HT4061 My phone will not update and now will not work at all

Help!!

Reset the device by pressing and holding the home and power buttons until the white Apple logo appears.

Similar Messages

  • HT4061 my phone failed to update and now only shows symbols to connect to itunes but wont connect. suggestions?

    my phone failed to update and now only shows symbols to connect to itunes but wont connect. suggestions?

    Put the device in DFU mode (google it) and restore.

  • TS3694 I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I performed an iOS 7 software update on my iPhone yesterday, and now the phone is not working at all. The iPhone screen shows to connect to iTunes to restore. I've have done this, and still the iPhone is not working. What going on?

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • The new itunes update will not install properly and now itunes wont work at all

    k, so I tried installing the new update for itunes and now it wont work at all. it says that the mobile device isnt installed. i have uninstalled and reinstalled itunes 4 times now.

    My issue is it wont even reinstall onto my computer
    Yes I'm aware of that. The procedures are also for trying in cases where iTunes can't be reinstalled due to a "Could not start Apple Mobile Device service" message.
    If you're getting a different error message relating to the Apple Mobile Device Service (or Apple Mobile Device Support) when you try to reinstall iTunes, post back to let us know what that error message says. (Precise text, please.)

  • My phone is not working at all. I had this problem before and I was trying to find a solution. However, at Apple Store in UK I was told to send my phone to Canada due to fact that I bought it there. What should I do and who will cover all my payments?

    Hello,
    My phone is not working at all. I had this problem before and I was trying to find a solution. However, at Apple Store in UK I was told to send my phone to Canada due to fact that I bought it there. What should I do and who will cover all my payments for a mail?
    Thank you!

    The iphone warranty is not international. It is based from the original country of purchase. You will need to ship to someone you know in the Canada to bring it to Apple for evaluation. Then that person will have to ship the phone back to you. Shipping and insurance will be at your expense. In the terms of the iphone warranty:
    http://images.apple.com/legal/warranty/docs/iPhone_4_warranty.pdf
    IMPORTANT RESTRICTION
    Apple may restrict warranty service to the country where Apple or its Authorized Distributors
    originally sold the Apple Product.

  • I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

    I have iOS7 on my iPhone4. I turned on the Voice Over option and now my phone is not working at all. At first it was freezing and not accepting any commands. Now all I have is a blank sceen. I can't get back into it. Any ideas what happened here?

    Hi Jeffny01,
    If your iPhone is not responding, you may find the following article helpful:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Regards,
    - Brenden

  • My mac is the OS X 10.8.3.  I tried to update the latest Adobe flash player and kept getting 'Actionlist not found.'  I have uninstalled, enabled and disabled plug-ins and am still unable to download the update and now have no flashplayer at all.  Help!

    My mac is the OS X 10.8.3.  I tried to update the latest Adobe flash player and kept getting 'Actionlist not found.'  I have uninstalled, enabled and disabled plug-ins and am still unable to download the update and now have no flashplayer at all.  Help!
    PS I'm still new to Macs so the more broken down the better.

    Adobe Flash Player 11.8.800.42 is the most recent version from Adobe. It is a pre-release version. I am using it without any noticeable problems.
    The current stable version is Download 11.7.700.169.

  • I download the latest update and now I can't find all my photos; where would they go?

    I download the latest update and now I can't find all my photos; where would they go?

    Photos taken by the iPhone, like any digital camera, should have been uploaded to your computer for safe keeping.  Certainly before a major operation like a software update that wipes your phone in the process of updating.  If they weren't, and they are not currently on your phone, then they're gone.  You can try restoring from a recent backup, but any photos taken between the last backup and the present time will be gone.

  • I downloaded the update and now it wont work.

    I downloaded the update and now it wont work. It just shows me a screen with a lightning chord going to the Itunes icon. Am I supposed to plug it into my mac or something?

    Welcome to the Apple Community.
    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
    Connect the micro USB cable to the Apple TV and to your computer.
    Reconnect the power cable (only for Apple TV 3)
    Open iTunes.
    Select your Apple TV in the Devices list, and then click Restore.
    (You may already have a micro USB cable if you have a camera or other digital device)

  • HT4623 I tried to update and now my screen is either all white or blue, I get nothing else

    I tried to update  and now my screen is either all white or blue and i get nothing

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • HT201442 Problem updating software - Now my phone is not working at all!!!

