HT4113 My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to tell me how to unlock it. Does anyone know how to?

My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to help me. Does anyone know how I can reset it?

Connect the iPod to the computer and restore via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.

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My pad is asking for a passcode and the one I thought it was is not working and it disables the ipad. Does anyone know how to fix this problem ? Thanks

Hi, I am looking for assistance on how to reset the passcode on my ipad. It is asking for a passcode & then I enter what I thought it was and it doesn't accept & disables the ipad for 15 mins. Any guidance would be greatly appreciated ast the call centre is currently closed. Thanks Peter

If You Are Locked Out, Have Forgotten Your Passcode, or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
4. What to Do If You've Forgotten Your iPhone's Passcode
5. How to Recover Forgotten iPhone Restrictions Passcode | The iPhone and iPad
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the
          Back Up option. If you have just backed up the device, it is not necessary
          to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore or have forgotten your restrictions passcode, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

When I logged on to itunes my daughters contacts uploaded to my iphone. We do not share the same itunes account. Does anyone know how to get rid of her contacts other then manually deleting them one by one?

When i logged onto my itunes account, my daughters contacts uploaded to my iphone. We do not share the same itunes account so i don't know how this happened. Does anyone know how to remove her contacts from my phone with out having to manually delete them one by one?

Apparently, you have set up the same iCloud account on both devices or you are syncing both devices under the same user ID on the same computer and have ended up syncing both of them with the same address book on the computer.

My daughter has forgotten the password to her ipod? What do i have to do to get it working again?

My daughter has forgotten the password to her ipod? What do i have to do to get it working again?

Connect the iPod to the computer she uses and restore the iPod via iTunes. Place the iPod in Recovery mode if necessary to allow the restore.

My daughter has forgotten the answers to her security questions and before we can download songs from iTunes its asking her to answer them..What do we do?

My daughter has forgotten the answers to her security questions..How do we re-set this as it won't allow her to buy songs if she doesn't answer the security questions

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

HT201210 My grandson has forgotten his passcode for his Ipod. I'm not sure what to do to get it to work.

My grandson has forgotten his passcode for his Ipod. How do we get it back to work?

iOS: Forgotten passcode or device disabled after entering wrong ...

HT1296 My daughter has an Ipod touch 3.1.3. I know it's old but she doesn't need it for much more than games and music. Does anyone know how or if I can update the Ipod 3.1.3 or is it too old? Thanks!

My daughter has an Ipod touch 3.1.3. I know it's old but she doesn't use it for anything except games and music. Does anyone know how or if I can update this device or is it just too old?
THanks!

A first generation iPod touch can't be updated past 3.1.3. If it's a newer model, update it from iTunes on a computer, and if possible, the one it normally syncs with.
(98699)

HT4314 does anyone know how to recover game center's drgonvale levels for my 6 year daughter.

does anyone know how to recover game center's drgonvale levels for my 6 year daughter?
maybe i' asking in the wrong place.
thanks for taking time anyway.

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
A
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
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Forgotten Restrictions Passcode Help
iPad,iPod,iPod Touch Recovery Mode
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
Also, see iTunes- Restoring iOS software.

I have a macbook air and i made a movie on my imovie. Now i want to burn it to a dvd using a flashdrive and burning it on another PC that has a burner. Does anyone know how i can do this? My macbook air HAS IDVD....

Now i want to burn it to a dvd using a flashdrive and burning it on another PC that has a burner. Does anyone know how i can do this? My macbook air HAS IDVD....

Here are dedicated discussion forums for iMovie and iDVD, where you might more likely find help.

HT5624 I have recently changed my screen lock on my I pad and have forgotten it , does anyone know how I can get into my I pad ?

I have recently changed my screen lock on my I pad and have forgotten it , does anyone know how I can get into my I pad ?

Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device
1. iOS- Forgotten passcode or device disabled after entering wrong passcode
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. Restoring iPod touch after forgotten passcode
4. What to Do If You've Forgotten Your iPhone's Passcode
5. iOS- Understanding passcodes
6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
Forgotten Restrictions Passcode Help
You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
Also, see iTunes- Restoring iOS software.

Something has gone wrong with my external hard drive after my macbook battery went off.. now i cannot paste or create new folder. Does anyone know how to fix this?

something has gone wrong with my external hard drive after my macbook battery went off.. now i cannot paste or create new folder. Does anyone know how to fix this?

Bus powered external drive?
Backups?
Does Disk Utility can see and repair the drive or not?
Also try here in future: MacBook Pro

Does anyone know how to unlock an IPAD, if you forgot th passcode

Does anyone know how to unlock an Ipad, if you have forgotten the passcode.

Follow the steps in http://support.apple.com/kb/HT1212 and you may need to it more than once.

My daughters friend changed her password on her ipod touch and doesn't remember what the password is... and when she guesses and its wrong, it disables the ipod. Does anyone know how to fix this??

My daughters friend changed her password on her ipod touch and can't remember the password and when she guesses and gets it wrong, it disables her ipod. Does anyone know how to fix this problem??

You'll need to connect it to the iTunes library you normally sync it with and restore it. If iTunes asks you for this passcode before it will let you proceed, connect the iPod to iTunes in recovery mode instead using the instructions in this Apple support document.
iOS: Unable to update or restore
B-rock

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it

I downloaded an upgrade to my adobe reader today, and ever since my search engine has switched to yahoo and wont change back to google. I have a macbook pro, help please? Does anyone know how I can change this back? I have tried through my settings but it doesnt work

Hi Timia,
If you are using Safari as a web browser :-
Open Safari, go to Safari menu > Preferences > General, and put Google as the homepage. Then, choose Google as your default search engine.
If you are using Google Chrome as the web browser :-
Open Google Chrome.
In the top right corner of the page, click the Chrome menu Chrome menu > Settings.
In the "Search" section, select Google from the drop-down menu.
Let me know if you still experience any issue.
Regards,
Aadesh

My macbook pro's screen display has suddenly gone into a strange colour setting where everything appears in a kind of infrared colour palette an I can;t seem to change it back. It's the same for all icon and websites, does anyone know how to restore?

My macbook pro's screen display has suddenly gone into a strange colour setting where everything appears in a kind of infrared colour palette an I can;t seem to change it back. It's the same for all icon and websites, does anyone know how to restore?

Wow! I think I had this same issue just last night.
I was cleaning my macbook pro retina on the outside. Then I opened it up and was wiping dust off the monitor and I can't pinpoint exactly when, but the colors changed suddenly. It looked super strange, it was like green halo's and it looked worse when looking at it at an angle. Of course I took no pictures!!! I was freaking out that my 2 grand laptop was busted and I somehow removed a protective film or something.
But I digress... The image looked very green and spacey, it was almost a neat effect. After about 5 minutes it started to look a little more digital though. There were straight lines of this halo effect on the edges and top. After about 10 minutes it turned into a predominate issue with the blacks on screen. I could open a web browser and it was unnoticable on a white background. After about 15 minutes, you could only barely see the green cloud effect if you looked at the monitor from an extreme angle. After about 20 minutes, it was completely back to normal, I almost feel paranoid like I see a halo or something strange. But I believe that might be all in my head now.
So yerp, lemme know what you guys figure out.

HT4113 My daughter has forgotten her passcode on her ipod. Apple wants to charge me $60 to tell me how to unlock it. Does anyone know how to?

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