HT4098 I did not know I had auto renew on and now I want a refund from Itunes
How do I get a refund for a an app tha was mistakenly on auto renew?
You can try contacting iTunes support via this page and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
mcgahagan wrote:
I had some charges that showed up on my itunes account that we did not authorize. I disputed the charges and now my Apple ID has been deactivated. How can I reset it?
Since you disputed the charges with your credit card company, the CC company reversed the charges and Apple (correctly) locked the AppleID.
You will need to contact Apple -> http://www.apple.com/support/appleid/contact/
and explain what happened. -
I did not install icloud when setup my ipad and now I cannot install icloud on ipad 3 with ios 8.1. Everything in Settings is complete and correct. I can log in from my PC with no trouble. If I go to icloud.com on Safari on the ipad, it takes me to a instruction page which only says to complete icloud in Settings.
That's happening because icloud.com is not designed to be viewed from the mobile version of Safari on your iPad, only from your computer browser.* You can still access it on your iPad if you're running iOS 8 by going to icloud.com, then tapping on the address bar where the url is displayed, tap the center of the screen and drag down, then tap "Request Desktop Site" under the address bar at the top. This will load the full desktop version of icloud.com. You'll find, however, that not all of the the features will respond to the touch screen.
* That's because all of your iCloud data is already on your iPad and can be accessed from within the apps that you are syncing with iCloud (contacts, calendars, notes, reminders, etc.) If you need to use Find My iPhone (iPad), you can download the free Find My iPhone app to do so. -
Sync issues with playlists. Not syncing playlists, and now my playlist have disappeared from iTunes. I am Using iTunes 11.1.3 and iOS 7.0.4
Hello surig84,
Thank you for providing the details of the issue you are experiencing when syncing your iPad. I recommend reviewing the following article specifically the section titled "Authorize using the correct account name."
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
http://support.apple.com/kb/ts1389
Thank you for using Apple Support Communities.
Best,
Sheila M. -
I have had 4 mac computers and after years of downloading songs from itunes, I keep recieving a message that I need to set up an account. when I try to make a new account, i get an error that says i already have an account.
Have you tried checking the Store drop-down menu in the iTunes interface to see if you are signed in the existing account?
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A few months ago i installed a trial version of aperture. I never renewed it and now I want to buy it but it doesn't work.
The system always ask for the trial Serial Number and i don't know it anymore.
How can I get it so that I can buy Aperture definitly and use it.
Thanks for helping me
PaulWelcome to Apple Communities
You can buy Aperture in the Mac App Store without key and cheaper than in discs -
Ok I had an Iphone 3 and now I want to sinc it to my new Iphone 5, how do I do that?
Ok I had an Iphone 3 and now I want to sinc it to my new Iphone 5, how do I do that?
if that's ps cs6, Order product | Platform, language swap
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My 10 year old daughter downloaded a free game on her i Pod touch. When playing the game she did not know she was ordering apps
is there a way to have my cc and her grandma cc refunded these charges. I thought my acct was set up to not keep our CC # on file.
Please help.There are no refunds.
You can set restirctions so that it does not allow in app purchases.
You can try asking itunes support for an exception and see how it goes.
Click "Support" at the top of this page, then click the link under "Contact Us" -
I purchased my new Mac Book Pro 13 inch last Fall 2011. I started using the book in March 2012. I am new users of the Mac book and apple world. How do I obtain $100 ITune credit I was sent with my mac book. It does not show up with the purchase. I did not know exactly what it was and what to do with it. Now I am getting ready to buy some applications using Itunes I could use the credit.
Try going to the APPLE in the upper left of the screen and click on it , you will get a drop down with several choices , click on about this mac and you will get a pop up with description of your Mac system , click on the more info tab and you will see a complete listing of you system.
To redeem your ITunes card
open ITunes and click on ITunes Store,if you do not have an apple id yo will need to create one, look for a tab that says redeem and click on it you will be prompted to enter the code on the back of the card , follow instructions and you should be good to go. -
HT4098 Charged for a subscription I did not have as an auto renewal
Hi I was charged for a subscription to the Sunday times paper however within my manage subscriptions the auto renewal is not selected how can I be reimbursed for this and how can I make sure this does not happen again. thank you
See here...
iTunes Store: Purchasing and managing auto-renewing subscriptions
1) Contact the Provider
If necessary...
2) Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have ipod touch 4(8gb),iTunes said to update and restore(didn't know it had to be turned off),followed the steps and iTunes said it cant restore and error 2009.now ipod only shows connect to iTunes and wont do anything else,not even power off,please help.
Try the troubleshooting for that error code on this page : Resolve iOS update and restore errors.
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I had to install a new operating system and now my music is gone from iTunes
My MacBook Pro crashed the other day and I had to reinstall Yosemite. Now when I go to iTunes library most of my music is missing. I have a lot of it on my iPhone but it won't transfer back to my computer. How do I retrieve thousands of songs?
Use your Time Machine backup if you have one.
Your can also recover your iTunes Store Purchases from the iTunes Store in the "Purchased" Tab on the right.
You can't get your music from the iPhone to the Mac, unless you use 3rd party software. -
I received a dozen pictures in a few emails and I saved them all into one file in pages. I just copied and pasted. I do not have the originals any longer. Iphoto will not permit me to import the pictures as it does not recognize a .pages file, nor can I simply click and drag from the pages document to iphoto nor from pages to the desktop to iphoto. How can I save each picture I guess back into a jpeg and then import them into iphoto or have i lost them to a pages document forever? This is urgent as I need the pictures made into a book on iphoto for work by Friday!!! Please advise! Thank you.
Greetings,
Locate the Pages document wherever it's located on your computer and click once on it to highlight it.
Go to File > Duplicate to make a backup copy of the file.
Click once again on the file to highlight it.
Go to File > Get Info
In the "Name & Extension" category remove the ".pages" extension and put in ".zip".
Close the info window and double-click the now renamed pages file (zip file now).It will decompress into a folder which contains all the base components including all the images you added. These can be dragged onto the iPhoto icon to import them.
Hope that helps. -
I have tried to install lightning 12 times...each time restarting Thunderbird. Nothing happens.
I am using 24.6.0Application Basics
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I need a refund for a movie that will not download....how do I get my $$ back from apple?
Apple - Support - iTunes Store - Contact Us
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