HT4137 Hi, I have encountered a problem while trying to update my iOS. I had plugged in my iPhone to the computer and got a a prompt message to download and update my iOS to 8.0.2, clicked yes and the phone has completely hunged up! Can someone help sort

My iPhone was running on the latest iOS 7.1.2 the latest just before the release of 8.0.2
The phone just went blank on me while the download anf update was running, I can now only see the iTunes emblem and a cable plug in on the screen as if the download is still running
I tried switchingoff and on and nothing happens, after it switches off, the same items come back to the screen

Thanks Chris for your advice. I have done the restoration from both the device and computer as a new device but it doesn't help. Even I have restored my device to the factory settings with standard apps in it without installing any other additional apps, the phone heats up & I have to recharge at least 3 times per day. This is abnormal to me.

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I am using Lightroom 5 and am hapy about it, but recently I hav encountered a problem when trying to edit an image in another program, i.e. Elements. I used the clone tool, saved the result and went back to Lightroom to open the image there. I did find a

I am using Lightroom 5 and am hapy about it, but recently I hav encountered a problem when trying to edit an image in another program, i.e. Elements. I used the clone tool, saved the result and went back to Lightroom to open the image there. I did find a second copy, but this is identic with the one I already had in Lightroom, and I can see noe result of the clone process.

At the moment I would say it is uncertain whether Acrobat is completely ignoring the change, or whether the changes you are making aren't affecting the ink density. I have a suggestion for a test you could make to see which is the case.
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"Setup encountered a problem while validating the state of Active Directory: Exchange organization-level objects have not been created, and setup cannot create them because the local computer is not in the same domain and site as the schema master. Run se

Team,
I am trying to Install Exchange on my Lab, getting below error
message.
The Schema Role is installed on Root Domain and trying to install
exchange on Child domain.
1 Root Domain - 1 Child domain. both are located on single site.
“Setup encountered a problem while validating
the state of Active Directory: Exchange organization-level objects have not been created, and setup cannot create them because the local computer is not in the same domain and site as the schema master. Run setup with the /prepareAD parameter and wait for
replication to complete.”
Followed below articles:
http://support.risualblogs.com/blog/2012/02/21/exchange-2010-sp2-upgrade-issue-exchange-organization-level-objects-have-not-been-created-and-setup-cannot-create-them-because-the-local-computer-is-not-in-the-same-domain-and-site-as-the-sche/
http://www.petenetlive.com/KB/Article/0000793.htm
transferred the schema roles to different server on root domain, still no luck.
can someone please help me.
regards
Srinivasa k
Srinivasa K

Hi Srinivasa,
I guess, you didn't completed the initial setup schemaprep and adprep before starting the installation. You can do it as follows:
1. Open command Prompt as administrator and browse to the root of installation cd and run Setup.exe /PrepareSchema /IAcceptExchangeServerLicenseTerms
After finishing this,
2. Setup.exe /PrepareAD /OrganizationName:"<organization name>" /IAcceptExchangeServerLicenseTerms
3. To prepare all domains within the forest run Setup.exe /PrepareAllDomains /IAcceptExchangeServerLicenseTerms. If you want to prepare a specific domain run Setup.exe /PrepareDomain:<FQDN of the domain you want to prepare> /IAcceptExchangeServerLicenseTerms
4. Once you complete all of the 3 steps, install the pre-requisities for Exchange 2013
5. Finally, run the setup program
Hope this will help you
Regards from Visit ExchangeOnline |
Visit WindowsAdmin

On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server". I don't have any problems with iCloud on my laptop / PC. It works fine... Does anyone know what the problem could be?

On my Mac Mini, I keep getting this error message: "iCloud encountered an error while trying to connect to the server". I don't have any problems with iCloud on my laptop / PC. It works fine... Does anyone know what the problem could be?

