HT4061 My apple account has been frozen could you please tell me why please

My apple account appears to be frozen please help

Did you get an email confirming this if so be careful- Apple don't send out emails saying that account's will be 'frozen'. It's a phishing attempt to get your details. it will be spam. Do not divulge any personal or financial information. I had the exact same email .I clicked on the link but when I saw it I didn't put any info in, instead I logged on to my apple account on my computer and it looked fine.

Similar Messages

  • Your Apple account has been frozen because we are unable to validate your account information

    hi,
    i've got spam (?) mails every other day.
    title:
    Your Apple account has been frozen because we are unable to validate your account information
    Your apple account has been disabled
    the layout of the mail looks quite good that's why i am asking
    thanks
    reto

    Yes, it will be spam. Do not divulge any personal or financial information.

  • I purchased a tune from the store last night, it was 59 pence, after checking my bank account I found that £1.58 has been taken out can annybody tell me why please.

    I purchased a music track from the store that was 59 pence, after checking my account I found that £1.58 had been taken out. Can anybody tell me why, this is the first time I have used the store, also does the track automatically transfer to your Iphone ...

    If you just entered in your credit card, the ITunes Store will put a small credit hold on the account to verify that the card is correct. This charge will be automatically reversed by your bank in a couple of days. See:
    http://support.apple.com/kb/HT3702
    The track will automatically be downloaded to your iPhone if you sync the iPhone to iTunes or have "automatically download" set in the iPhone's settings.
    Regards.

  • Dear Apple Customer,   This is an automatic message sent by our Security System to let you know that you have 48 hours to confirm your account information.   Your Apple account has been frozen because we are unable to validate your account information

    Email scam on my iPhone

    Welcome to Apple Support Communities
    Delete the mail. If you are using iCloud as the mail provider, see > http://support.apple.com/kb/ts4019

  • Received email sayingYour itunes account has been frozen because we are unable to validate your account information. how do i know if its from apple or a scam. my itune is working fine

    i have recieved an email saying it is an email from apple saying
    his is an automatic message sent by our security system to let you know that you have 48 hours to confirm your account information.
    Your itunes account has been frozen because we are unable to validate your account information.
    Once you have updated your account records, we will try again to validate your information and your account suspension will be lifted. This will help protect your account in the future. This process does not take more than 3 minutes. To proceed to confirm your account details please click on the link below and follow the instructions.
    Click Here To Validate Your Account.
    We apologise for any inconvenience caused.
    my account is not frozen and i do not know if this is a genuine email. anyone else experienced this
    thanks

    It's a phishing attempt to get your account id and password, the 'validate' link on that page isn't an Apple website (there are similar phishing attempts regularly posted on here) - you could forward the email to Apple : [email protected]

  • Is this a real Apple email? Dear Customer, We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it. The account will continue to be frozen

    Is this a real Apple email?
    Dear Customer,
    We're constantly working to make our clients safer and our services more convenient for our customers. Your account has been frozen temporarily in order to protect it.
    The account will continue to be frozen until it is approved And Validated . Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
    Confirm Now >
    Wondering why you got this email? It's sent when someone adds or changes a contact email address in your account. If you didn't do this, don't worry. Your email address cannot be used as a contact address in your ID without your verification.
    Sincerely,
    Customer Support

    Dennis,
    Definitely a phishing email.  "Confirm Now" is linked to:
    Read Identifying fraudulent "phishing" email - Apple Support. It will help you identify and report fraudulent email.

  • HT5312 My e-mail account has been frozen for security reasons.  I do not have a rescue e-mail address on file so when I try to use "forgot" it goes to the e-mail address that is frozen.  How can I gain access to my e-mail address

    My e-mail account has been frozen for security reasons.  I do not have a rescue e-mail address on file so when I try to reset my password the instructions are sent to the e-mail address that is frozen.  How can I get Apple to remove the frozen status from my e-mail account?
    <Email Edited by Host>

     Account Security Team (AST) 
    Check the AppleCare number for your country here:
    http://support.apple.com/kb/HE57
    Call them up, and let them know you would like to be transferred to the Account Security Team.

  • I received an email from Apple, it's said that my Apple account has been limited

    so i received this email from Apple, it's said that my Apple account has been limited and frozen.
    Dear Client,
    This is an automatic message by the system to let you know that you have to confirm your account information within 48 hours. Your account has been frozen temporarily in order to protect it.
    The account will continue to be frozen until it is approved and validate your account information. Once you have updated your account records, your information will be confirmed and your account will start to work as normal once again.
    This will help protect you in the future. The process does not take more than 3 minutes.
    To proceed to confirm your account information please click here and follow the instructions that will be required.
    ⓒ 2013 Apple.com All rights reserved.
    i clicked the link, but didn't fill the form. is it mean that my CC information is save?
    Thank you for your help.

    yohanawulan,
    This is not a valid request.
    Ignore it.

