HT4097 I trie these steps but it only shows the silver apple and it won't go to the home screen.

It won't even open iTunes when I connect it.

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here.

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I am having a minor problem to my iphone. It crashed and when i tried to restore it, its only showing the home screen without any icons whatsoever. How can i fix this issue?

my iphone crashed and isn't showing any icons or apps. Its only showing the home screen. How can I fix or resolve it.

Restore your iphone
If you can't update or restore your iPhone, iPad, or iPod touch

TS3367 I already try these steps but I still got the problem I can't make a video call at all or receive .

I already try these steps but I still got the problem I can't make a video call at all or receive .

Here som other steps you can try;
Make sure that you have an internet connection
Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part.
Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Try turning FaceTime off and on again using the following (iOS: Settings > Phone OR FaceTime for Mac: FaceTime > Preferences)
Make sure that FaceTime is enabled (Settings > FaceTime.)
Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions.)
Tap Settings > General > Date & Time to check date and time are set correctly.
Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number; iPad 2, iPod touch, or FaceTime for Mac user: Use the email address

HT1933 I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too!

I follow these steps but it redirects to me to itunes and says "Your request produced an error [newNullResponse] please help an expensive app was purchased and wasnt supposed too! I really need help asap

Use this Link to Contact iTunes Customer Service and request assistance...
Apple Support iTunes Store Contact Us

I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?

How do I get Acrobat XI pro on a Mac to work fully, and not just act like Acrobat Reader. i just paid and downloaded it, entered new serial number when requested, but when I open a .pdf I have no pro features showing (such as editing tools, convert to powerpoint, etc). I use XI pro on a windows PC and have no problem there.

Perfect answer. And I feel a bit dumb (should have worked it out, but still finding my way round the Mac). Many thansk for the help.
From: Test Screen Name <[email protected]>
To: John Spencer <[email protected]>
Sent: Saturday, 1 November 2014, 20:20
Subject: I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
I installed Acrobat XI pro on a Mac but it only shows the features of acrobat reader - how do I activate the pro features?
created by Test Screen Name in Acrobat Installation & Update Issues - View the full discussionYou probably still have Adobe Reader on the system. Be sure to run Acrobat instead. Use Launch Pad. Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6889718#6889718 Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link. Start a new discussion in Acrobat Installation & Update Issues by email or at Adobe Community For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

Hi! I just update my apple tv 2nd gen to the new solfware but it only show the itunes icon on the tv and after shows nothing on the tv screen. What i can do to fix that?

Hi! I just update my apple tv 2nd gen to the new solfware but it only show the itunes icon on the tv and after shows nothing on the tv screen. What i can do to fix that?

Welcome to the Apple Community.
If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:
Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)
Connect the micro USB cable to the Apple TV and to your computer.
Reconnect the power cable (only for Apple TV 3)
Open iTunes.
Select your Apple TV in the Devices list, and then click Restore.
(You may already have a micro USB cable if you have a camera or other digital device)

I have two kinds of songs. one kind is buying from itune store, and the other kind is burning from CD. i got a new 5s, but it only shows the songs that i buy in itune but not the one that from the cds

i have two kinds of songs. one kind is buying from itune store, and the other kind is burning from CD. i got a new 5s, but it only shows the songs that i buy in itune but not the one that from the cds

Are the ones from the CD's on iTunes? You may just have to sync them over to the phone.

I don't know what's wrong with my 3GS. It only shows the black screen with white apple. Turning it on then off doesn't help.

I don't know what's wrong with my 3GS. It only shows the black screen with white apple. Home button and turning the phone off then on doesn't seem to do anything.

Thanks Lucas,
I've tried doing that with no results. Same screen keeps showing. Maybe it'd be more helpful if I told you a bit more info. My phone was randomly playing music, and the voice control would also suddenly start without me touching the phone. Then I let the battery die and started to recharge when on the screen it indicated to plug into my computer/iTunes, I tried to restore but was getting an error message (can't remember what it said now). Battery died and now my current issue of the black screen with white apple. I'd love to be able to restore my phone but now its not showing as a device on my iTunes. HELP! Any other suggestions?

