HT4061 I'm having trouble. I am visually imapired and trying to update our security questions
I am totally frustrated. I was trying to buy a app for $2.99 but when I had the credit card information I selected "None" cause I wanted to use an iTunes card. Now Apple has me going to "Manmage my Apple ID" It gives me security questions we gforgot answers to and when I clicked on the link the makes changes to security questions/answers it says "e mail sent" (This happened 4 times but no e mail has been sent.) Very frustrating. I am visually imapired and have three apple products for the visual assessibility but I cann't assess what I want.
Hello Shannon,
It sounds like you are not getting the email to reset your password. I understand your frustration with this. If you have a rescue email setup for your Apple ID, the email will be sent there and not your Apple ID email address:
When you provide a rescue email address, all future security emails, such as password resets from iForgot, will be sent to the address provided.
Rescue email address and how to reset Apple ID security questions
http://support.apple.com/kb/HT5312
You might want to check your other email accounts for the password reset email, including their Spam folders. If you continue to have issues, please contact our Account Security Team:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Thank you for posting in the Apple Support Communities.
Best,
Sheila M.
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