HT4095 CANNOT OPEN This content is not authorized.

CANNOT OPEN This content is not authorized - I have downloaded many movies in the past through iTunes. This time I get this message and I have been unable to play two movies while on vacation. And this is the message I get :-( The only difference is an upgrade to the newest operating systems. Please help ! Thanks !

So on a final note on this issue, Apple called me back as promised however it was an automated message not the person I dealt with previously, so all they did really was to save me from dialing their number as I had to explain myself all over again.
They kept sending me "higher" to the next "senior" advisor who I thought would have more technical expertise than the one previous but this was not the case the last person I spoke basically told me (after making stupid excuses and trying to justify the issue because I was using "legacy" devices) that there was nothing he could do for me except to document the issue.
Thats's strike 1 Apple....2 more and you're out!!

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          CPU Speed: 2.3 GHz
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          Location: /Applications/Adobe Illustrator CS2/Scripting.localized/Sample Scripts.localized/AppleScript/Analyze Documents.localized/Analyze Documents.app
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          Location: /Applications/Adobe Illustrator CS2/Scripting.localized/Sample Scripts.localized/AppleScript/Calendar.localized/Make Calendar.app
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        Illustrator:
          Version: 13.0.1
          Last Modified: 05/11/07 10:16
          Kind: Universal
          Get Info String: 13.0.1, Copyright © 1987-2007 Adobe Systems Inc.  All rights reserved.
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          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Illustrator CS3/Scripting.localized/Sample Scripts.localized/AppleScript/Analyze Documents.localized/Analyze Documents.app
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          Location: /Applications/Adobe Illustrator CS3/Scripting.localized/Sample Scripts.localized/AppleScript/Calendar.localized/Make Calendar.app
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          Last Modified: 05/11/07 10:16
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Illustrator CS3/Scripting.localized/Sample Scripts.localized/AppleScript/Collect for Output.localized/Collect for Output.app
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          Location: /Applications/Adobe Illustrator CS3/Scripting.localized/Sample Scripts.localized/AppleScript/Contact Sheet Demo.localized/Contact Sheets.app
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          Version: 6.0.6.622
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        Miniatura diapo metallo:
          Last Modified: 11/05/05 22:19
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di ImageReady/Miniatura diapo metallo.exe
        Miniatura diapo:
          Last Modified: 11/05/05 22:19
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di ImageReady/Miniatura diapo.exe
        Miniatura rett arrotondato:
          Last Modified: 11/05/05 22:19
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di ImageReady/Miniatura rett arrotondato.exe
        Salvat. a più dimensioni:
          Last Modified: 11/05/05 22:19
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di ImageReady/Salvat. a più dimensioni.exe
        Cornice ombreggiata:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Cornice ombreggiata.exe
        Crea pulsante:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Crea pulsante.exe
        Crea tonalità seppia:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Crea tonalità seppia.exe
        Foto invecchiata:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Foto invecchiata.exe
        Mantieni a 300 pixel:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Mantieni a 300 pixel.exe
        Mantieni a 64 pixel:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Mantieni a 64 pixel.exe
        Mod metodo condizionale:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Mod metodo condizionale.exe
        Salva come JPEG media:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Salva come JPEG media.exe
        Salva come Photoshop PDF:
          Version: 9.0
          Last Modified: 11/05/05 15:14
          Kind: Native (Preferred) or Classic
          Get Info String: 9.0x087 ©1999-2003 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS2/Esempi/Droplet/Droplet di Photoshop/Salva come Photoshop PDF.exe
        Adobe Photoshop CS3:
          Version: 10.0.1 (10.0.1x20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch])
          Last Modified: 14/03/08 15:47
          Kind: Universal
          Get Info String: 10.0.1 (10.0.1x20071012 [20071012.r.1644 2007/10/12:09:30:00 cutoff; r branch]) © 1990-2007 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS3/Adobe Photoshop CS3.app
        Adobe Photoshop CS4:
          Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch])
          Last Modified: 16/07/09 12:32
          Kind: Universal
          Get Info String: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05/19:02:00:00 cutoff; r branch]) © 1990-2010 Adobe Systems Incorporated
          Location: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app
        Adobe Stock Photos CS3:
          Version: Adobe Stock Photos 1.5.0.466
          Last Modified: 05/11/07 10:04
          Kind: Universal
          Get Info String: Adobe Stock Photos 1.5.0.466 (C) 2005 Adobe Systems, Inc. All rights reserved.
