it gets fully synced and backupped, then eject the iPad, (By pressing a triangle and a line icon) when hovering over the iPad icon on the PC
Pressing the HOME and POWER at the same time when the iPad is asleep doesnt do anything special. Just try pressing the POWER button (top) for about 5 seconds to turn it on. If it doesnt work, press it for 7 seconds, or CHARGE it.

Has anyone had their iPad Air crash after a hardware update?

2 updates ago, I updated the operating system on my iPad air and the update fried my iPad. Has anyone else had this happen? I am very hesitant to update again

Hi,
Under Fusion you have Window, then you select Virutal Machine Library.
Once done, on your left you got the al your virtual machines.
Delete your windows xp virtual machine.
Then you select Add -> New Boot Camp and all your stuff will be back.
Cheers,

I was in the middle of updating my iphone 4 (? version 10.1) when an error message appeared. Screen now frozen with apple logo, empty bar below and phone won't turn on or off

I have a frozen screen (black with the apple logo & an empty bar below) following an error message that appeared during an update of version 10.1 on my iphone 4.
I am not able to turn off the phone (or on!) Any ideas?

The iPod Touch kept trying to reboot yesterday but would only show the Apple logo screen then shut off - it finally drained the battery overnight I am guessing. Connected to USB the battery charging icon flashes.
Took it back to Best Buy, but they wouldn't touch it or replace it since it's under warranty.
To any potential buyers - beware. My best advice is to look somewhere besides Apple. Every Mac user I know has had to return a Mac, laptop, etc. Really poor quality control, and the retailers agree (Geek Squad told me they have had the same experience with Apple products).

HT201401 When last charging my iphone 5 it got really hot, and then the screen went black. Now my phone wont turn on, register when i plug it into the computer, reset, or charge.

I've already tried plugging it in to reset-nothing.
I've tried holding the top and home button-nothing.
Plugging it into the wall-nothing.
Using a different cord- nothing.
this is an iPhone 5. with whatever ios system that came with the iphone 5. did not upgrade to the ios 7 yet.

Hi jscheilling,
Welcome to the Support Communities!
The article below may be able to help you with this issue.
Click on the link to see more details and screenshots.
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
Cheers,
Judy

My Ipad Screen is Stuck with Apple Logo

Help, Whilst using my ipad the screen froze so I tried to switch it off, it wouldn't switch off so I tried to reset with holding both buttons for 20 seconds it goes off but just reappears and stays stuck when I restart the logo is still there and cant do anything,,

It sounds like your attempt to reset is just turning off your iPad.
Reset: Press the Home and On/Off buttons at the same time and hold them until the Apple logo appears. Release both buttons immediately upon seeing the Apple Logo

So I clicked a email that contained a 2 hour lecture on it, and then my screen went black and wont turn on or even connect to my Itunes. What could be wrong?

It was about 30MB, it was loading and then I turned off the screen. A few minutes later I tried turning it back on and it stayed black. I tried connecting it to my Macbook Pro and it says that its receiving a wrong response. What could be wrong?

Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider if it appears), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.

About a week ago, water got into my headphone jack of my IPhone 4s and it was working fine for a few hours but all of a sudden the screen went black and I can't turn it back on. I put my phone in rice for a few days but the screen is still black.

However, I took some screenshots and when I went to upload the pictures to my Mac, the screenshots uploaded. So I believe my phone still is working but the screen is just not turning on. I tried holding down the home and top button for ten seconds, even longer, but nothing occurred. I am hoping to find a possible solution so I do not have to buy a new phone. Thank you!

The backlight burned out from getting it wet. You will have to replace the screen at a 3rd party shop, buy a screen and replace it yourself, or make a Genius Bar appointment at your nearest Apple Store and do an out-of-warranty replacement for $199 USD.

TS3274 I purchesed a new Ipad Air on the 23rd Jan, I have been travelling so not given it much use compared wit the old one but I noticed the battery was running down even though it was in sleep mode. Lat night it was on 58% charge, this morning i had a l

I have a new Ipad Air and have noticed everytime I open the screen the charge has reduced. over night it dropped from 58% to below 10 with a low battery warning.
The screen was asleep, cellular switched off, Bluetooth on for the keyboard. all setting infact the same as my last model which performed excellently.
Anyone know why its losing its charge so quickly. it also sems very slow to recharge also, in one hr its gained a 12% charge.

Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
iOS 7 Battery Life Draining Too Fast? It’s Easy to Fix
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

New iPad Air and "other" storage

I just got a new iPad Air and plugged it into my computer. I synced it with my iCloud and updated it to iOS 8.1.1 (it had iOS 8). The usage bar already shows that 3.2 gigs are being used by "other". What would this "other" be? That is a big chunk of space for being a brand new "empty" iPad. iCloud stuff should not be included in the storage because it is in the cloud, correct? Thanks in advance for any help!

Most of it is IOS 8.1.1 itself.

IWork/iLife Apps with New iPad Air

iWork/iLife apps are supposed to be free on a new iOS device. I bought and registered a new iPad Air and the Appstore wants to charge me for downloading them. How can I get these on my device without being charge?

I was under the impression they were separate apps. When you bought your iPad Air, you got the iOS versions, but if you want the MacOS versions, you will need to purchase them.
They were free when you purchased a new iOS/MacOS product, but the free software would most likely coincide with that.

HT4061 had new ipad air 5 hours, got message to update ios, started, screen went black with apple logo, over two hours, cannot shutoff device. seems locked, no response.

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