Your Mac must be on Lion (10.7) to run iCloud. Apple had to change the operating system to fully support it. Nevertheless, it is possible to get emails from iCloud without having Lion. Please tell me if this interests you.
Anyways, here is the link to buy Lion (30 dollars, totally worth the upgrade ): http://itunes.apple.com/be/app/os-x-lion/id444303913?mt=12
Franklin

Setup encountered a problem while validating the state of Active Directory: Could not find information about the local site

Have an existing ex2010 sp3 organization.
Could not run ex2013cu1 setup from my newly built 2012 server, getting the error in the subject line. I used the command line to run the AD preparation steps successfully from my 2012 DC/GC, then tried to run setup again from the new 2012 server and
still get the same error. The error itself in the log is pretty useless:
[05/07/2013 01:19:13.0137] [0] **********************************************
[05/07/2013 01:19:13.0137] [0] Starting Microsoft Exchange Server 2013 Cumulative Update 1 Setup
[05/07/2013 01:19:13.0137] [0] **********************************************
[05/07/2013 01:19:13.0152] [0] Local time zone: (UTC-08:00) Pacific Time (US & Canada).
[05/07/2013 01:19:13.0152] [0] Operating system version: Microsoft Windows NT 6.2.9200.0.
[05/07/2013 01:19:13.0152] [0] Setup version: 15.0.620.29.
[05/07/2013 01:19:13.0152] [0] Logged on user: DOMAIN\ADMINISTRATOR.
[05/07/2013 01:19:13.0168] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
[05/07/2013 01:19:13.0168] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
[05/07/2013 01:19:13.0215] [0] Command Line Parameter Name='sourcedir', Value='\\h1\f$\junk\installers\server\Exchange\2013cu1'.
[05/07/2013 01:19:13.0215] [0] Command Line Parameter Name='mode', Value='Install'.
[05/07/2013 01:19:13.0215] [0] RuntimeAssembly was started with the following command: '/sourcedir:\\SERVER\f$\junk\installers\server\Exchange\2013cu1 /mode:Install'.
[05/07/2013 01:19:13.0215] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
[05/07/2013 01:19:13.0793] [0] Finished loading screen CheckForUpdatesPage.
[05/07/2013 01:19:38.0762] [0] Finished loading screen UpdatesDownloadsPage.
[05/07/2013 01:19:40.0496] [0] Starting file's copying...
[05/07/2013 01:19:40.0496] [0] Setup copy files from '\\SERVER\f$\junk\installers\server\Exchange\2013cu1\Setup\ServerRoles\Common' to 'C:\Windows\Temp\ExchangeSetup'
[05/07/2013 01:19:40.0700] [0] Finished loading screen CopyFilesPage.
[05/07/2013 01:19:40.0840] [0] Disk space required: 1292445007 bytes.
[05/07/2013 01:19:40.0840] [0] Disk space available: 23767240704 bytes.
[05/07/2013 01:19:59.0762] [0] File's copying finished.
[05/07/2013 01:19:59.0965] [0] Finished loading screen InitializingSetupPage.
[05/07/2013 01:20:02.0934] [0] Setup is choosing the domain controller to use
[05/07/2013 01:20:09.0325] [0] Setup is choosing a local domain controller...
[05/07/2013 01:20:11.0794] [0] [ERROR] Setup encountered a problem while validating the state of Active Directory: Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency.
See the Exchange setup log for more information on this error.
[05/07/2013 01:20:11.0794] [0] [ERROR] Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency.
[05/07/2013 01:20:11.0809] [0] Setup will use the domain controller ''.
[05/07/2013 01:20:11.0809] [0] Setup will use the global catalog ''.
[05/07/2013 01:20:11.0825] [0] Exchange configuration container for the organization is 'CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local'.
[05/07/2013 01:20:11.0919] [0] Exchange organization container for the organization is 'CN=DOMAIN,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=domain,DC=local'.
[05/07/2013 01:20:11.0966] [0] Setup will search for an Exchange Server object for the local machine with name 'WEX1'.
[05/07/2013 01:20:12.0028] [0] No Exchange Server with identity 'WEX1' was found.
[05/07/2013 01:20:12.0044] [0] The following roles have been unpacked:
[05/07/2013 01:20:12.0044] [0] The following datacenter roles are unpacked:
[05/07/2013 01:20:12.0044] [0] The following roles are installed:
[05/07/2013 01:20:12.0059] [0] The local server does not have any Exchange files installed.
[05/07/2013 01:20:12.0075] [0] Server Name=WEX1
[05/07/2013 01:20:12.0137] [0] Setup will use the path '\\SERVER\f$\junk\installers\server\Exchange\2013cu1' for installing Exchange.
[05/07/2013 01:20:12.0137] [0] The installation mode is set to: 'Install'.
[05/07/2013 01:20:27.0591] [0] An Exchange organization with name 'DOMAIN' was found in this forest.
[05/07/2013 01:20:27.0591] [0] Active Directory Initialization status : 'False'.
[05/07/2013 01:20:27.0591] [0] Schema Update Required Status : 'False'.
[05/07/2013 01:20:27.0591] [0] Organization Configuration Update Required Status : 'False'.
[05/07/2013 01:20:27.0591] [0] Domain Configuration Update Required Status : 'False'.
[05/07/2013 01:20:27.0841] [0] Applying default role selection state
[05/07/2013 01:20:27.0872] [0] Setup is determining what organization-level operations to perform.
[05/07/2013 01:20:27.0872] [0] Because the value was specified, setup is setting the argument OrganizationName to the value DOMAIN.
[05/07/2013 01:20:27.0872] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
[05/07/2013 01:20:27.0888] [0] InstallModeDataHandler has 0 DataHandlers
[05/07/2013 01:20:27.0888] [0] RootDataHandler has 1 DataHandlers
[05/07/2013 01:20:27.0903] [0] Setup encountered a problem while validating the state of Active Directory: Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency. See
the Exchange setup log for more information on this error.
[05/07/2013 01:20:27.0935] [0] [ERROR] Setup encountered a problem while validating the state of Active Directory: Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency.
See the Exchange setup log for more information on this error.
[05/07/2013 01:21:04.0154] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
[05/07/2013 01:21:04.0154] [0] End of Setup
[05/07/2013 01:21:04.0154] [0] **********************************************

