HT4061 Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but it won't let me any ideas

Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but phone won't let me do that

Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

Similar Messages

I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

I have enlarged icons on the log in screen and can not enter my login code. I have tried enough times that I am locked out and my iphone 5 has been disabled.How do I fix this??

Hey there byambar,
Welcome to Apple Support Communities.
It sounds like you’re describing two issues, the first issue is related to the Zoom accessibility feature and the second issue is related to the device being disabled.
Take a look at the article linked below to learn more about Zoom and the other accessibility features on your iPhone 5.
Use Accessibility features in iOS - Apple Support
This article will help you resolve the issue with your iPhone being disabled.
Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
Take care,
-Jason

HT201401 Need help to enable my 3g iPhone which has been disabled due to forgotten passcode

HI....Need help to enable my3G iPhone which has been disabled due to forgotten passcode.Thank you

If you forgot your passcode, restore the phone on the last computer it was synced with. If you do not have access to the last computer it was synced with, you will have to force it into recovery mode and restore as a new device. See http://support.apple.com/kb/HT1212.

HT201401 My iphone 4 has been disabled because I cannot remember the passcode. What can I do?

My iPhone 4 has been disabled because I cannot remember the passcode. I plug my phone into the computer but it does not bring me to a place where I can restore.

Follow the directions here to force the phone into recovery mode & restore it:
http://support.apple.com/kb/ht1212

My iphone4 has been stuck on the connect to itunes logo for a few hours.I connect it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes.I'm afraid that if I restore it I will loose everything help

My iphone4 has been stuck on the connect to itunes logo for a few hours. I connected it to itunes and it says that the iphone is on recovery mode and that I need to restore it to use it with itunes. I'm afraid that if I restore it I will loose everything help please!!

AT this point whatever data you have on yoru phone is already gone since it is in recovery mode.
However you can restore from your backup, when your phone reboots from recovery.
YOu do have a backup right?

HT1212 My Iphone 4 has been stuck on a loading symbol for a week now, I've plugged it into the computer but can't do anything still because it says I need to put my pass-code in, but I can't the screen is on loading still! Any ideas on how to fix this pro

My Iphone 4 has been stuck on a loading symbol for a week now, I've plugged it into the computer but can't do anything still because it says I need to put my pass-code in, but I can't the screen is on loading still! Any ideas on how to fix this problem?

On the new laptop, launch iTunes. From the menu bar click Store / Authorize This Computer.
iTunes Store: Transferring purchases from your iPhone, iPad, or iPod to a computer

My sons iPhone 5c is disabled, it says connect to iTunes, when we do that it says do you trust this computer and then it says you must confirm this on your phone, but I can't because it is disabled

my sons iPhone 5c is disabled, it says connect to iTunes, when we do that it says do you trust this computer and then it says you must confirm this on your phone, but I can't because it is disabled

http://support.apple.com/kb/ht1212
Look at the section titled:
If you have never synced your device with iTunes

HT201263 when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

when i try to reset my ipod it stops at 10minutes and the ipod turns itself on and acts like ive done nothing to it, it has been stuck on the "connect to itunes screen" and it wont reset. why?

After you place the iPod in recovery mode using
iOS: Unable to update or restore
You have to then connect the iPod to your computer and restore via iTunes. Are you doing that?

TS3694 iphone needs restore itunes says enter passcode to phone

my iphone screen came out and now it says it needs a restore plug it in to itunes and it says enter passcode to phone i cannot do this as it is emergencie calls only

Hey drcajkm,
Thanks for the question. The following article provides some solutions if you are having issues with passcode lock:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/HT1212
If you have never synced your device with iTunes, or you do not have access to a computer
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
4. Continue holding the Home button until you see the Connect to iTunes screen.
5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.
Thanks,
Matt M.

I use Time Machine with an external hard disc which has worked perfectly for some years. Recently Time Machine has aborted backups if the screen saver starts when back-up is in progress. I use a Maxtor OneTouch4 back-up system. Any ideas?

I use Time Machine with an external hard disc which has worked perfectly for some years. Recently Time Machine has aborted backups if the screen saver starts when back-up is in progress. I use a Maxtor OneTouch4 back-up system. Any ideas?
Has Apple recently up-dated my OS (Lion) such that every time the screen saver starts it disables Time Machine. I have to switch-off the computer and re-start in order to undertake a back-up. I have now switched of all screen savers.

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this exercise is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login. Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. The instructions provided by Apple are as follows:
Be sure your Mac is shut down.
Press the power button.
Immediately after you hear the startup tone, hold the Shift key. The Shift key should be held as soon as possible after the startup tone, but not before the tone.
Release the Shift key when you see the gray Apple icon and the progress indicator (looks like a spinning gear).
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem(s)?
After testing, reboot as usual (i.e., not in safe mode.)

TS1424 I have downloaded an audiobook, but it won't play. Any ideas?

I have downloaded an audiobook, but it won't play. Any ideas?

on what device does it not play on?

HT1212 restoring an iphone tht has been disabled without itunes

How do i restore an iphone that has been disabled due to too many passcode attempts. Phone never synced to itunes. Already tried restoring but it said an unknown error occurred and stopped. What can i do to get it working again?

This relates to error 9006.
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, and 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

HT5581 my iphone 3gs has been disabled

My iphone has been disabled and i cant access to insert the passcode to unlock my iphone.

See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
But... if the Device has been Modified... this will Not necessarily work.

HT5787 Hi, my iphone ID has been disabled, what can I do to fix that? Please need help!

When can apple customer service reply?

If it has been disabled for security reasons, you have to got to appleid.apple.com
Attempt to reset the password by clicking "reset password" below where it says Manage your Apple ID.
If your unable to reset password with either of the verification methods, you must contact AppleCare Technical Support for further assistance.
Sincerely,
<Edited By Host>

HT201263 i have a ipod touch it is saying Enter Passcode. I have never setup a Passcode. It is impossible for me to open the device can some one please help me???

my ipod touch is saying Enter Passcode. I have never setup a Passcode on it. It will not let me into the device. Can anyone instruct me as what to do or where I can find information on the problem.

Forgotten Screen-Lock Passcode
Connect the iOS device to your computer and try to make a backup
iOS: How to back up
Then restore via iTunes. The iOS device will be erased. Place the iOS device in Recovery Mode if necessary to allow the restore.
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

HT4061 Hi have iphone 4 has been disabled says to connect to itunes when I do that it says enter passcode on phone but it won't let me any ideas

Similar Messages

Maybe you are looking for