HT4113 my  granddaughter's iPod is disabled

my grandaughters ipod is disabled.  Its not registered to my MAC but I've tried connecting it and pressing down the two side buttons and opening itunes. It just tells me
"iTunes could not connect to the iPod touch “alison’s iPod” because it is locked with a passcode. You must enter your passcode on the iPod touch before it can be used with iTunes."
which isn't very helpful, I know that.  She's ok to loose everything off her ipod and return to factory settings and I'm ok if we sync it to my MAC, she just wants her ipod back. Can anyone help please?

Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen                         
If recovery mode does not work try DFU mode.                        
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store        
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

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