HT4061 I updated my phone then it froze I turned it off for a few min then when I turned it on it was a picture of a plug telling me to plug it into ITunes I'm no where near a computer
I up dated my phone now I'm unable to use my phone it's telling me to plug into iTunes I don't have access to a computer
Hi sgray2832,
If you are having an issue with your iPhone becoming unresponsive or turning off unexpectedly, I would suggest that you troubleshoot using the steps in this article -
iOS: Not responding or does not turn on - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L
Similar Messages
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I tried updating my iPod, and ever since it has not worked at all. If I hold in the lock & home button, it will tell me to plug it into iTunes. Once I do that, it says it will restore but every time, restoring it fails. My iPod is not working at all, and I really have no idea what to do. It is just a black screen, and occasionally the white apple will appear as if it were turning on, but it won't turn on. I just need some suggestions on what to do!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Just got a new iPod touch...turned it on and it automatically told us to plug it into iTunes...it never asked me for my password to connect to my network...Help!!
This one is really simple.
Just make sure that the "only sync checked songs" box is checked under the music tab. Then select the songs that you want synced. Once you then click "sync", it will remove any of the songs that were automatically put there and add or leave only the ones that you put check boxes next to.
Have fun! -
iphone 3gs- updated to the ios 5.0.1... since then i plugged it into itunes, an now my phone restarts itself every 3-4 minutes!!! it so annoying! its useless, i cant do anything with it. restored it 4 times and its still doing it!!! please help!!!
i contacted o2 and they said id have to pay to get it fixed after sending it away for ten days if their was a fault, when im still under warranty!! contacted apple who will get back to me!I am assuming you updated to version 5.1.1, not 5.0.1 since no legitimate version of 5.0.1 is available.
Where is this iPhone from and what means did you use to unlock it? -
I updated my iPhone with the new update..and then it turned off...instead of turning back on it tells me to plug it into iTunes..and when I do iTunes tells me that my phone is in recovery mode and needs to be restored..is there anything I can do without restoring it?
Same thing happened here ~ tech guy at a local authorized Apple repair store said it had something to do with improper backup from which the restore would be made. Still have a phone that asks to be connected to Itunes but won't do anything else . . . frustrated.
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the past few weeks my iphone 3gs is randomly telling me i need to plug it into iTunes and will not let me use my phone util i do. Then it makes me restore it all over again. This happens around once a day. why is it doing this?
Hi, beth.lau.gr.
Thank you for visiting Apple Support Communities.
I understand you have been experiencing issues with your iPhone restarting and showing you a blue screen. I wont be able to give you an exact answer as to why this is happening. However, this is the most relevant troubleshooting article for this issue. This article also provides options to reach out to us via phone for additional assistance.
If your iOS device restarts, displays the Apple logo, or powers off while you're using it
http://support.apple.com/en-us/HT203899
Cheers,
Jason H. -
i don't want to do the recovery thing to my iPhone4, but my iPhone is at the stage in the update where it says to plug it into iTunes, is there some way to get out of this or save all of my data somehow?
What do you mean the "update" says plug it into iTunes? If you have the iTunes logo/USB cord on the screen, it's in recovery mode or needs to be activated. Anything that was on the phone is already gone. You have no choice but to plug it into the computer. Hopefully, you backed it up before you started the update.
If that's not what you mean, then please explain.
Apple may or may not be able to fix the lock button for you without replacing the phone entirely. You'll have to take it in and ask. -
I just got a new phone today the iphone 5c and i plugged it into itunes. i wanted to get all of my data from my iphone 4s but when i synced my phone all of my iphone 3 data was on my new phone how do i get my iphone 4 data on my new phone?
Did you choose the wrong back up? There should be a drop box when you go to "Restore from Back up" in iTunes and your iPhone is plugged in, on the Summary page. Choose the correct back up. If you can't find one, and you still have your device, back up your iPhone 4 again and then choose that back up. Or check for an old iCloud back up if you have one.
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My ipod(ipod touch 3rd generation) is telling me to plug it into itunes but when i did that my computer said i needed to type my passcode into my ipod before i could do anything, but i cant go to any screen other then the one it is showing me (the one saying to plug it into itunes), i tried turning it off and then back on and it didnt do anything! also i just downloaded itunes to this computer so it doesn't have any music or anything on it that is on my ipod so i cant just wipe out my ipod. please help me! i use my ipod for everything!!!
it is telling me to plug it into iTunes and when I dont iTunes tells me to put in my passcode
That makes no sense. Are you plugging it into iTunes or not?
...phone still tells my to connect it to iTunes and even if I knew my passcode I still couldn't type it in.
If you even knew your passcode why couldn't you type it in?
Please try again: tell us the problem, what you try, and what the result is. -
I just updated my phone and it's told me to plug it into itunes and now itunes is telling me to restore my phone but, that would mean losing all my media, what do I do?
If your phone is showing the connect to the iTunes screen then you will need to reset it back to factory defaults. Prior to starting the update did you copy your purchases over to your computer's iTunes library and take a backup (either to iTunes or to the cloud) ? If you took a backup then you should be able to restore to that. If you didn't copy your purchases over then what you can redownload for free will show in the Purchased tabs in the iTunes, App Store and iBooks apps on your phone, and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on your computer's iTunes.
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My phone randomly shut off. When I turned it back on it said it needed to restore, to plug it into itunes. When I did, and tried to restore it, it failed with a code 21. I have followed all the instructions, it still isn't working. I've uninstalled and reinstalled all that the steps told me to, I've updated everything in my computer. I don't know what else to do. My phone will just show the apple sign and the itunes plug in sign.
Hey Carolefromthelou,
The following link will provide steps on how to best remove all traces of iTunes from your PC and then reinstall it:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Welcome to Apple Support Communities!
Best,
Delgadoh -
I have a iphone 5 however suddenly it died on 20% percent then told me to plug it into itunes
Hello, I have a iphone 5 however I updated it yesterday and it was fine suddenly it died on 20% percent then told me to plug it into itunes, which I did and the attempt to restore it failed by it having a error (4005) or something then i tried again and again, Using a different plug and computer which it still doesn't work. Sometimes when the phone is on the apple logo white little writing comes up then goes.
<Re-Titled By Host>Try the steps below to solve the problem:
Install the latest version of iTunes.
Restart your computer.
Make sure your computer is up to date. If an update requires a restart, check for updates again after you restart.
Learn more about updating OS X.
Learn more about updating Windows.
Restore using another USB cable.
Restore your device on another computer.
To learn more details, please read: iOS: Restore errors 4005, 4013, and 4014 - Apple Support -
my iphone 4 is stuck on the reboot logo, ive ried holding both home and power to shut it off snd then keep holding home to let you plug it into itunes but it doesnt work. what do i do?
Did you try rebooting the iPad? You will need to have some battery power for this.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This may be helpful
iPhone, iPad or iPod touch: Not responding or does not turn on
Frozen or unresponsive iPad - Apple
iPad: Unable to update or restore -
I tried to upgrade the software of my phone and now it tells me to plug it into iTunes. It's now plugged in and nothing, keeps showing me to pklug it into iTunes. What do I do next?
How to use your iPod to move your music to a new computer
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i cant get into my iphone to update it when on charge it tells me to plug in to itunes and when i take it off the charge to plug it into itunes the screen goes blank and when i plug it into the pc the apple symbol will come up for a few seconds then the screen goes blank and it keeps doing that anyone know what the problem is??
Try placing the device in DFU mode (google it).
If it will not enter DFU mode, take the device to Apple for evaluation and possible replacement.
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