Hi,
The cause is clearly described in the log:
[05/07/2013 01:20:11.0794] [0] [ERROR] Setup encountered a problem while validating the state of Active Directory: Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency.
See the Exchange setup log for more information on this error.
[05/07/2013 01:20:11.0794] [0] [ERROR] Could not find information about the local site. This can be caused by incorrect configuration of subnets or sites or by replication latency.
I'd suggest you check NIC settings and AD configuration.
Hope it is helpful.
Fiona Liao
TechNet Community Support

HT1386 I've encountered a problem while synching my entire library. After synching I've noticed that only half of my library is playable on my iPhone. And a red circle with a Stop button appears next to the songs that didn't sync. Why is this happening?

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media in the itunes lib but not connected when the sync take part will fail in this manner
media in a not supported format on ios will fail to sync
http://www.apple.com/iphone-5s/specs/
Audio formats supported: AAC (8 to 320 Kbps), Protected AAC (from iTunes Store), HE-AAC, MP3 (8 to 320 Kbps), MP3 VBR, Audible (formats 2, 3, 4, Audible Enhanced Audio, AAX, and AAX+), Apple Lossless, AIFF, and WAV
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Im facing problem while trying to update my iphone 4 from version 4.3.1 to iOS 5. While processing the downloaded 774mb file, it comes with the statement that the network connection timed out. why???