          Location: /Applications/Adobe Stock Photos CS3/Adobe Stock Photos CS3.app
        Adobe Stock Photos:
          Last Modified: 23/11/05 19:07
          Kind: Native (Preferred) or Classic
          Location: /Applications/Adobe Stock Photos.app
        VersionCueCS2:
          Version: 2.0
          Last Modified: 08/05/06 19:21
          Kind: PowerPC
          Get Info String: 2.0, Copyright  ©2001-2004 Adobe Systems Incorporated
          Location: /Applications/Adobe Version Cue CS2/bin/VersionCueCS2.app
        VersionCueCS2Status:
          Version: 1.0.0
          Last Modified: 08/05/06 19:21
          Kind: PowerPC
          Location: /Applications/Adobe Version Cue CS2/bin/VersionCueCS2Status.app
        VC2Native:
          Version: 2.0
          Last Modified: 08/05/06 19:21
          Get Info String: 2.0.0, © 2003-2004 Adobe Systems Incorporated
          Location: /Applications/Adobe Version Cue CS2/plugins/com.adobe.versioncue.nativecomm_2.0.0/res/macosx/VC2Native.app
        Uninstall Version Cue CS2:
          Version: 0.1
          Last Modified: 08/05/06 19:21
          Kind: PowerPC
          Location: /Applications/Adobe Version Cue CS2/Uninstall Version Cue CS2.app
        Agamik Barcode Identifier:
          Version: 0.1
          Last Modified: 04/02/08 22:11
          Kind: PowerPC
          Location: /Applications/Agamik barcode/Agamik BarCode Identifier.app
        Agamik BarCoder:
          Version: 4.38
          Last Modified: 31/12/09 15:18
          Kind: Universal
          Location: /Applications/Agamik barcode/Agamik BarCoder 4.38.app
        aMSN:
          Version: 0.97
          Last Modified: 21/09/07 22:40
          Kind: Universal
          Get Info String: aMSN 0.97
    TclTk 8.4.16
          Location: /Applications/aMSN.app
        AppleScript Utility:
          Version: 1.0
          Last Modified: 05/10/05 10:51
          Kind: PowerPC
          Location: /Applications/AppleScript/AppleScript Utility.app
        Folder Actions Setup:
          Version: 1.1
          Last Modified: 05/10/05 10:51
          Kind: PowerPC
          Location: /Applications/AppleScript/Folder Actions Setup.app
        Script Editor:
          Version: 2.1.2
          Last Modified: 22/12/09 10:24
          Kind: PowerPC
          Get Info String: Script Editor 2.1.1
          Location: /Applications/AppleScript/Script Editor.app
        Art Directors Toolkit:
          Version: 4.2
          Last Modified: 05/10/05 10:53
          Kind: PowerPC
          Get Info String: 4.2    (v29), Copyright 2001-2005 Code Line Communications
          Location: /Applications/Art Directors Toolkit 4/Art Directors Toolkit.app
        Automator:
          Version: 1.0.5
          Last Modified: 07/12/07 09:19
          Kind: PowerPC
          Get Info String: Automator version 1.0.5, Copyright 2004-2007 Apple Computer, Inc.
          Location: /Applications/Automator.app
        Bar Code Pro:
          Version: Bar Code Pro version 6.1.2
          Last Modified: 24/09/08 12:45
          Kind: Native (Preferred) or Classic
          Get Info String: Bar Code Pro version 6.1.2, Copyright Bar Code Pro 2008 by SNX Software Inc. All rights reserved.
          Location: /Applications/Bar Code Pro 6.14 Demo/Bar Code Pro.app
        BCP6Converter:
          Version: version 1.01
          Last Modified: 12/05/04 10:58
          Kind: Classic
          Get Info String: version 1.01 © 2004 SNX. All rights reserved.
          Location: /Applications/Bar Code Pro 6.14 Demo/Bar Code Utilities/BCP6Converter
        BarcodeGenerator:
          Version: 2.4
          Last Modified: 23/12/07 11:48
          Kind: PowerPC
          Get Info String: V2.4 (16.01.2005)
          Location: /Applications/Barcode Generator Eval/BarcodeGenerator.app
        barCodeCreator:
          Version: 1.1
          Last Modified: 14/11/02 16:35
          Kind: PowerPC
          Location: /Applications/barCodeCreator.app
        Calculator:
          Version: 4.0.6
          Last Modified: 07/12/07 09:19
          Kind: PowerPC
          Get Info String: 4.0.6
          Location: /Applications/Calculator.app
        Carbon Copy Cloner:
          Version: 3.3
          Last Modified: 23/09/09 03:41
          Kind: Universal
          Get Info String: Carbon Copy Cloner version 3.3, Copyright 2002-2009 Mike Bombich.