    Hi
    I went to update my software on my iphone this morning.  It started working then suddenly came up with an image to connect to iTunes.
    I connected my phone to my laptop and my iTune said it needed to be restored, i started to do this and then a message came up saying the devise is eligible.
    My phone is still showing connect to iTunes and i cant do anything at all.
    Please help.
    Thanks
    Sue

    Turn your phone off and connect your cable to the computer, but not the device just yet. Start up iTunes. Now, hold down the home button on your phone and plug it in to the cable - don't let go of the button until iTunes tells you it's detected a phone in recovery mode. Now you can restore to factory settings.

  • I restarted my phone during a update and now it says connect to itunes

    I restarted my phone during a update because it froze now it say connect to iTunes but when I connect to iTunes the phone wont pick it up.

    Hey there s_oakley,
    It sounds like you restarted your phone and the device is not recognized iI iTunes. I would use this info to help resolve that issue from the following article, named:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/ht1808
    If you don't see your device in iTunes, follow these steps for Mac or these for Windows.
    Thank you for using Apple Support Communities.
    Cheers,
    Sterling

  • TS3694 My phone started an update and now the only thing that shows on the screen is the iTunes logo

    I started to update my phone and now all I get on the screen is the iTunes logo........

    Try to connect in recovery mode and restore, explained in this article:
    iOS: Unable to update or restore

  • HT5381 i did a software update and now mail wont open at all

    Help......my mail app is coming up with an error "You can't use this version of Mail with this version of Mac OS X".  Can I uninstall the update?