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I am running WMP 11.0.5721.5280. I am running XP SP3 with every update that has come out. I have 4 GB RAM and my processor is a Pentium 4, 2.6GHz.
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When I click the "Web Help" button, I am taken to a MS website (http://windows.microsoft.com/en-us/windows7/c00d11b1) which tells me that I should go to the sound device website and make certain I have the latest driver. All of the advice which
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They'll help you over here.
Windows
XP forums on Microsoft Answers
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

HT204053 I have come across following error when accessing my icloud account " icloud encountered an error while trying to connect to the server" please help...

Please help with below error...
I have been trying to access my icloud account in laptop with windows 7 operating, but I couldn't able to log in to icloud which show following error " icloud encountered an error while trying to connect to the server".
I have icloud icloud control panel.
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My recommendation is to download Apple’s Safari version 5.1.7 for Windows to access iCloud.com. It consistently works for me!!!! To make things easier with Safari, I made iCloud.com its Homepage. I’m using it to access iCloud.com from all of my PCs.
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TS3988 I get a "Connection Error - iCloud encountered an error while trying to connect to the server" message; I have been getting this error message for months, on any device I try to login with.

I get a "Connection Error - iCloud encountered an error while trying to connect to the server" message; I have been getting this error message for months, on any device I try to login with.

Hi
I am sorry can't help you because I have same problem when login to icloude.com and try insert to Contacts!
Many times happen.
what is issues ?

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck and will post the output. Please can someone help me with what it all means.Thanks in advance

I have an early 2011 MacBook Pro which has been running slow for a while. After looking at responses to similar problems I have downloaded and run EtreCheck. Please can someone help me with what it all means.
Thanks in advance.
EtreCheck version: 1.9.15 (52)
Report generated 19 September 2014 08:07:14 GMT+8
Hardware Information: ?
MacBook Pro (13-inch, Early 2011) (Verified)
MacBook Pro - model: MacBookPro8,1
1 2.3 GHz Intel Core i5 CPU: 2 cores
4 GB RAM
Video Information: ?
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1280 x 800
System Software: ?
OS X 10.9.4 (13E28) - Uptime: 0 days 0:4:29
Disk Information: ?
Hitachi HTS545032B9A302 disk0 : (320.07 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 319.21 GB (147 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R   UJ-898
USB Information: ?
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information: ?
Apple Inc. thunderbolt_bus
Gatekeeper: ?
Mac App Store and identified developers
Kernel Extensions: ?
[not loaded] com.seagate.driver.PowSecDriverCore (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.4 - SDK 10.4) Support
[not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.4 - SDK 10.5) Support
[not loaded] com.seagate.driver.SeagateDriveIcons (5.2.4 - SDK 10.4) Support
[loaded] com.sophos.kext.sav (9.1.55 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.1.50 - SDK 10.8) Support
Launch Daemons: ?
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[running] com.trusteer.rooks.rooksd.plist Support
Launch Agents: ?
[loaded] com.divx.dms.agent.plist Support
[loaded] com.divx.update.agent.plist Support
[running] com.sophos.uiserver.plist Support
[running] com.trusteer.rapport.rapportd.plist Support
User Launch Agents: ?
[loaded] com.adobe.ARM.[...].plist Support
[running] com.amazon.music.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
User Login Items: ?
iTunesHelper
TomTomHOMERunner
AdobeResourceSynchronizer
Dropbox
Internet Plug-ins: ?
FlashPlayer-10.6: Version: 15.0.0.152 - SDK 10.6 Support
DivX Web Player: Version: 3.2.1.977 - SDK 10.6 Support
AdobePDFViewerNPAPI: Version: 11.0.09 - SDK 10.6 Support
AdobePDFViewer: Version: 11.0.09 - SDK 10.6 Support
Flash Player: Version: 15.0.0.152 - SDK 10.6 Support
EPPEX Plugin: Version: 10.0 Support
Default Browser: Version: 537 - SDK 10.9
OVSHelper: Version: 1.1 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.4.4 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0 - SDK 10.7
Safari Extensions: ?
Ultimate
Audio Plug-ins: ?
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins: ?
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
3rd Party Preference Panes: ?
Flash Player Support
Perian Support
Trusteer Endpoint Protection Support
Time Machine: ?
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 297.29 GB Disk used: 160.38 GB
Destinations:
Data [Network] (Last used)
Total size: 2 TB
Total number of backups: 99
Oldest backup: 2012-04-20 17:05:32 +0000
Last backup: 2014-09-18 23:49:25 +0000
Size of backup disk: Excellent
Backup size 2 TB > (Disk size 297.29 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU: ?
      6% InterCheck
      5% iCalExternalSync
      3% WindowServer
      2% CalendarAgent
      2% SystemUIServer
Top Processes by Memory: ?
152 MB SophosScanD
147 MB InterCheck
106 MB SophosAntiVirus
66 MB Dropbox
57 MB com.apple.iTunesLibraryService
Virtual Memory Information: ?
161 MB Free RAM
1.55 GB Active RAM
1.41 GB Inactive RAM
902 MB Wired RAM
611 MB Page-ins
0 B Page-outs

