HT4137 what do i do when my phone won't let me update my software? it keeps saying an error occurred
what to i do when my iphone wont let me update my software? it keeps saing an error occured.
Can you give us more details about the error message, maybe an error number as well?
Some of the error numbers and what you can do about it are mentioned in this article:
Update and restore error messages on iPhone and iPod touch
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when i try to download a game from the app store it says unknown error occurred... what do i do
Payment problem
1. Check credit card number
2. Check security code
3. Billing Address must be the same as credit card
4. Check expiry date
5. Make sure you have sufficient fund -
My phone won't let me update or download apps. How do I fix this?
Hi Jbcarver09,
If you feel you may need to change the billing info associated with your iTunes Store account, you may find the following article helpful:
iTunes Store: Changing your payment information
http://support.apple.com/kb/ht1918
Regards,
- Brenden -
Since trying to update yesterday, my computer won't download any updates and itunes 11.1 says "Internal Error" and gives me the following info when I click on a song or podcast:
Exception Name: NSInvalidArgumentException
Description: -[_NSConcreteUserNotification activationType]: unrecognized selector sent to instance 0x25a06b0
User Info: (null)
0 CoreFoundation 0x922216fb __raiseError + 219
1 libobjc.A.dylib 0x920108db objc_exception_throw + 230
2 CoreFoundation 0x9222563d -[NSObject(NSObject) doesNotRecognizeSelector:] + 253
3 CoreFoundation 0x9216af77 ___forwarding___ + 487
4 CoreFoundation 0x9216ad22 _CF_forwarding_prep_0 + 50
5 iTunes 0x00df38e2 iTunes + 14624994
6 iTunes 0x00df36ae iTunes + 14624430
7 libobjc.A.dylib 0x9201c6c5 -[NSObject performSelector:withObject:withObject:] + 77
8 Foundation 0x93c12d85 -[_NSConcreteUserNotificationCenter _sendDelegateMessage:sendToAppDelegate:withNotificationFromMessage:] + 335
9 Foundation 0x93c12eaf -[_NSConcreteUserNotificationCenter _notificationPresentedMessage:] + 58
10 Foundation 0x93c137c2 __block_global_1 + 156
11 libdispatch.dylib 0x9371b2cf _dispatch_call_block_and_release + 15
12 libdispatch.dylib 0x9371ea80 _dispatch_client_callout + 46
13 libdispatch.dylib 0x9371c8e8 _dispatch_main_queue_callback_4CF + 223
14 CoreFoundation 0x9211b255 __CFRunLoopRun + 1829
15 CoreFoundation 0x9211a7c4 CFRunLoopRunSpecific + 308
16 CoreFoundation 0x9211a67b CFRunLoopRunInMode + 123
17 HIToolbox 0x90b6fc76 RunCurrentEventLoopInMode + 242
18 HIToolbox 0x90b76eb9 ReceiveNextEventCommon + 374
19 HIToolbox 0x90b76d34 BlockUntilNextEventMatchingListInMode + 88
20 AppKit 0x97621923 _DPSNextEvent + 709
21 AppKit 0x97621167 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
22 AppKit 0x9761d78c -[NSApplication run] + 855
23 iTunes 0x0017a898 iTunes + 1546392
24 iTunes 0x0017a709 iTunes + 1545993
25 ??? 0x00000002 0x0 + 2Please read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, or by corruption of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
when ever i try to download my iPod recovery software, it keeps saying connection timed out. really annoyed and need help to fix it
- Next try the manual install method of:
iDevice Troubleshooting 101 :: iPhone, iPad, iPod touch
If the iPod was Disabled, place the iPod in recovery mode after the firmware download is complete and then restore using the instructions in the article. Sometimes recovery mode timeouts and returns to disabled before the firmware download is complete.
- Then try on another computer -
My IPhone won't let me update software. Mess is- unable to check for update. An error occurred while checking for software update. What is wrong?
amm wait..first download the latest software (7.1.1) from the verified page..
then after the download completes.. back up ur device !
then after the back up completes.. turn off ur device
after that process jst hold down the home button for about 10 seconds and without leaving the button connect the usb cable to the pc. this process takes ur phone to the recovery mode!
now on the itunes press (shift ) and then click on update it opens some opener of the files now select the latest software that u've jst downloaded from the internet now there go.. -
I changed my ICloud account ID but my new phone won't let me change it unless I put in my old password and turn off the find my phone feature. But the phone will not recognize my old password. Can someone help me?
New iPhones don't come setup with an Apple ID/Password. What you're experiencing is called Activation Lock, & unless you know the original Apple ID/Password that was originally used to first activate this phone, you won't be able to reactivate it.
You can login to iCloud.com, from any computer, use Find My Phone to locate & erase the phone. But, you'll still need to know the original Apple ID/Password to reactivate it. -
what do i do when my try to update my apps it tells me that i cannot conect to itunes store. Please help...
Try:
Can't connect to the iTunes Store -
What do you do when your iPod won't let you download apps and says invalid accesories?
My iPod touch has been giving me trouble latley. It won't let me download apps and when i try it says incorrect accesory and takes me to edit info when I finish that it doesn't fix anything. Really need help.
Try logging out of your account on the iPod by tapping on your id in Settings > Store and then log back in and see if it then works.
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The facetime app won't let me sign in anymore. I've been using it fine since Christmas, I haven't used my iPod Touch for about 2 weeks and now when I try to sgn in I get the message 'an error occurred during the activation, try again' what should I do?
After reading some posts, I see that it is cause by the date and time changing. I reset these ad now Facetime works OK
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I cannot activate Imessage on my iphone 4. When I enter my Apple ID it keeps coming up with 'An error occurred during avtivation. Try again' Can anybody help ?
It seems a lot of people are having this problem...you can try restarting your device, making sure Date & Time settings are on automatic, or changing your DNS to 8.8.8.8. However, most people posting about this problem have tried everything including data resets, restores, etc. and it doesn't seem to work. It seems to be an issue on Apple's end with the servers...hopefully they can resolve it quickly
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Ok i tryed to sync my iPod onto my computer but it keeps saying 'Cannot be synced. An unkown error occurred(13019)".What do i do???
Start with this Apple support document.
http://support.apple.com/kb/TS2830
B-rock -
What dose wating mean when u download an app an it doest do anything just keep saying waiting
hi when i download an app it then just says waiting an will not download but i can if i use pc it will download fine help please
Hi keironhadley,
If you are having issues with an app download stuck at Waiting, you may find the following discussion thread helpful:
Apple Support Communities: App updates won't download on my iPhone, they just say waiting
https://discussions.apple.com/thread/4111336
Regards,
- Brenden -
My iphone 4s will not update to ios 7. I'm trying to update this through my imac because the iphone will also not connect to my home wifi. I've tried several different things but nothing is working. I deleted enough pics and apps so there is enough storage. When i plug it in, it starts to bring all my photos to the imac. I cancel this because i don't want it. It then says extracting software, backing up iphone, then i get the error message. Do I need the iphone 5?
I just tried again, no code comes up on the imac. Just says cannot back up this device with my "initials" because of an error. It's weird because my iphone has been connected to othert wifi sources in the past. I've looked through these forums and have tried multiple things like resetting the phone, resetting network, shutting off modem and router, nothing works. I have an apple airport extreme router too. Any suggestions are greatly appreciated.
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When I click update on Itunes to update my IPod Touch it says an error occured.
When I update my Ipod it says that an error has occured. It has done that twice.
If y are updating via Settings>General>Softwar update:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Next try connecting the iPod to your computer and updating via iTunes
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