HT4113 how do I reset my passcode my daughter can't remember her old one after she lost her ipod for 2 weeks?

How can I change my daugters pass code she is 7 and lost her ipod touch for 2 weeks and cannot remember her passcode

Connect to iTunes on the computer you usually Sync with and “ Restore “...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...

Similar Messages

  • TS1424 hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    hi all how do you reset your security questions. i can not remember the answers. how do you reset them? i cant buy anything because it keeps coming up

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support or Apple to get them reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • How do I reset my passcode? I don't remember it.

    I dont remember my passcode to unlock my ipod. How should i reset it?

    Connect the iPod to your computer and restore via iTunes. Place the iPod in recovery mode if necessary. For recovery mode see:
    iPhone and iPod touch: Unable to update or restore

  • How do I reset security questions?  I can not remember them.  I tried everything

    How do you reset security questions.  I have tried everything.

    From http://support.apple.com/kb/HT5665 :
    If you have three security questions and a rescue email address
    sign in to My Apple ID and select the Password and Security tab to send an email to your rescue email address to reset your security questions and answers (the steps half-way down that page should give you a reset link)
    If you have one security question and you know your Apple ID passwordsign in to My Apple ID and select the Password and Security tab to reset your security question.
    If you have one security question, but don't remember your Apple ID passwordcontact Apple Support for assistance. Learn more about creating a temporary support PIN to help Apple confirm your identity when you contact Apple Support.
    If you can’t reset them via the above instructions (you won't be able to add a rescue email address until you can answer your questions) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312

  • I am trying to reset my security answers, but I cannot remember my old ones. What do I do?

    How do I reset my security questions, if I do not know the old answers?

    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Forgotten security questions - https://discussions.apple.com/message/18402551  and https://discussions.apple.com/message/18625296
    More involved forgotten question issues - https://discussions.apple.com/thread/3961813
    Kappy 09/2012 post about security questions - https://discussions.apple.com/message/19569468
    John Galt's tips (09&11/2012) - https://discussions.apple.com/message/19809294 and https://discussions.apple.com/message/20229239
    If none of the above work, contact iTunes Support at http://www.apple.com/support/itunes/contact/ and follow the instructions to report the issue to the iTunes Store.

  • How do I reset a passcode that I don't remember?

    I have an iPad that, mysteriously, had a passcode applied to it.  I do not know the passcode and I could not reset it to factory defaults.

    How can I unlock my iPad if I forgot the passcode?
    http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
    iOS: Device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    How can I unlock my iPad if I forgot the passcode?
    http://tinyurl.com/7ndy8tb
    How to Reset a Forgotten Password for an iOS Device
    http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
    Using iPhone/iPad Recovery Mode
    http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
    Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
    ~~~~~~~~~~~~~
    ‘iPad is disabled’ fix without resetting using iTunes
    Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
    I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
    Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
    1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
    2. Open iTunes with the iPad disconnected.
    3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
    4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
    5. Click ‘Setup as new iPad’ and then click restore.
    6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
    7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
    8. The first stage in the restore process unlocks the iPad, you are basically just cancelling out the restore process as soon as it reactivates the iPad.
    If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
    ~~~~~~~~~~~~~
    Try it and good luck. You have nothing more to lose if it doesn't work for you.
    However, iOS 7 has more security.
    iCloud: Find My iPhone Activation Lock in iOS 7
    http://support.apple.com/kb/HT5818
     Cheers, Tom

  • HT1212 I have a new iPhone 5c, I have an old iTunes acct. had to reset my password because I can't remember my old password? I guess I tried too many times and now it says it is disabled. How do I fix this?

    I have a new IPhone 5c, and an old iTunes acct. I changed my password because I forgot it. I guess I tried it too many times and now my apple iTunes is disabled. How do I fix that?

    You might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
    You might then need to log out of your account on your phone by tapping on your id in Settings > iTunes & App Store and then log back in so as to 'refresh' the account on it.
    If that doesn't fix it then you might need to contact iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
    (For info you've posted in the Using iPad forum.)

  • How do I reset recovery email if I can't remember the answers to my questions?

