HT4061 iphone is disabled and won't allow access with itunes, i can't get it to open up so i can restore it.  Help please

can someone please help me. my grandson accidently locked his iphone. i have try to reconnect it with itunes in order to restore it. But it won't do anything except have screen showing ipphone disable connect to itunes when i do itunes says please allow access to iphone. what do i need to do it when i try to open it shows emergencey calls only nothing else will open up. please help me reset his iphone please.

You have to put the phone into recovery mode before you can restore it. First, turn the phone off. Second, while holding down the home button, connect the phone to the computer, and keep holding down the home button until you see the iTunes logo on the face of the phone (this is recovery mode). Next you should see a message on iTunes on your computer say something like "in order to use this phone you have to restore it from recovery mode.." This will allow you to access your phone! Hope this helps.

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