HT4199 Sierra 4g mobile wifi and ipad connectivity failure - it is an encryption problem - can it be fixed

I have checked all the articles on apple support and it should work. The wifi device supports 802.11n. I have contacted Sierra - their suggestions to alter the settings to 802.11g or g/n did not help. Telstra technical have sent me back to apple as they have no idea. The pad sees the network - but never allows the input for the security codes. Have tried altering to older security types. Have tried 'forget network'. have switched things off and then on again -all to no avail. The ipad only accesses the wifi network if i turn off the security. It is an original iPad but the software has been updated. Anyone have any other suggestions?
thanks, P

Well, this doesn't actually solve my problem because even if I take your advice in full it doesn't help me connect the iPad to my PC in the future for other backups, transfers, etc.
Incidentally, the game I purchased was bought through the iPad App Store using my own AppleID and account number, so that one I should absolutely be allowed to keep.  My in-laws had nothing to do with that.  I think the only other app my mother-in-law had on here was iBooks.
Doesn't anyone else have any suggestions here?

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