HT4061 my iphone 3GS has been unable to be accessable then how could i find the serial no

I tried to update the software for iphone but unfornately it didn't.there is a message that we are sorry that it couldn't upgrade and consult customer care
in iphone it asks for launguage,country and wifi connection, where i don't have an wifi connectivity so I selected connect to itunes.Though that option is selected there is no change.. what should I do to restore iphone...please help me

Has your phone been jailbroken or hacked to unlock it?

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