          Location: /Applications/Carbon Copy Cloner.app
        CDFinder:
          Version: 4.6
          Last Modified: 16/05/06 11:30
          Kind: Universal
          Get Info String: 4.6, Copyright 1995-2006 Norbert M. Doerner, wfs
          Location: /Applications/CDFinder 4.6/CDFinder.app
        Installer:
          Last Modified: 15/05/06 16:06
          Kind: Native (Preferred) or Classic
          Location: /Applications/CDFinder 4.6/Extras/CDFinder CMM/Mac OS X/Installer.app
        Update in CDFinder & Eject X:
          Last Modified: 07/04/05 10:29
          Kind: Native (Preferred) or Classic
          Location: /Applications/CDFinder 4.6/Extras/Update in CDFinder & Eject X.app
        Incremental:
          Version: 03
          Last Modified: 16/05/06 11:30
          Kind: PowerPC
          Location: /Applications/CDFinder 4.6/Scripts/Incrémental (Find New Files)/Incremental.app
        Chess:
          Version: 2.1
          Last Modified: 05/10/05 10:51
          Kind: PowerPC
          Get Info String: Chess version 2.1, Copyright 2003-2004 Apple Computer, Inc.
          Location: /Applications/Chess.app
        Dashboard:
          Version: 1.0
          Last Modified: 07/12/07 09:19
          Kind: PowerPC
          Location: /Applications/Dashboard.app
        Dictionary:
          Version: 1.0.2
          Last Modified: 07/12/07 09:19
          Kind: PowerPC
          Location: /Applications/Dictionary.app
        Dropbox:
          Version: Dropbox 1.0.28
          Last Modified: 27/01/11 07:16
          Kind: Universal
          Location: /Applications/Dropbox.app
        DVD Player:
          Visible: Yes
          Identifier: com.apple.preference.general
          Location: /System/Library/PreferencePanes/Appearance.prefPane
        Bluetooth:
          Version: 1.9.5
          Supported by: Apple
          Visible: No
          Identifier: com.apple.preferences.Bluetooth
          Location: /System/Library/PreferencePanes/Bluetooth.prefPane
        CDs & DVDs:
          Version: 1.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.digihub.discs
          Location: /System/Library/PreferencePanes/DigiHubDiscs.prefPane
        Classic:
          Version: 1.1
          Supported by: Apple
          Visible: No
          Identifier: com.apple.preference.classic
          Location: /System/Library/PreferencePanes/Classic.prefPane
        Dashboard & Exposé:
          Version: 1.1.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.expose
          Location: /System/Library/PreferencePanes/Expose.prefPane
        Date & Time:
          Version: 2.2
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.datetime
          Location: /System/Library/PreferencePanes/DateAndTime.prefPane
        Desktop & Screen Saver:
          Version: 1.3.2
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.desktopscreeneffect
          Location: /System/Library/PreferencePanes/DesktopScreenEffectsPref.prefPane
        Displays:
          Version: 2.1.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.displays
          Location: /System/Library/PreferencePanes/Displays.prefPane
        Dock:
          Version: 1.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.dock
          Location: /System/Library/PreferencePanes/Dock.prefPane
        Energy Saver:
          Version: 3.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.energysaver
          Location: /System/Library/PreferencePanes/EnergySaver.prefPane
        Growl:
          Version: 1.1.6
          Supported by: 3rd Party
          Visible: Yes
          Identifier: com.growl.prefpanel
          Location: /Users/admin/Library/PreferencePanes/Growl.prefPane
        Ink:
          Version: 1.2
          Supported by: Apple
          Visible: No
          Identifier: com.apple.preference.ink
          Location: /System/Library/PreferencePanes/Ink.prefPane
        International:
          Version: 1.2.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.Localization
          Location: /System/Library/PreferencePanes/Localization.prefPane
        Keyboard & Mouse:
          Version: 3.2
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.keyboard
          Location: /System/Library/PreferencePanes/Keyboard.prefPane
        Network:
          Version: 1.7
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.network
          Location: /System/Library/PreferencePanes/Network.prefPane
        Print & Fax:
          Version: 2.0
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.printfax
          Location: /System/Library/PreferencePanes/PrintAndFax.prefPane
        QuickTime:
          Version: 7.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.quicktime
          Location: /System/Library/PreferencePanes/QuickTime.prefPane
        Security:
          Version: 1.2.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.security
          Location: /System/Library/PreferencePanes/Security.prefPane
        Sharing:
          Version: 1.4.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preferences.sharing
          Location: /System/Library/PreferencePanes/SharingPref.prefPane
        Software Update:
          Version: 2.0
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preferences.softwareupdate
          Location: /System/Library/PreferencePanes/SoftwareUpdate.prefPane
        Sound:
          Version: 2.3.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.sound
          Location: /System/Library/PreferencePanes/Sound.prefPane
        Speech:
          Version: 3.3
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.speech
          Location: /System/Library/PreferencePanes/Speech.prefPane
