HT4061 My gateway PC is locked up after itunes update. When i restarted the computer for the hangers to take effect. Now my pc is locked up. It gives me a client Mac address and no boot file name received. What happened, and how do I get my pc back?

jute way pc locked up after iTunes update. It says client Mac address 001320 be ad 25 . PXE E53 No boot file name received
pXE MOF. Exiting Broadcom PXE. ROM . How do I unlock my pc?

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HT4061 I downloaded an iTunes update on my HP. PC and restarted the computer for the hangers to take effect. Now my pc is locked up. It gives me a client Mac address and no boot file name received. What happened, and how do I get my pc back?

I downloaded an iTunes update and when ashen I restarted my pc it locked up. It says client Mac address 001320bead25, PXE E53 No boot file name received. PXE MOF. Exiting Broadcom pie rom. How do I get my pc back!

When you installed iTunes on your work computer, then connected your iPad to that computer, it wiped what was on the iPad, then put the iTunes library (nothing) from the work computer onto the iPad. You can try copying the iTunes folder from your home computer over to your work computer, but since the apps were bought with a different account, they may not load or update properly.

TS1386 Pc locked up when updated I tunes. Has client Mac address 00 13 20 be ad 25 No boot file name received. What do I do now? This has my pc totally locked up.

Gateway pc locked up when updated I tunes. Only have message no boot file name received . How do I get this resolved?

Gateway pc locked up when updated I tunes. Only have message no boot file name received . How do I get this resolved?

After having shut down after installing updates, when I restarted and tried to open a word file, it started opening ALL the word docs and the only way I could stop it was by"force quit" arted and tried to open

After having shut down after installing updates, when I restarted and tried to open a word doc, it started opening ALL the word docs and the only way I could stop it was by"force quit" . This is REALLY annoying!!

May be it is the Resume feature.
System Preference > General > Number of recent items
Uncheck the box next to "Restore windows when quitting and re-opening apps".
Best.

When I purchased my Mac six months ago, I transferred my Quicken data to Quicken Essentials which has worked well for me until yesterday. Now Quicken Essentials will not open the data file. What happened? How do I get back in?

When I purchased my Mac six months ago, I transferred my Quicken files to Quicken Essentials. That worked fine until yesterday. Now I'm getting messages that there is not application to open the files, or that it just plain can't open the file. What gives here? What happened? How can I get back in?

Launch the Quicken application and try to open the file from there, if you haven't already. If that fails, and a simple restart of the computer doesn't help, try reinstalling the application. If that doesn't cure the problem, I would suggest you take this up in the Quicken Community:
https://qlc.intuit.com/app/full_page
or with Quicken support:
https://quicken.custhelp.com/app/contact/plvl1/win
You'll be most likely to get further help with your issue there.
Regards.

I have just downloaded all of my music into the new itune's however all of my music has an "!" buy it and I get an error saying "original file can not be found". How do I get my music back?

I have just downloaded all of my music into the new itues, however; all of my music has an "!" but it and I get an error that says " original file can not be found".
How do I get my music back?

Ok, I had a glitch, forced to restart, and lost my train of thought.
Reinstalling iTunes should fix the major issue that might have gone wrong, perhaps your explaination points will disappear and everything will be peachy again.
But if they don't, you can open the XML file in iTunes Folder using a Text edit program to see what the common pathname is to the iTunes Music folder or where your content is located.
If you moved the itunes folder, it needs to go back.
I can't download iTunes to my Vista virtual machine to test it out right now because iTunes is down, so I can't verify the pathname, perhaps your issue and the iTunes being down are related somehow?
You don't want to import all your music again, but it's a option, but you lose all your playlists, that's what I'm trying to recover.
If oyu don't have a whole lot of playlists, then simply select all the explaimation point music and delete, select File from the menu and import your itunes folder again.

I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

I downloaded the new version of iTunes and now over 100 songs have an exclamation mark beside them and won't play. The message says: "The song ... could not be used because the original file could not be found." How do I get these songs back?

Presuming they're on your computer, right click on them and then follow the prompts to locate hte file on your computer.

Previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once before. Recently that isn't happening. How do I get that feature back?

When downloading, previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once. Now that isn't happening. How do I get that feature back?

When downloading, previously Firefox would show a number at the end of the file name (renaming the file by adding a number) showing that I had already downloaded a file at least once. Now that isn't happening. How do I get that feature back?

HT204053 I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have a Phone support for this area)

I accidentally bought an 15GB iCloud service, and I want a refund of my money. How can I get my money back? I can't find the email adress to ask for it (I live in Chile. Apple doesnt have Phone support for this area)
Please, help me :)

Your best bet would be to try resetting the password to the account that you would like to use via iForgot
Once you log in to that account change the email address to anything, it can even be fake its just a placeholder
After you do that you will be free to change your old email address on your appleID to the new one that is now free to be used as it is no longer attached to the other account.

