HT4061 When updating software 7.1.1, asking me to connecting to ITunes, but tried many times, won't work

When updating software 7.1.1, asking me to connecting to ITunes, but tried many times, won't work

Hi there Joannaqld,
You may find the troubleshooting steps in the article below helpful.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
-Griff W.

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HT201210 I started update connected to my work computer....it started update and now it is asking me to connect to Itunes, which I have but my work computer doesn't have my Iphone information..... I can't use my phone now when I start up it says connect t

I started update connected to my work computer....it started update and now it is asking me to connect to Itunes, which I have but my work computer doesn't have my Iphone information, it says I have the latest software, my only option is to "restore phone" which I don't want to do here at work as none of my apps or music are showing up ..... I can't use my phone now when I start up it says connect to itunes.....

Mozilla has nothing to do with a Microsoft product activation key.
That "test" page should be viewed in Internet Explorer and not with Firefox, as it may use ActiveX which isn't compatible with any Mozilla product.
[https://support.mozilla.com/en-US/kb/ActiveX]

HT1414 I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without

I have just tried to update the software on my iPad and it is now asking me to connect to iTunes. The last time I did this it did not tell me to do this. I'm currently travelling and do not have my MacBook with my iTunes.Can it be resolved without iTunes

I hope that you can see this response. The forum software is acting quite bizarre today.
You really do want to restore with your own computer. There is an off chance that you might be able to backup first, but I really think it is a very slight chance now since you got the connect to iTunes screen. But on the chance that when you connect, it sees the iPad and allows a backup, I would to not have you wait to use your own Mac.
If you cannot create a backup, you will lose everything that you have put on since the date to the last backup. So of your last backup was three weeks ago, you will restore the iPad to the condition that it was in three weeks ago.
If you do a lot of traveling, using iCloud for backups might be a very good idea. I use iTunes primarily and I backup my MacBook Pro with Time Capsule, but I still use iCloud as a secondary backup. I don't have enough data that I have exceeded the free 5 GB that you get with iCloud, so I do use it just in case.
I can't explain what happened with the update, I can only tell you that it does happen to other users. I have never had a problem when I updated and I having been updating over WiFi since iOS 5 came out. Taking a guess, maybe an interruption in the connection - especially of you tried updating using a hotel's WiFi network, or a power surge maybe. Whatever the cause, it is most likely a one time thing. That doesn't help your situation I know, but hopefully it won't happen again.

I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?

I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?

Hi,
Thank you for your reply, I did go to my general settings, but for some odd reason I don't have a restrictions setting, or a reset setting. I thought I could reset all the setting to see if it could be that, but as I said there aren't any.
My husband also has the iPad 2, and also did the software update and hasn't had any problems at all. I took both iPad's and compared the settings thinking maybe there could be a setting that could have been changed when the update was done.

While updating the software from 6.1.3 to 6.1.4 on iPhone 5, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in.

While updating the iPhone 5 software from 6.1.3 to 6.1.4, the power failed. iTunes had just finished the backup and was beginning the software update. Now the phone screen says to connect to iTunes but the phone is not recognised when plugged in. Using Windows 7 and phone not recognised by computer, let alone by iTunes.
Any suggestions? Happy to take it off to the the Apple genius people but would prefer to get it running myself.
Regards.

Try this
iOS: Device not recognized in iTunes for Windows

I lost my ipod touch when i moved flats and i just found it in one of the boxes after 4months and now its asking me to "connect to itunes" but itunes doesnt recognize it because i have a passcode and its asking me to enter it. HEEEEELP please.

I lost my ipod touch when i moved flats and i just found it in one of the boxes after 4months and now its asking me to "connect to itunes" but itunes doesnt recognize it because i have a passcode and its asking me to enter it. HEEEEELP please

Place the iPod in Recovery Mode and restore via iTunes.
iOS: Wrong passcode results in red disabled screen
If not successful, try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

I tried to update my ipad to 7.1.2, and i tried updating it and know its telling me to connect to itunes but i a at a different computer and all of my ictures are going to get deletd and i dont want that

i tried to update my ipad to 7.1.2, and i tried updating it and know its telling me to connect to itunes but i a at a different computer and all of my ictures are going to get deletd and i dont want that.

Hi Kevin Gauthereau,
Welcome to the Support Communities! If you don't have access to the original computer that you use to sync to iTunes, you can backup your iPad to iCloud and update it wirelessly. This article will explain how:
iCloud: Back up your iOS device to iCloud
http://support.apple.com/kb/PH12520
You can import your pictures to your computer at any time as a second backup. Here's how:
iOS: Import personal photos and videos from iOS devices to your computer
http://support.apple.com/kb/ht4083
Update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Cheers,
- Judy

I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......