        Spotlight:
          Version: 1.1
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.spotlight
          Location: /System/Library/PreferencePanes/Spotlight.prefPane
        Startup Disk:
          Version: 10.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.startupdisk
          Location: /System/Library/PreferencePanes/StartupDisk.prefPane
        StuffIt AVR:
          Version: 10.0.1
          Supported by: 3rd Party
          Visible: Yes
          Identifier: com.stuffit.prefs.AVR
          Location: /Library/PreferencePanes/StuffIt AVR.prefPane
        Universal Access:
          Version: 2.4
          Supported by: Apple
          Visible: Yes
          Identifier: com.apple.preference.universalaccess
          Location: /System/Library/PreferencePanes/UniversalAccessPref.prefPane
    Startup Items:
        Apache:
          Description: Apache web server
          Location: /System/Library/StartupItems/Apache
          Provides: Web Server
          Uses: Disks, NFS
        AppleShare:
          Description: Apple File Service
          Location: /System/Library/StartupItems/AppleShare
          Provides: Apple File Service
          Requires: Disks
        AppServices:
          Description: application services
          Location: /System/Library/StartupItems/AppServices
          Provides: Core Services
        AuthServer:
          Description: authentication service
          Location: /System/Library/StartupItems/AuthServer
          Provides: TIM
        CrashReporter:
          Description: crash reporter
          Location: /System/Library/StartupItems/CrashReporter
          Provides: Crash Reporter
          Messages:
              Start: Starting crash reporter
              Stop: Stopping crash reporter
          Order Preference: Early
        Disks:
          Description: local disks
          Location: /System/Library/StartupItems/Disks
          Provides: Disks
          Requires: SecurityServer
          Uses: System Tuning
        FibreChannel:
          Description: fibrechannel
          Location: /System/Library/StartupItems/FibreChannel
          Provides: FibreChannel
          Requires: SecurityServer
          Order Preference: Early
        IFCStart:
          Description: IFC
          Location: /System/Library/StartupItems/IFCStart
          Provides: IFC
          Messages:
              Start: Building international caches
              Stop: Stopping build of international caches
          Order Preference: Last
        IPServices:
          Description: Internet services
          Location: /System/Library/StartupItems/IPServices
          Provides: Super Server, Config Server
          Uses: mDNSResponder, Portmap
        Metadata:
          Description: Metadata Server
          Location: /System/Library/StartupItems/Metadata
          Provides: Metadata Server
          Requires: Core Services, Disks
        NetworkTime:
          Description: network time synchronization
          Location: /System/Library/StartupItems/NetworkTime
          Provides: Network Time
        NFS:
          Description: network file system
          Location: /System/Library/StartupItems/NFS
          Provides: NFS
          Uses: Disks
        NIS:
          Description: Network Information Service
          Location: /System/Library/StartupItems/NIS
          Provides: NIS
        PrintingServices:
          Description: Printing Services
          Location: /System/Library/StartupItems/PrintingServices
          Provides: PrintingServices
          Requires: Resolver
          Uses: Network Time
          Order Preference: Late
        RemoteDesktopAgent:
          Description: Remote Desktop
          Location: /System/Library/StartupItems/RemoteDesktopAgent
          Provides: Remote Desktop
          Requires: Disks, Resolver
          Messages:
              Start: Starting Remote Desktop Agent
              Stop: Stopping Remote Desktop Agent
          Order Preference: Last
        SNMP:
          Description: SNMP server
          Location: /System/Library/StartupItems/SNMP
          Provides: SNMP
          Requires: Resolver
          Messages:
              Start: Starting SNMP service
              Stop: Stopping SNMP service
          Order Preference: None
        AdobeVersionCueCS2:
          Description: Adobe Version Cue CS2
          Location: /Library/StartupItems/AdobeVersionCueCS2
          Provides: AdobeVersionCueCS2
          Requires: Disks
          Uses: mDNSResponder
          Messages:
              Start: Starting Adobe Version Cue CS2
              Stop: Stopping Adobe Version Cue CS2
        FTDIReEnumerate:
          Description: FTDI ReEnumerate Device
          Location: /Library/StartupItems/FTDIReEnumerate
          Provides: FTDIReEnumerate
          Messages:
              Start: Starting FTDI ReEnumerate
              Stop: Stopping FTDI ReEnumerate
          Order Preference: None
        ProTec6b:
          Description: Nalpeiron Copy Protection 6b
          Location: /Library/StartupItems/ProTec6b
          Provides: Nalpeiron Copy Protection 6b
          Messages:
              Start: Starting Nalpeiron Daemon 6b
              Stop: Stopping Nalpeiron Daemon 6b
          Order Preference: Early
        RetroRun:
          Description: Retrospect Startup Helper
          Location: /Library/StartupItems/RetroRun
          Provides: Retrospect Startup Services
          Messages:
              Start: Starting Retrospect Startup Helper
              Stop: Stopping Retrospect Startup Helper
          Order Preference: Last

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