    !! WARNING !!
    about the September 2012
    "Security Update 2012-004"
    If you've got "Mail.app" in a folder OTHER THAN the root "Applications" folder,
    MOVE "MAIL.APP" TO THE APPLICATIONS FOLDER
    **BEFORE** INSTALLING THE "004" UPDATE!!
    Because *IF* you use OSX's integrated Software Update app from the Apple menu to do the "004" updating, and *IF* your Mail.app is NOT in the Applications folder, then buddy, you've got some sitdown fixit time ahead of ya and/or some internet tie-up time downloading the "004" update file itself.
    Been through it all, already.  In fact, just got done getting my Mail back up & running. And I tried everything short of attempting to unpacking my "Mail.pkg" receipt file using... whatever... even Pacifist couldn't get it out. So that fixit "Plan D" died quick. And I'm not savvy enough to use Terminal commands to do "Plan E," so that SUDO stuff was my brick wall.
    So I compressed my entire "Mail" subdirectory that contain all my emails, for safekeeping during the required surgery, or whatever would work, leaving the original Mail directory where it was. In case something bad happened in all my fixit whatevers, the one thing I *didn't* want to cross paths with was a hosed Library -> Mail folder. Then I'd be pssd. But I can wipe out that ZIP now 'cause all's well now. After 6 hrs of downloading thru a mobile broadband hotspot running at only 14KB/sec speed due to my having gone over my T-Mobile hotspot plan's bandwidth amount (throttled-down after reaching the limit, tho not cut off completely. Kinda nice, but it's a huge speed drop).
    I tried moving the two Mail.app versions around, compressing them & then trashing the original so they wouldn't be recognized, blabla, even booted my Mac in Safe Mode & reinstalled the "MacOSX 10.6.8 (Snow Leopard) Update Combo.dmg" update file, which in the past has fixed many problems. But after restarting, not this one.
    Like a dummy who ignored knowing better, I had my Mail.app in a folder other than the Applications folder, with only an alias to that being in the Applications folder. NOT GOOD ENOUGH. The updater don't see that as nuthin special or useful.
    So if you've got, like I've got, "old" icons for Mail.app (v4.5) in your Finder toolbar & in your Dock that all point to "Mail.app v4.5" in whatever folder you've got that in, other than in the Applications folder (where Apple apparently REQUIRES that it be located, and ONLY there, at least for OSX updating purposes), then after you download & autorun that "004" updater using Software Update, NONE of your pre-existing Mail icons will work. And MOST aggravatingly, **NOR** will your brand-new "Mail.app v4.6" work that came out of the "004" updating installation.  So basically, your Mail.app's... all of 'em.... are hosed. But only if you run the "004" update without your "Mail.app v4.5" being located in your Applications folder and ONLY in your Applications folder. And duplicates of Mail.app, scattered around your HDD??  Always a problem with many Apple apps.... The Apple software engineers apparently like 'em to be in the Applications folder, and in ONLY there, and ONLY the latest version, and ONLY 1 single copy of each on your entire HDD. They just don't seem to stress that enough, it appears. Kind of an oversight for them to not emphasize that, IMO...
    My recommendation for this particular September 2012 "004" update:
    If you run Software Update, and if you see the "Security Update 2012-004" listed as available for download, UNCHECKMARK IT.  DO NOT DOWNLOAD IT USING SOFTWARE UPDATE !  Instead, download the actual update file itself.
    Same thing, only a different way of doing it. Most importantly, you'll be skipping the auto-installation that Software Update performs.
    AND you'll have that update file on your HDD for future fixits, should a nasty "unfixable" problem come up.
    First, #1. Do a filename search for "Mail" (Option-Command-Spacebar). Scroll down to where the "Apps" are located in the list under the "Kind" column heading. First, find your Mail.app that's v4.5. Get that bugger into your Applications folder if it's not already there. Next, Trash all other "Mail.app" apps you see in that same list that you may have elsewhere on your HDD.
    #2. Go here: https://support.apple.com/kb/DL1586
    And download the actual "004" DMG update file: "SecUpd2012-004.dmg"
    And of course, it's a biggie.... 270MB... so watching grass grow may be involved here if you've got a slow connection (go to a MacDonalds & do it, like I shoulda done).
    3. After downloading, I'd recommend closing down all apps, emptying the Trash, and restarting.
    Then, after restarting, run Disk Utility's "Repair Disk Permissions."
    Then, doublecheck that the Mail.app version 4.5 is in your Applications folder.
    THEN fire up & install "SecUpd2012-004.dmg."
    Reboot.
    After the reboot, your Mail.app version 4.5 in the Applications folder will have become Mail.app version 4.6 in the Applications folder, and all will be well again.
    And you can dump that zipped-up "Username -> Library -> Mail" folder then, too.
    Happy Mac'in!
    Kevin Kendall
    Macbook 7,1
    (Apple's very last all-white Macbook model)
    2.4GHz - 256GB Crucial SSD - 8GB Crucial RAM
    OS 10.6.8 Build 10K549 + Win 7 Ultimate thru VMWare Fusion v5.0.1

  • Itunes asks to update my brand new ipod touch.. I do and now it wont work at all!!!

    just got my brand new ipod touch ... working good then itunes wants to update so I do now my ipod doesnt work at all! all I get is the apple and a line on face and wont even turn off!

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer                            
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
      Apple Retail Store - Genius Bar                              

  • My Ipod updated and now won't work

    Pior to this, it was working fine. I connected my Ipod and as usual Itunes sync'd and advised that there was a software update. I updated the software and it installed and now my Ipod won't work. It had a darkened screen with the battery showing, the date on top has changed by skip forward a day, the spoked wheel showing processing is displayed but isn't moving. It seems to be frozen and not responsive to any touch. I tried to reset it as per the website by holding the on/home button for 10secs and it kepted getting locked onto the apple logo and nothing else. I restored it and it took ages and appeared with the same screen and then it seemed to come good. Except all my music and photos are gone and its now frozen on the music screen with no options, just a white screen. It chimes like its on the charger and displays the charging icon on the top, even when its not plugged in. It won't reset again either (home/on) it's just staying on that screen.
    I only just got it in Sept 10 so its only four months old and this only started happening after the update to 4.2.1. What's going on?

    Welcome to the discussions,
    try to connect in recovery mode, shown here: http://support.apple.com/kb/HT1808
    Then restore "as new ipod" without using the last backup to restore your data and settings from, it may contain corrupt data.

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