Rented film, fully downloaded (eventually) press play now then screen goes to authorizing, then goes black blank, no film , repeated process 3 times, still no joy. first and last time I rent a film with Apple, how do I get my money back ? Thanks

Rented film from Apple TV fully downloaded (eventually) press play now then screen goes to authorizing for 10 mins, then goes black blank, no film , repeated process 3 times, still no joy. first and last time I rent a film with Apple, how do I get my money back ? Thanks

First, that cannot be an iBook G4 as that machine cannot run Snow Leopard let alone Mountain Lion. To run Snow Leopard it has to be an Intel processor, not a G4. What does it show as the Model Identifier in About This Mac, More Info, System Report, Hardware, Model Identifier?
Second, if you have erased the hard drive there should not be remnants of any prior content. Even though Disk Warrior is saying nothing is wrong with the hard drive, it sounds as though there are problems. You may want to consider simply replacing the hard drive so there are no questions about faults. A good source is OWC, http://www.macsales.com where they also have on-line videos showing how to do the replacement.
Third, you could also try again to restart using the Snow Leopard DVD/CD and use Disk Utility on that install disk to erase again, and do it a couple times, then try to install. If it continues to refuse, then it sounds as though there is a fault with the hard drive.

TS3988 My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

My wife bought an iPad Air and synced contact from our PC (Outlook), now all our contacts in Outlook have gone and we have to go to iCloud to get them, and even then they are a bit jumbled. How do I get my data back onto my PC?

If you can see the iCloud contacts in Outlook, you can copy them back to your PC by selecting all the contacts (click one, then press Control-A), then drag and drop the selected contacts to Contacts under My Contacts on the left sidebar of Outlook.
If you want to copy your calendar back to Outlook, select your iCloud calendar on the left sidebar of Outlook, switch to the list view (select View from the ribbon, then click Change View>List), select your events (click on a single event, then press Control-A), then control drag and drop them to Calendar under My Calendars on the left sidebar.
Then you can sign out of iCloud on the iCloud control panel and your local copies will still be there. If you want to add your iCloud email account back to iCloud, you can do this with these settings: http://support.apple.com/kb/HT4864.

I backed up everything to icloud, wiped my phone, synced to that backup, and only some of my photos are there. How do I get those photos back?

I backed up everything to icloud, wiped my phone, synced to that backup, and only some of my photos are there. How do I get those photos back?
I went to apple store and they walked me through this except for the syncing part. I went to sync everything at home and a lot of my photos aren't there. When I scroll all the way down, its just a loading spiral thing.
Also, now I have new stuff, that I don't want to get deleted.
Is there some way to put my icloud pictures on my computer as well?

If the restore process is done, or seems to have stalled, and it didnt' restore your camera roll photos, all you can do is try restoring the backup again. If it's still restoring, go to Settings>iCloud>Storage & Backup and tap Stop Restoring at the bottom. Then go to Settings>General>Reset, tap Erase All Content and Settings, go through the setup screens again and when given the option, choose Restore from iCloud backup and follow the prompts.
Be sure your phone is connected to wifi and your charger while it is restoring the backup. You might want to move it closer to your wifi router for the strongest signal possible.

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??

Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back...

I plugged my ipad 2 into the computer for the first time and all the music from the itunes converted on however now it wont delete it comes up with 'ping' next to the song

i plugged my ipad 2 into the computer for the first time and all the music from the itunes converted on however now it wont delete it comes up with 'ping' next to the song

Have you carefully worked through each and every single suggestion in this Apple support document?
iPod not recognized in 'My Computer' and in iTunes for Windows
B-rock

When I plugged my iphone into the computer for the first time I lost all of my music and my ringtones. Is there a way to get them back without buying them back?

When I plugged my iphone into the computer for the first time i lost all my music and ringtones. Is there a way to get them back without buying them again, or will I have to buy them again.

Download the free app My Contacts Backup and use it to back up the contacts on your device now (it will back them up as an attachment to an email that you send to yourself). Then restore your device to your most recent backup to see if it will recover your contacts. If not, if necessary you can open the email and tap the attachment to re-import the contacts you have now back to your device.
If you need to restore to an iCloud backup this has to be done in the initial setup process, which requires you to first erase your device. If you have any more recent data on your device now that is not in the backup that you want to save you'll need to do that first. Then go to Settings>General>Reset and tap Erase All Content and Settings. You will then go through the setup screens on your device, and when given the option, choose Restore from iCloud Backup (see image below). Be sure you are connected to wifi and your charger as this will take some time to finish.

HT4061 My gateway PC is locked up after itunes update. When i restarted the computer for the hangers to take effect. Now my pc is locked up. It gives me a client Mac address and no boot file name received. What happened, and how do I get my pc back?

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