  • 48hours to confirm my account information and that my account has been frozen?

    I have received an email telling me I have 48hours to confirm my account information and that my account has been frozen, is this legit or an email to completely ignore? Usually I know when its one to leave but I'm unsure with this one.
    Thanks in advance.
    Katherine

    Most likely a scam/phishing attempt.
    Learn how to identify fraudulent "phishing" email:
    http://support.apple.com/kb/HT4933?viewlocale=en_US
    How to report phishing scams to Apple:
    via email to:  [email protected]

  • Received notice my Apple account had been frozen; spam?

    I just received email notice <Apple <[email protected]>> that my Apple account had been frozen. This redirected to: http://quimeralia.com/logmein/checking/processing/d0afeab81ffd81fea9dfa75ee02aee 1c40199c7754da766e6aaf3c61e681cd912061e8d5650ec1452612cc5cc/enter/b9a43f1808741c 2389cba2d5b7f30f42/
    which looked like Apple's my acount settings to regain access to my account. When I checked my Apple Account it was OK. What to do?

    I reported this to Apple, phishing at <[email protected]>

  • Your apple account has been disabled !

    how fix this: your Apple account has been disabled!!!

    I've been hacked My apple games were purchased for $ 50 or so, but I recovered my account and sent for technical support , I want to recover my money and 4 days after the passage of almost This message was sent to my mail at the same time crashes Account
    Contents of the letter :
    Thanks for choosing Apple.
    Hello Hady, Thank you for contacting iTunes Store Customer Support. My name is Ricky, your iTunes Store Advisor. First, I would like to apologize for the delay in responding to your email. Your patience is greatly appreciated. I understand that your account was compromised and made some purchases on your iTunes Store account.  I know how alarming unauthorized purchases are and we value your concern to have these charges cancelled. To prevent further purchasing, I have disabled your account. We have issued a refund for the items purchased without your permission. The decision to refund these items was made after a careful review of your case. Please note that this is an exception to the iTunes Store Terms and Conditions, which state that all sales are final. You will see 48.59 USD added to your store credit balance within 48 hours. You may need to sign out of the iTunes Store and then sign back in before you see the credit in your account. If you would like to request that your iTunes Store account be enabled, you will need to contact our Account Security team. To contact an Account Security Advisor, call our AppleCare technical support team. To find the right phone number, see this article: Contacting Apple for support and service
    http://support.apple.com/kb/HT5699 United States
    1-800-275-2273 When you call, ask to speak to the Account Security team.  The security of your account is important to Apple. It is recommended that you change this account's password now, even if you wish to leave your account disabled. You can do this at http://iforgot.apple.com/ To increase the security of your account I also highly recommend that you follow the suggestions outlined in this article: 
    http://support.apple.com/kb/HT4232 We consider you as one of our valued customers. Have a great day!  
    Sincerely, Ricky iTunes Store/Mac App Store Customer Support Please Note: I work Monday-Friday, 5:00AM-2:00PM PST 

  • HT5787 hi, my account has been locked can you please reset.

    HI
    My Apple account has been locked because i cannot remember my Apple security questions, could you unlock my account so i can change my security questions

    Go to https://expresslane.apple.com ; select 'More Products and Services', then 'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple ID security questions' and click 'Continue'.

  • My iTunes account has been disabled. I need to know why, and how to get it deactivated.

    My its account has been disabled. I need to know why and how can I get it re-activated? I have a lot of money in that account!

    See if this helps -> http://support.apple.com/kb/TS2446

  • My apple account has been blocked cuz I tried to purchase apps but I forget the answers of the security q.how can I activate it ??

    My Apple ID has been blocked cuz I tried to purchase apps but when it ask for answers of the security Q.I forget them and I tried to guess the answers several times PLZzzzzzzz I want to reactivate my account plus I want to know the right answers of Security answers?...??

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    If you forgot the answers to your Apple ID security questions
    http://support.apple.com/kb/HT6170
     Cheers, Tom

  • HT3702 Trying to purchase a book and it keeps saying your apple account has been disabled. How do I fix that

    Trying to purchase a book. Get a pop up screen that says "your Apple ID has been disabled". How can I fix that

    You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    You might then need to log out of your account on your iPad by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

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