HT4113 My screen in broken and I need to sync/backup my phone. Please help!!!
My iphone 5 screen went out on me (it is blacked out) and I need to sync/backup my phone before I get it serviced for a new screen. Unfortuantely, I am unable to sync my device to my itunes on my macbook, because it is asking me to enter my passcode to unlock my phone. The only problem is my screen doesn't work so I am unable to do so! I am able to call Siri on my phone, but even she is saying she cannot unlock my phone even if I verbally told her my password. I already have an apple appointment set up, but I didn't realize this question until I got home. I understand my itunes purchases are retrievable- it's my personal photos, notes, videos etc that I am trying to save. My cloud backup is already maxed out, but there is still more stuff on my phone to salvage. I would like to have my phone info backed up before they fix/restore my screen. I risk losing everything! (disclaimer: My previous laptop has been broken so I was unable to do a recent backup, hence my frustration). Please, if you can offer me any constructive advice on how to sync my disabled screen and passcode-locked phone, that would be greatly appreciated!
I am connected to a Mac with OS 10.4. Thank you!
Similar Messages
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PLEASE HELP! My screen is broken and I need to sync!
My screen broke, everything else is working fine, and I want to sync the broken phone with the computer one last time. I need the phone numbers. I have a Palm 755P from Verizon.
I have the plug that is the USB end connected to my computer, and the prong thing that attaches to the bottom of the device with a "sync bottom" on it. My touch screen is broken and is many shades of vibrant color
Is there a way to perform sync or navigate through menus without using the screen? Please help!I am connected to a Mac with OS 10.4. Thank you!
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my touch screen is broken and i need to back my files up but it wont let me connect to itunes because i have a passcode on my phone which i cant enter because my screen is broke
Bummer. Hope you've been backing up to iCloud so you can restore your information after you get the phone replaced.
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my iphone screen is broken and i need to access it through itunes but my phone is locked. it cannot be unlocked on the screen but is there any way i can do it on itunes so i can access it?
Depends, if you've synced with this iTunes, while that passcode was enabled, you won't be prompted to enter the passcode when connecting your phone. If you have not synced, while that passcode was enabled, you will. So, if you fall in the later, there is no way to do what you want.
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I try to make update for my iphone and start showing itunes need to be connected and never start and i connect my phone on itunes but it say need to be format for phone .please help me .
Hello Huss87bash,
This screen indicates that the device is in recovery mode, and must be restored in iTunes before it can be used again.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Once the device has been restored, you should be able to restore your device from a backup to replace all of your content and settings.
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Cheers,
Allen -
HT1692 my iPhone4 screen is broken and i need my contacts list ?
MY IPHONE4 SCREEN IS BROKEN I NEED RECOVER MY CONTACTS A.S.A.P
Open the contacts app on your computer or go to iCloud.com
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im locked out of itunes because i need to put my passcode in but my display screen is broken. i dont know how to fix it because im tying to back up my old iphone but i cant without putting in my passcode.
If you have synced the device on a computer in the past, you can back it up without the passcode. If you have not synced/backed up the device before, then you are out of luck. No way to back it up or sync it without the passcode.
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please, help me , how to know if my ipod is unloked or not , I live in Brazil and I can't sync my ipod with the itunes thanks.
What do you mean, "is it unlocked"? If your iPod has a screen lock set, it will be obvious from the iPod's screen. For issues with the iPod not appearing in iTunes, start which these troubleshooting steps:
http://support.apple.com/kb/TS1538
Regards. -
Audio and Video out of sync during editing. PLEASE HELP
I am using a MacBook Pro. Specs are:
- OS X version 10.9.2
- 2.5GHz Intel Core i5 Processor
- 4GB 1600MHz DDR3 RAM
When I import a video into AfterEffects CC, the audio and video are out of sync. The audio and video files are the right size, length etc. but are way out of sync. By the end of a 2 minute video, it can be out by up to 5-6 seconds. This applies to videos imported from any device. iPhone, USB and even videos I've recorded directly from my computer. Most files I try and import are MP4 files, but I've found the same issues with all other video files. I've even tried importing them separetely as an audio file and then as a video file. Nothing seems to work. I am also experienceing the same issue with Premiere CC.
Please help. I am needing these programs to work for assessment items.
- AndrewWithout knowing the specs of your videos it is hard to say. I'm also running a Mac and am having no such issues.