My Iphone isnt working and its not showing the home screen after trying yesterday to download OS5, please help me

hi
yesterday i tryed to sownload the new software OS5 for my iPhone and after waiting the proccess to end, suddenly a message appeares saying the iphone wont restore!
after that the iphone stop working at all and not showing the home screen to me !
just it works by showiin the apple logo then a loading process that works for ever till the barrerry ends.
so please help meand can i fix it here or i have to go to a maintinace shop
thank you

Connect the charger and let it charge for at least 30 minutes before you try to turn it on. Then let it charge untill full. The iPhone (or iPad) need at least a little charge before you can turn it on.

Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though. I've reset the Apple TV and the modem. No change. help?

Since yesterday my Apple TV will not load the movies or tv at all. I select it from the home screen, it goes black, tries to load then goes back to the home screen. YouTube and Netflix works though. I've reset the Apple TV and the modem. No change. Any ideas what the problem is?

Apple TV: Unable to access Movies, TV Shows, or other iTunes features after updating
http://support.apple.com/kb/TS4526

HT4623 My Ipad turns on but it only shows the apple it wont open de window

My Ipad turns on but it wont shoe the window it only shows the apple and stays there

Peluso123-
One thing you can try is to reset (reboot) your iPad. Hold both the Home and Sleep buttons for several seconds until the Apple logo appears. If the logo is already there, keep holding for at least 20 seconds. Ignore the "Slide to power off" arrow if it appears. If you are successful, the iPad will restart after a couple of minutes. Resetting this way will not hurt anything, and sometimes clears up mysterious problems.
If that does not work or help, see if this article helps: <iOS: Unable to Update or Restore>.
Fred

I was attempting to upgrade and now my iPhone 3GS will only show the iTunes screen and I can't use it.

I used the methods listed on the forum to upgrade my iPhone 3GS 5.0.1 to 5.1 and it appeared to be downloading through itunes but I got an error message when it was done downloading and attempting to upgrade. Now the iphone won't even let me use it. It only has the iTunes screen on it and doesn't do anything else. Help!!!!

If your iPhone had been in use before, it sopunds like it has reset itself.
If not, that you must connect it to your computer with the USB cable and set it up with iTunes.
Allan

My iPhone 4 isn't turning on, only showing the black screen with the apple logo...HELP!!!

My iphone 4 was working fine, I went to check the time & it was off & wouldn't trun back on. I've tried restarting it, then tried to restore it and neither are working. I'm getting an error message from iTunes saying "The iphoned could not be restored. An unknown erroe has occured (21). " I am on a PC and my itunes is up to date. This has never happended before & I wasn't using an app or really even my phone when this happened. If there are any other solutions please let me know. I'm not going to be able to get to a service person for a couple of days. Any help would be useful.

put the iphone into recovery mode by
1. Hold the power button until Iphone shows logo then hold down home button make sure iphone is connected to the computer.
2. The computer will do the rest if it doesn't connect to the computer then these steps are useless but u can still try

I have my macbook pro connected to my lg tv and cant get it to play netflix it only shows the galaxy screen???

My macbook pro is connected to my Lg tv by hdmi chord. The tv shows the screen that has the galaxy on it but i cant get it to switch to netflix??? Help

Hi shesmart2,
So it sounds as if you are not getting video from your MacBook Pro to your external TV display via the HDMI cable. I would suggest looking at this article to start with -
Mac computers: Frequently asked questions about using HDMI
http://support.apple.com/kb/HT4214
You may also wish to troubleshoot using the steps in this article -
Apple computers: Troubleshooting issues with video on internal or external displays
http://support.apple.com/kb/HT1573
Thanks for using Apple Support Communities.
Best,
Brett L

Update to 5.1 problems-unresponsive and only shows the sync screen.

I tried updating my iTouch to 5.1 today. As it tried installing, iTunes said that there was a problem installing the update to my iTouch. Now it shows the picture containing a USB cable that points to iTunes (basically the syncing picture). However, that is all it will show. I have tried restarting and resetting! I have tried syncing as well! Yet my iTouch shows the same picture and iTunes wont read my iTouch.

I would love if it does happen like that. However, from what I am reading, it seems that my iPod Touch has gone into recovery mode and may be completely bricked. Hoping something happens as I sleep tonight or I will be calling Apple tomorrow trying to get this solved.

HT4097 I trie these steps but it only shows the silver apple and it won't go to the home screen.

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