HT4061 the phone will not slide to unlock

My iphone S4 is locked and will not slide to unlock

I just had this problem two days ago and the Apple support line suggested that I press power and home button at same time. It took a few tries and the Apple logo showed and everything started working again. The screen now is sensitive to touch and I can unlock it to answer called, etc.
Thank you Apple
John47

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  • My phone will not slide to unlock and it has a line around the date

    my phone will not slide to unlock and when i try to slide it a box appears around the area and if i touch the time on the screen a box appears round that too. i have held the touch button and the on/off button together and waited for the apple icon to appear but when it all comes back to life its just the same it won't let me swipe to open the screen

    Hello there, lawrence5nwk.
    Great job on troubleshooting your issue so far. The following Knowledge Base article provides additional assistance and recommendations for troubleshooting your issue:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    Thanks for reaching out to Apple Support Communities.
    Cheers,
    Pedro.

  • I have a 4th generation iTouch and the screen will not slide to unlock. I have tried resetting it. Any tips?

    My iTouch touch screen will not work. When I go to unlock it, to slide the thing on the bottom of the screen, it doesn't even seem to sense that the screen is being touched. Also, because of this, I cannot turn it off because the screen doesn't know I'm trying to slide the power off slide on the screen. I have tried holding the power button and the button on the bottom to reset it, but it didn't help. Is there anything else I could try?

    If it still does it after a restore, you most likely have a bad screen digitizer. Contact Apple and get it repaired.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • HT4061 My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

    My daughter updated to the ios 7 and it asked for a passcode. The phone will not except the passcode and now her phone is disabled. Anyway to unlock without resetting?

    That's because the device has not been synced to that computer.  As per my earlier instructions... you will have to force it into recovery mode & restore as a new device.
    Recovery Mode... http://support.apple.com/kb/HT1808

  • Ipod touch not recognised by Itunes and will not slide to unlock.

    Hi,
    I got my Ipod touch 32GB 3rd gen for christmas last year, my battery ran flat some time last week. When i plugged it into my computer via USB to charge, it charged for a few minutes then stoped. When i looked and tryed to unlock the Ipod, it will not slide to unlock, same with the slide to power off, I have pushed both home and power botton to reset; both plugged into compter and not however after the reset it still will not unlock. when pluged into itunes i get a message saying it needs a full factory settings restore, i start that process, however i am shown an error message which reads "the Ipod software update server could not be contacted. An unknown error occured (1612)".
    Sorry about the long post, can anyone help, has this sort of thing happened with anyone else before?
    Any help would be much appreciated.
    Thanks Alot.

    - See if this program will get it out of recovery mode:
    RecBoot: Easy Way to Put iPhone into Recovery Mode | Jaxov
    - Next see if you can place the iPod in DFU mode and then restore the iPod.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

  • Ipad will not slide to unlock. have tried home key and power button and still wont work

    Ipad will not slide to unlock. Have tried home key and power button but has not worked. Help please?

    Did you input you correct passcode? The iPad may be disabled.
    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    You may have to do this several times.
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
     Cheers, Tom

  • Will not slide to unlock

    My Ipod touch will not slide to unlock or power off

    Try:
    - iOS: Not responding or does not turn on
    - If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

  • My iPad will not slide to unlock

    My wife's iPad will not slide to unlock and then you can double tap until it goes to the passcode screen, but the passcode screen will not accept the passcode.

    Howdy there ChuckChatsworth,
    It sounds like your touch screen on the iPad is not responding to touch but the Home button appears to work without issue. I would recommend these steps from the article named:
    iPhone, iPad, iPod touch: Troubleshooting touchscreen response
    http://support.apple.com/kb/ts1827
    Restart your device
    Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.
    If you can't restart your device, reset it by pressing and holding the Sleep/Wake button and the Home button at the same time for a least ten seconds, until the Apple logo appears.
    Clean the screen with a soft, slightly damp, lint-free cloth.
    Avoid using the device while wearing gloves, with wet hands, or immediately after applying hand lotion.
    If you have a protective case, or if you are using a plastic sheet or film on the display, try removing them and testing the device without it.
    If the steps above don't resolve your issue, please schedule a service appointment with an Apple Retail Store for evaluation. If an Apple Retail store is not an option, contact Apple to find out your best service option or see theService FAQ for your product.
    Additional Information
    Tip: To isolate an issue related to a portion of the Multi-Touch display, follow these steps:
    Open the Maps application and double-tap each corner, then the center, to verify that it zooms in to each section.
    If a specific area is affected in another application, note the location and try to verify touch functionality for that location in the Maps application.
    On iPhone and iPod touch, you can also use Calculator:
    Open the calculator app to test all but the top row of the screen. Press each button on the calculator and verify activity.
    To test the area at the top of the screen, rotate the device to change to the scientific calculator and press the buttons in the left or right two rows.
    When speaking with a Mac Genius or Service Provider, you can use this information to assist with evaluation of your issue.
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode

    My iPhone 4s is stuck on a black screen that shows a USB cable connecting to iTunes. The phone will not turn on and the iTunes logo as I described only shows up when I plug the phone into the charger or my computer. I have tried the reset in restore mode as well as the DFU? mode and it still will not work. I have the latest version of iTunes on my Mac. My error code was 2002. I also tried it on my laptop (windows 8.1) and none of the above worked. My error code on my laptop was 02. The phone is through Verizon and it has absolutely no damage. It was working fine up until this and I have been trying to fix it for 2 days. Please help! I am unsure of what version the phone was currently running on before this because I have another iphone that's my primary phone and have not used this one in about a month. I do not believe it was updated to IOS 7.

    Your iPhone is in recoverty mode at the moment so to possibly get it back up and running you would need to do a restore as you have been trying. Follow the steps in the article below for the specific error messages you have been receiving. If after following all steps the issue remains book an appointment at a local Apple Retail Store to have the iPhone evaluated.
    Resolve specific iTunes update and restore errors

  • I have an Iphone 4, I have music files that appear on my phone that I want to delete, when I link it to my computer the songs on the phone will not appear in Itunes so I can delete them, Is there any way to delete these song off the phone without going th

    I have an Iphone 4, I have music files that appear on my phone that I want to delete, when I link it to my computer the songs on the phone will not appear in Itunes so I can delete them, Is there any way to delete these song off the phone without going through Itunes?

    Nope, it either needs to be plugged in or turned on with the power button.
    A replacement iPhone 4 is $149, but at least the whole phone is replaced.

  • Although I plug my iphone5 into a power socket or my laptop,the phone will not charge. The phone indictaes it is charging, but the phone does not recharge

    although I plug my iphone5 into a power socket or my laptop,the phone will not charge. The phone indictaes it is charging, but the phone does not recharge

    Hi syvliebaby88888888,
    If you are having issues with recharging your iPhone's battery, I would suggest that you troubleshoot using the steps in this article - 
    iPhone and iPod touch: Charging the battery
    In particular, this section -
    Inspect the connector at the bottom of the phone:
    Make sure that there are no bent pins in the connector.
    Make sure that the connector is free from debris.
    If there are bent pins or debris, please contact Apple Support.
    Otherwise, continue troubleshooting.
    Make sure that the outlet you're using works.
    Make sure that the Apple USB cable and Apple USB power adapter work.
    Plug the device in to power and let it charge until your device turns on. This could take between 10 and 30 minutes. If you don't have an Apple USB power adapter, try connecting to a computer's high-power USB 2.0 port (not a keyboard). The computer must be on.
    If the device still exhibits an issue, try turning your device off and then on again while connected to power.
    If the issue persists, please contact Apple Support.
    Thanks for using Apple Support Communities.
    Best,
    Brett L 

  • Why does the Iphone4 freeze up after downloading the IOS7.6 patch showing an ITUNE icon? The phone will not change screens for 4 hours.

    Why does the Iphone4 freeze up after downloading the IOS7.6 patch showing an ITUNE icon? The phone will not change screens for 4 hours.
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    Hello bigboza,
    Thank you for using Apple Support Communities.
    For more information, take a look at:
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/ts3281
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let it charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more aboutrestoring iOS software.
    Have a nice day,
    Mario

  • I turn off the phone will not turn to dear, I need the photos...

    I turn off the phone will not turn to dear, I need the photos emergencies because there I have very important information. That I can do to recover photos. I understand that you had downloaded the iCloud but when I Icloud not appear on photos.

    Through iTunes, plug it in and you should be able to do a iCloud restore

  • Trying to activate my 3GS and the phone will not recognise the sim and will not activate

    Help Please
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    You need a valid micro-sim. to acivate.
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    - Reset All Settings (Settings > General > Reset > Reset All Settings)
    - Restore from backup. http://support.apple.com/kb/ht1766 (If you don't have a backup, make one now, then skip to the next step.)
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