My first thought is that you have something from a 3rd party installed that is causing conflicts. If all else fails try transcoding your mp4 files to a frame based codec using the Adobe Media Encoder. Pick one of the Apple production codecs or Jpeg compressed QuickTime.
Are you running a ram preview? Did you render your Premiere timeline? Are you new to AE? -
I have seen this problem has been asked about before. However not a single solution provided has worked for me. I have no restricted data or a battery app that's affected my syncing capabilities (or any program like that for that matter). I have tried the sync now button, I've hidden the synced tabs menu and dropped it back down, I've pulled down the synced tabs menu, I've started a new Firefox instance after completely shutting it down, as well as everything else that was suggested. I've used a search engine looking for a solution and have come up with nothing. I'm running Firefox on my laptop, Android phone, as well as my Android tablet. I'm using my laptop with opened tabs. The first time I synced Firefox it worked. Every time since then (I've tried like 100 times and that's not an exaggeration) it hasn't worked on either my phone or tablet. Could someone please help because I'm at my wits end and am considering going back to Chrome. For anyone who can help I sincerely thank you for your time and effort.
Two things that were not mentioned that might lead to
*Are you syncing active tabs on two devices?
*Is Auto-Sync selected on the mobile device in the Account Settings? -
My iPhone Screen is Broken and I Need to Access the Photos
So my iPhone screen is completely shattered and it does not respond to touchscreen. I tried unlocking it with the thumb reader, but it did not work. I have since gotten a new iPhone, but I would like to get my pictures off the old iPhone. Any help would be appreciated.
AreBear wrote:
So my iPhone screen is completely shattered and it does not respond to touchscreen. I tried unlocking it with the thumb reader, but it did not work. I have since gotten a new iPhone, but I would like to get my pictures off the old iPhone. Any help would be appreciated.
Simply restore from the latest backup you made to iCloud or iTunes, prior to the damage incident. You were backing up to iTunes regularly, or at least using iCloud to backup wireless & automatically... right?
If you cannot make a backup of the damaged device at this point, and you do not have a backup of the data on the device, then you cannot access the data on the device, and it is lost. What would you have done if instead of simply being damaged, it had been lost or stolen?
This is a harsh lesson. Now you know why it is recommended to backup regularly. Learn from your mistake, and don't repeat it.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support -
i want to know the cost of iphone 4s display in apple sevice centre(ORIGINAL)???
Apple does not sell parts. You cannot get a genuine Apple screen, unless it is one that was removed from a damaged or stolen device. If you want genuine, then go with the out of warranty replacement. If you are going to try and replace it yourself, then you get what you get. Take your chances.
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My Ipod screen got smashed so I cant enter my passcode and download all my data to a computer where itcan be kept safe plus all my muysic i doint want to lose that either and all the apps, anyway that i can log onto my ipod and sync it to a computer without being able to put in my passcode?
AreBear wrote:
So my iPhone screen is completely shattered and it does not respond to touchscreen. I tried unlocking it with the thumb reader, but it did not work. I have since gotten a new iPhone, but I would like to get my pictures off the old iPhone. Any help would be appreciated.
Simply restore from the latest backup you made to iCloud or iTunes, prior to the damage incident. You were backing up to iTunes regularly, or at least using iCloud to backup wireless & automatically... right?
If you cannot make a backup of the damaged device at this point, and you do not have a backup of the data on the device, then you cannot access the data on the device, and it is lost. What would you have done if instead of simply being damaged, it had been lost or stolen?
This is a harsh lesson. Now you know why it is recommended to backup regularly. Learn from your mistake, and don't repeat it.
Back up and restore your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support -
I downloaded all my photo's from pc to my 4S and i can't delete from my phone please help
Please Help me i am having trouble with deleting my photos I downloaded from my PC can any one help me it wasnt through i cloud please help me i am rubbish with technology ha
You delete photos synced to your phone from your computer using iTunes. Uncheck the photo folders you no longer want on your phone on the Photos tab of your iTunes sync settings, then sync your phone to remove them. (If you want all of them removed, uncheck "Sync Photos" on the Photos tab, then sync your phone.)
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I cant back up my iPhone, as it needs a password but my screen is broken and i cant put in a password, is there anyways around this situation
If your phone is locked because you entered passcode wrong too many times then you need to restore as new and data will be lost
http://support.apple.com/kb/ht1212
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