HT4095 I've rented an SD movie from iTunes but cannot download it. Message reads "download error" followed by a small window with message "movie cannot be downloaded at this time. I have been billed by iTunes. What next?
I've rented an SD movie from iTunes but cannot download it as I normally do to my iPad 2. Message reads "download error" followed by a small window with message "movie cannot be downloaded at this time". I have been billed by iTunes. What next?
Hi, Kenny.
Thank you for visiting Apple Support Communities.
There are a couple things that I would recommend trying. Try closing all open applications and power cycle the device. Next, go through the section labeled Troubleshoot issues on an iPhone, iPad, or iPod touch in the second article below. If the issue persists, try completely signing out of the iTunes Store on the iOS device and sign back in. Be sure to test downloading an application after each step.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Cheers,
Jason H.
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My ipad is disabled because of too many itemps and I tryed connecting to iTunes but it said nothing on the Apple Support page said it would. What do I do???
The answer is in the article. Finish reading the second part:
If you see one of following alerts, you need to erase the device:
"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"
If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
Alternatively, place the device in recovery mode and restore it to erase the device:
Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
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I cannot Buy any products from my iPhoto 09. Every time I try to submit something, I get an error message - A connection could not be established at this time. There is nothing wrong at all with our internet connection, and I have been through all the suggestions on the Apple help page, and spent 2 hours on the phone this morning getting passed round various call centres. They claimed they had not heard of this problem before. I successfully purchased a calendar in Dec with no problems at all - so I just don't understand!
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then boot into safe mode and try again
LN -
Hey guys, I am newbie here ;(.. I have a question regarding my new apple id. at this moment i've still have all the applications that i've been purchased by using my old apple id.
In case there are an update for the applications in my iphone, " Can i use my new apple id to update all the application that i've been purchased with my old apple id ". If its not possible to do, are there any suggestion for me to updates all the applications by using my new apple id ?
Many thanks ;)Apps must be updated using the Apple ID used to originally download them to the device.
If you cannot or will not use the old Apple ID, then you can delete the app, and then download it again using the current Apple ID. Be aware that any paid apps will have to be purchased again. -
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If your Laptop is using windows... Try this...
Temporarily disable your firewall and antivirus software and try again...
See here for Connection Issues
http://support.apple.com/kb/TS1379
From Here
http://www.apple.com/support/itunes/troubleshooting/ -
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Hey George,
This is the information from Apple that addresses iCloud restore times:
The restore process is taking a long time to finish.
The amount of time needed by the restore process depends on your geographical location and the speed of your Internet connection. Even with a fast Internet connection, the restore process may need 1 to 4 hours per gigabyte to complete.
If you're traveling between countries, the restore process may require more time than usual. iCloud is tuned to provide the best service when you're in the geographical location from which you most frequently connect to the Internet. When restoring from an iCloud backup, iCloud is tuned to provide the best service in the geographical region you were in when you created the backup.
from: iCloud: Troubleshooting restoring an iCloud backup
http://support.apple.com/kb/ts4036
Cheers,
Delgadoh -
help me
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions
5. For online assistance use Apple - Support - Express Lane -
I have been billed for something from iTunes
I have been billed for music from itunes that I did not order. What doI do?
Contact iTunes Customer Service
Apple Support iTunes Store Contact Us -
I have been billed in excess of $200 for apps from the company 'Gameloft'. I authorized the purchase of a 99 cent game for my son (Six Guns) and it just escalated from there. The purchases continued on through the night, even though no one was on-line. Thankfully I caught the charges in my morning email. I have tried unsuccessfully to contact Gameloft for the last hour. They literally provide no direct support information on their website for this kind of issue.
Likely I will only be able to resolve this with my credit card company as we will fight it when the charges are posted. What an unbelieveably slimy experience this is so far. Anybody have any insight out there?
Thanks,
Another Frustrated ParentChargebacks dont' disable your account permanently... you can always contact iTS and after verification it will be re-enabled.
I guess, if you don't get back to iTS then yes, it could sit permanently in that state.. -
I can't transfer a rented movie from my iMac to my iPad. It get the following error message- the rental could not be transferred to the iPad because it has already been transferred to another computer or device. I have not transferred it to anywhere device.
Is the computer connected to the the internet?
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I have been billed twice for a movie
Can't find anywhere to have a transaction reversed.
As I was downloading a movie, there was an issue and it was not completed. I downloaded it again and I have now been billed twice. What now?How to report an issue with Your iTunes Store purchase
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Not very user friendly! Where is the place to report a problem!? I have been billed for an in-app purchase but not had the goods - I received an error message telling my I hadn't been charged at the time and now it is on my bill! What can I do?
You can try contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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HT204088 I have been billed twice for the purchase of the same audiobook. what is my remedy?
I have been billed twice for the purchase of the same audiobook. What is my remedy?
Contact iTunes Stores support: http://www.apple.com/support/itunes/contact/
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I have been charged by iTunes through my credit card but I didn't buy any application, how can i know iTunes charge me for?
You can check the purchase history on your account via the Store > View Account menu option on your computer's iTunes, though I'm not sure if that shows auto-renewing subscriptions. Have you added or changed your credit card details on your account (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) ? If you haven't changed your card details or can't find or don't recognise what the charge is for then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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When one or more family members who have been sharing one iTunes account wants to create their own iTunes account can they each upload the music/apps from the shared iTunes on their devices to the new iTunes account?
Yes. I would clarify your statement about the "shared" iTunes Library though. If you want each iOS device to have its own music library, you should create separate user accounts for them. Read:
iTunes: How to share music between different accounts on a single computer
How to use multiple iPods, iPads, or iPhones with one computer
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