    I set up my iTunes account in 2000.  Since then, I've moved twice and no longer have any email that I might have used as a recovery email.  I can't figure out what the answers to my security questions are, due to having CRS half the time.  In the meantime, I have purchased hundreds of dollars worth of apps, music, and videos from the itunes store, but I can't purchase anything on my new iphone or my ipad due to the recovery email / security question issue.  HELP...

    Hi sirena,
    If you set up a Rescue email address:
    Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)
    Reset your password
    You can change or reset the password for your Apple ID account by providing some information.
    Select your authentication method.
    Email authentication: To access your information, we will send an email to the rescue email address on file for you.
      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.
    If you did not set up a Rescue email address:
    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.
       Then select 'iTunes Store', and on the next screen select 'Account Management'
       Next choose 'iTunes Store Account Security' and fill in that you'd like your security    
       questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)
    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....
    Hope this helps!
    Cheers,
    GB

  • How do i reset mac password if i do not have the old one?

    we have a 2 year old mac book air.  recently updated to the latest software and want to use the admin account and the keychain.  we do not have the old password, so cannot set a new one to begin using these functions.  any suggestions?

    Mac OS X: Changing or resetting an account password - http://support.apple.com/kb/HT1274 - resetting password on regular and administrator accounts if you have the installer disc (OSX 10.1-10.6.8) or AppleID (OSX 10.7-10.8)

  • Upgraded to ios 5, now my voice mail is asking for a password or code to unlock to get voice mail. Didn't have a passcode before upgrade, so how do I reset the passcode?

    upgraded to ios 5, now my voice mail is asking for a password or code to unlock to get voice mail. Didn't have a passcode before upgrade, so how do I reset the passcode?

    So now I went back to the screen that orginally asked me for my Apple ID and passort, and instead of entering my Apple ID i entered the email address associated with it and the new password.  It now tells me "You can't sign in because your account was disabled for security reasons.  To enable your account, reset your passwort at iforgot.apple.com"
    I have now changed my password twice and it still doesn't work.
    Until I get this resolved my tablet is useless.

  • HT4113 I cannot restore my iPhone since my passcode is locked.  How do I reset my passcode?

    My passcode is locked because I forgot my passcode.  I tried to restore backup on iTunes, but it says my passcode is locked and unable to backup phone.  How do I reset my passcode??

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

  • HT1438 how do i reset my passcode for my iphone

    how do i reset my passcode for my iphone

    Hello kenburrell
    Go to Settings > General > Passcode Lock, it will ask for your current Passcode. Then you will see an option to change the Passcode. If you forgot your Passcode, the only option would be to restore your iPhone and then put the back up back on. When you restore, as long as the backup is not encrypted, it will not load the passcode back.
    iOS: Using passcodes
    http://support.apple.com/kb/HT4113
    iOS: Forgotten passcode or device disabled after entering wrong passcode
    http://support.apple.com/kb/ht1212
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • I have the ipod touch 5 ios 7. i reset my passcode but i dont remeber what it is. i dont have itunes on my computer and my home button doesn't work. how do i reset my passcode or ipod?

    i habe the ipod touch 5 ios 7. i reset my passcode but i dont remeber what it is. i dont have itunes on my computer and my home button doesnt work. how do i reset my passcode or ipod?

    If you can't remember your passcode, you'll have to restore it to remove the passcode, as explained here: http://support.apple.com/kb/HT1212.
    If you're running iOS 7 with Fid My iPod enabled, in order to restore it you'll have to force it into recovery mode as explained here: http://support.apple.com/kb/ht1808, or erased it using Find My iPhone on icloud.com if your home button isn't working (see http://help.apple.com/icloud/#/mmfc0ef36f).

  • HT201263 how do i reset a passcode that i forgot on an ipod touch

    How do I reset a passcode if I forgot the original passcode on an ipod touch

    http://support.apple.com/kb/ht1212 this link will help you put the device in recovery mode and then you can restore it

  • How do I reset my passcode if I forgot the original passcode

    I havent used my ipad in months and forgot the passcode to it and now my ipad is disabled, and I just really want to know how to reset my passcode so I can use it! Ive been on the phone with people and on this computer all night trying to figure it out but no one is any help

    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    Forgotten Restrictions Passcode Help
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    Also, see iTunes- Restoring iOS software.

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