I have an iphone4 currently running on iOS 5.1.1 and while updating to ios 7 it shows an error 3004 and I have tried many times forcefully also as per apple discussions but I can't update so help me.......

http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US

HT201210 I wanted to update my phone and I wanted me to connect to iTunes, but when I did it, I was told I cannot restore my iphone. Now I don't know his to turn my phone again

I wanted to update to iOS 7, but first I had to make an update to the previous version. When I pressed update, I was shown a message saying that I have to connect to iTunes. When I did that, iTunes said I cannot restore the phone (which was the onyl way I could update apparentyl) but the phone is still showing the same message"connect to iTunes". What am I supposed to do? I tried turning it on and off, but it doesn't work. I can't use my phone right now.

Hello there, JuliaFromPol.
The following Knowledge Base Article should help you proceed with the update:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.

I downloaded ios8 on my laptop, and when i was updating it, the screen gave me the logo connect to itunes, i tried to restart it in all the ways, but it didn't work!!!!!! i need a solution, my phone is USELESS and i need it badly!!!!

i need to know how can i fix my phone, after it gave me the black screen with the connect to itunes logo!!!!!!!! I NEED THE PHONE, and i can't have another one now, it is night!!!!!

If you are seeing the "Connect to iTunes" logo, then your device is in Recovery Mode, and you will need to restore it:
If you can't update or restore your iOS device
iOS: Back up and restore your iOS device with iCloud or iTunes
Cheers,
GB

TS1398 I still can't update my apps. Continues to say cannot connect to ITunes store. Everything else using Internet works fine. How can I fix this?

I need help. I cant update my apps because of I cannot connect to iTunes store. I have tried all suggestions with no success.

Ok, I found a solution that worked for me when trying to connect to the iTunes store by tapping the "update" button in the "App Store" app on my iPad 2. Before the solution was implemented I'd always get the error message "cannot connect to iTunes store". Once the solution was implemented I now can connect to iTunes using the "update" button in the "App Store" app and I get the normal message "All apps are up to date". The solution is this: go into Settings, then General, then scroll to the bottom where it says Date and Time. Tap Date and Time and then turn OFF Set Automatically. When you do that a new option will be added that says Set Date and Time. Tap it. You'll now get a drop down feature. Set the Date AHEAD 2 YEARS. The Time you can leave alone.
Once you do that you might get a bunch of reminders and messages that your apps and stuff haven't been updated in two years. Click cancel or close on each of those messages or reminders. Now go back into Settings, General, Date and Time, and turn Set Automatically back to ON. Reboot your iPad. Open the App Store app again and go to the Update button. It might ask you to log back in to your iTunes account. It should now work. If not, close the App Store app completely and open again and try the update button. Hope this helps.

My iPad asks to be connected to iTunes but iTunes can't recognize it. How can I fix this?

My iPad will not work. It's signaling to be connected to iTunes.

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

When downloading the update software, it fails and says the network connection timed out but the network connectivity is fine. how do i fix this?

help me!

There have been issues with your computer's firewall or anti-virus software interfering with the download. Try turning them off for a bit and download again and see if it works.

After failed attempt at updating my Iphone4, the phone now says its connected to Itunes but isn't. Rebooting doesn't work either. Help!

I tried updating my IPhone 4 this morning to 4.3.3. It gave me an unknown error and now the phone won't disconnect from Itunes and rebooting it did not solve the problem. I've researched and cannot find a solution. I've tried plugging it back into Itunes and nothing happens.
-Traci

There is a MAJOR issue with iTunes activation at the moment.
See: https://discussions.apple.com/message/15197891#15197891
People with iPads, iPods and iPhones are unable to restore and update through iTunes..
I have a feeling Apple Servers have been hacked or something.
Call Apple Support and tell them the problem. They will most likely tell you there is something wrong with your phone but tell them to look at the Community Support Forums and to FIX the problem.
@Simmo3D

TS1368 i just make a new apple id and when i signed in to app store its okay but when i'm trying into my itunes it said "can't connect to iTunes" i tried many things such restore to the original settings but still doesn't work !! what am i suppose to do

i just want to solve this problem as soon as possible

Welcome to the Apple community.
See if the following link will help you:
Can't connect to the iTunes Store

HT4061 When updating software 7.1.1, asking me to connecting to ITunes, but tried many times, won't work

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