HT4095 I recently purchased 2 movies ( the crooks and White House down) but was unable to watch them.  Every time I tried it said not loading.  So I would like to know how I get reimbursed for these from iTunes?

I recently purchased 2 movies and was unable to view them.  It kept saying unable to load movie when it had clearly downloaded. How do I get reimbursed for these 2 movies as I was unable to watch them and am pretty fed up with iTunes right now?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the films from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your computer's iTunes
If you aren't in a country where you can re-download films or if they re-download with the same problem then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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