HT4061 My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

That's because the device has not been synced to that computer. As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
Recovery Mode... http://support.apple.com/kb/HT1808

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I have changed to AT&T U-verse, which has a new modem and router combined. Safari 5.1.10 will not recognize the wifi signal, but Foxfire will. What settings do I need to change on Safari?

I have changed to AT&T U-verse, which has a new modem and router combined. Safari 5.1.10 will not recognize the wifi signal, but Foxfire will. What settings do I need to change on Safari?

Hello SalsburgD
The first thing I would check is to make sure that the router is using the recommended settings to get online. Another troubleshooting step is to create a new Network Location and then join your network to see if that changes things.
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
Using network locations (Mac OS X v10.6 and later)
http://support.apple.com/kb/ht5289
Regards,
-Norm G.

An album i purchased on my ipad that i also downloaded onto laptop, won't play and continually asks for authorization.. however it was authorized under the same apple id.. what do i do?

an album i purchased on my ipad that i also downloaded onto laptop, won't play and continually asks for authorization.. however it was authorized under the same apple id.. what do i do?

Hey megatony87,
Thanks for the question. I understand you are having authorization issues with a purchased album on your computer. The following article may help to resolve your issue:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/TS1389
Thanks,
Matt M.

HT4623 my phone will not verify the update

my phone will not verify the update

I tried to install it a good 20x before it finally verified. Keep trying. Goodluck!

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sorry the actual version is ios 6.1.4

HT1229 My iPhoto Library (version 8.1.2) is 280GB (greater than 50% of my 500GB total storage memory on my iMac. It was too large for me to drag it to a new hard drive so the Apple geniuses did it for me. However they did not delete the Library from my

My iPhoto Library (version 8.1.2) is 280GB (greater than 50% of my 500GB total storage memory on my iMac. It was too large for me to drag it to a new hard drive so the Apple geniuses did it for me. However they did not delete the Library from my iMac (that's my responsibility). I dragged it to Trash and when it started to move I clicked over to the new hard drive to confirm it had indeed been copied. I became nervous when I didn't see among the few files on this otherwise empty new hard drive anything that resembled a 280GB Library so I cancelled the migration to trash.
How can I be sure that my iphoto has been copied and that all my "metadata" survived in tact?

the new backup drive
I thought the new drive would be your data drive to host the iPhoto library. Do you also use it for TimeMachine backups?
I am unable to search either in email as well as Finder. I AM able to search within iPhoto though, thankfully
Spotlight may still be busy rebuildig its index.
You could try to rebuild the Spotlight Index, if you do see no progress:
Spotlight: How to re-index folders or volumes
I hope, other frequent posters will drop in. I have not used iPhoto 8.x in long time.

Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

Hi, I have a new cell phone, I wanted to give my iphone to my father, instead of deleting the content on the iphone I have deleted the entire iphone. It starts up no more. iTunes will not recognize the iphone. How do I get my old data back onto the phone?

Place the device in DFU mode (google it) and restore as new.

My outlook will not open yet all other microsoft packages will. When I click on the icon, the 'o' logo will come up for a split second but will not open the package - need to receive emails asap!

My outlook will not open yet all other microsoft packages will. When I click on the icon, the 'o' logo will come up for a split second but will not open the package - need to receive emails asap!

You're very welcome!
I meant holding the "option" (or "alt") key on your keyboard as you click the Outlook icon on the Dock, and continuing to hold it until you see the Microsoft Database Utility come up. Alternatively, you can open the utility by navigating to Applications/Microsoft Office 2011/Office and then double-clicking the Microsoft Database Utility app.
When you rebuild your database using that program, a backup copy of your original database (containing your account info, contacts, mail, calendars, etc) will be created. As a security precaution, you should also ensure you have a backup of your database (which you can find by going to Documents/Microsoft User Data/Office 2011 Identities/ and copying the contents of that folder onto an external drive).

I am having to restart my iphone 4 prior to making a call otherwise my phone will not call the desired number, any solutions

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Hi toddea,
If you are having issues backing up your iPhone to iTunes on your Windows machine, you may find the troubleshooting steps outlined in the following article helpful:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/ts2529
Regards,
- Brenden

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Do you own Illustrator CS3? An older version should not only not be asking you to utilize a newer version in any way, it couldn't even know about the existence of it.

TS3212 I'm trying to download i tunes for windows 8 but it will not complete the process?

I'm trying to download i tunes for windows 8 but it will not complete the process

does it give you an error message?

How do I change the email address on my account? I've moved, and have changed it on my computer, but updates to my phone will not let me download and are displaying my old email address??? Thanks.

I started with an iPod, then moved to another state and also purchased an iPhone. I updated my new email address in my account settings, but when receiving updates, my old email address is displayed and cannot be edited. What can I do to make my entire account recognize my new email address and not the old one, which no longer exists? Thank You.

mine still wont let me buy apps or update apps because it keeps asking for my old Apple Identification that i know longer use and havea new one what do i do

Trying to activate my 3GS and the phone will not recognise the sim and will not activate

Help Please
I have changed my call plan with my service provider from contract to PAYG and have just tried to upgrade my 3Gs to IOS 5.0.1. I have purchase a iPhone 4 and was using the 3Gs as back up.
I set the phone to factory restore as it was being sluggish and I felt a restore would be the best option. The restore went ahead but the phone will not accept that I have a valid sim in the phone and will not activate stating that the servers cannot activate the phone.
The sim is the new PAYG sim given to me by O2 and I had even arranged for the number to be transferred to the PAYG sim. I am at a loss to understand what has happened as the sim will work fine in an old 8gb Iphone 2g and other mobiles. I have not kept the old contract sim so I am unable to insert that to see if that was the problem.
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http://support.apple.com/kb/TS4242

What do you do if you already installed the newest version of firefox and then it tells you, your OS X will not run the newest version?

Basically I have a Macbook Pro from 2007 and it is running MAC OS X 10.4.11. I have some things to fix on the computer before I am going to update the OS.
Is there anyway to download an older version of firefox? I really really really hate using safari.
Please help ASAP!!!

Hello,
The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' When you use this feature, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Refresh Firefox - reset add-ons and settings]] article for more information.
To Refresh Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
#Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.

HT4623 My Apple 4s phone is frozen up and I can't do anything on it. I was updating my IOS to IOS7 as prompted to on the screen when I reached the part where it asked for an backup E-mail address. I supplied this and it froze up and won't even turn off

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Hi Genoc728,
Thanks for visiting Apple Support Communities.
If your iPhone is unresponsive and can't be turned off, you can reset it. See this article for the steps, and other helpful troubleshooting tips for an unresponsive device:
http://www.apple.com/support/iphone/assistant/phone/#section_1
Regards,
Jeremy

HT4061 My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

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