Uninstall Trusteer software
http://www.trusteer.com/support/uninstalling-rapport-mac-os-x
Remove Sophos
https://discussions.apple.com/message/21069437#21069437

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result

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Have had to re-download Mozilla due to malware - final step of installation asks if I will allow unknown publisher to make changes to computer - click YES and get message my computer is infected with malware - click NO and cannot open Mozilla

Long story short, unwisely allowed unknown publisher to make changes to my computer (which I thought was related to my anti-virus protection) last night. In the process, seems I allowed malware (called antivirus8). Neither Explorer or Mozilla were available - seemed to have been wiped out by antivirus8 thing. Explorer came back up (with favorites still intact) after doing full scans and a few other things...but Mozilla did not. Uninstalled Mozilla and re-downloaded. Final step of installation asked if I wanted to allow an unknown publisher (and I'm sorry to say I don't remember exactly what it was...something with safe in the name, I think) to make changes to my computer. Clicked NO and still not able to access Mozilla...redid and clicked YES and immediately got message that my computer was infected with malware. Have used Mozilla for years...hate just having Explorer. Anti-virus program is Kaspersky...ran full scan and it did not detect a thing...so I really don't know what happened!

Try running several malware scanners to see if Kaspersky missed anything. It is best to run several as each will pick up things that the others miss. Some scanners you can try are:
* [http://www.malwarebytes.org/mbam.php Malwarebytes]
* [http://www.superantispyware.com/ SUPERAntiSpyware]
* [http://www.lavasoft.com/products/ad_aware_free.php Ad-Aware]
* [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx Windows Defender]
* [http://www.safer-networking.org/en/home/index.html Spybot S&D]
If the above malware scanners do not find any malware or can not clear it, you should consider posting in one of these forums for specialized malware removal help:
* http://forums.spybot.info/
* http://www.spywarewarrior.com/index.php
* http://forum.aumha.org/
* http://www.bleepingcomputer.com/forums/
* http://www.spywareinfoforum.com/

Hello I have encounted a problem with Photoshop. Normally when you start a new documant, you are given the options to have A4, A3, ect page set ups. These inbuilt page set ups seem to have disapeared, does anyone please know how to fix this? Many thanks

Hello I have encounted a problem with Photoshop. Normally when you start a new documant, you are given the options to have A4, A3, ect page set ups. These inbuilt page set ups seem to have disapeared, does anyone please know how to fix this? Many thanks Ben [email protected]

Hello Trevor
Thanks for your message. You can custom set pages but there are no preset of page sizes like A4, A3, ect. I cannot click the size preference, nothing comes up
Ben

I have a serious problem while I render H.264 with After Effect CS6

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rember I have got the last update version.
can someone help me, or anybody got a same problem
this is the error message............

Thank you Mylenium
this is my setting

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