HT4211 Trying to update my apps but when prompted to enter in my Apple ID password, it's not my email ?
Downloaded an app and entered my thumb print for verification. Was successful. Prompted to update my apps. When I chose to do do, prompts me to enter my Apple ID password, but the email is not mine. Tried several times, multiple diff emails come up, but not mine.
what are you trying to update? your ipad's software? if you don't see icloud in settings you may not have ipad software ios 5.0 or later. Try connecting your ipad to itunes on your computer, make sure itunes is up to date, and check for updates.
before you update, back up your ipad in itunes and transfer purchases from your ipad.
here's how to back up: right click on the name of your ipad on the LEFT side of itunes and choose back up
then click file > transfer purchases from ipad.
Once you've backed up update your ipad to ios 5 or 6. Then you can use icloud.
If your password isn't being accepted make sure you are typing your email address correctly, and be very careful when typing the password. Reset the password at iforgot.apple.com if you have to.
Similar Messages
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How do I enable my iPod? I am trying to update the apps but when I click "Update All", a pop up "Your Apple ID has been disabled." How do I change it so I can enable my iPod? My iPod is not locked (I know my password), but I just can't figure out how to enable it. Thanks.
This may help:
http://support.apple.com/kb/ts2446 -
I am trying to update an app but i keep getting the message "Your Apple ID has been disabled". What do I do? How can I fix this? My Apple ID works on my mac fine. Help please!
How to report an issue with your iTunes Store purchase - http://support.apple.com/kb/HT1933 - working through iTunes application and iTunes Store interface.
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html -
I am trying to update my apps but it is asking for my card details and when i enter them it says my card was declined but i havent bought anything, can i see what the purchase is for?
Again, Apps will always be tied to the account from which they were purchased and will always have to be updated using that account.
Always, mean exactly that, always.
If you want them to be on your account then you need to buy them using your account. -
I am trying to update an app, but its asking to connect to a wifi or downlown it in itunes. There are several apps that need updating, I can't do either or, or maybe I just don't know how to do it.It's saying that the app is over 50MB. But it's not telling me which app. Help!!!!!!!!!
Well, I just purchased Linksys wifi and hooked it up. It's running fine. When I go to my IPhone settings to see is I'm connected to a wifi, it shows that I am not connected. When I hit my wifi to see or to connect, it takes me to the wifi networks and it's showing my secured wifi as being locked and my guess wifi as not locked. How do I sign in to my own wifi network.
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I am trying to update my apps but keep getting a popup that says "Your Account is not valid for use in the US store. you must switch to the Canadian Store before purchasing." I can not find where to do this! Please help! Thank you!
[Apologies to pdesteele for this slight OT bit, but it's all relevant to your question, I think ]
We do have a place in the UK which we could use as an address, but for various reasons it gets a bit complex even though we still have a UK bank account. We moved to France when there were no iDevices and apps around, just bought the occasional music, so it wasn't a problem. Funny thing is I can't even download the free UK bank app because it's not available in the French store .
I'll live with the problem for now as we plan to move back to the UK in a year or so - we miss the weather . -
I've been trying to update my apps but it keeps asking for my billing info so i retype everything and it keeps saying my security code is invalid when i know its not. It is same card they had on file before and the same security code but now it wont take it and i cant update anything. HELP!
If you're positive the information is correct, ask the issuing bank why the transaction is being rejected.
You're getting this error because the store can not authorize the card with your bank. -
Hi, I updated my iPhone 5 to 6.1.3 ,and I'm trying to update my apps but it asking me to sign in to the billing information. So could you please help me . Thank You
Take the SIM out and reseat it. Was your phone jailbroken or unooficially unlocked? If so then when you upgraded the phone locked again to the original carrier. If that is the case you need a SIM from that carrier to use the phone or you could contact that carrier and have them unlock it for you
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im trying to update my phone, but when i go into settings, then general, there is no update option?, why?, please help
Then you will need to update to iOS 5.1.1 as outlined above. A word of caution before updating: be sure to import all your photos to your computer and back up your contacts (by syncing with a supported program such as Outlook, to an online service such as Google, or using an app like My Contacts Backup). Failure to do so risks losing your data.
Syncing an iPhone 4 requires:
Mac: OS X v10.5.8 or later
PC: Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.5 or later (free download from www.itunes.com/download)
You will first need to meet these system requirements in order to sync (and update) your phone. -
I am trying to update some apps but my ipad wont let me because it wants me to enter the security code for my credit card and I dont want to do that how can i fix this?
Try temporarily disabling your firewall and antivirus.
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I live in South Africa but i'm currently on holiday in the Uk. I'm trying to update my apps but it keeps telling me, "i'm not registered in the South African store" and i wont let me update apps - like my banking app which is necessary at the moment. Please Help?
Change iTunes Store Country on an iDevice
1. Tap Settings;
2. Tap iTunes & App Stores;
3. Tap View Apple ID;
4. Enter your user name and password;
5. Tap Country/Region;
6. Tap Change Country/Region;
7. Select the region where you will be located;
8. Tap Done.
Also, see How to Change Your iTunes Store Account Location | eHow.com. -
I was directed to Itunes because I am trying to update my Apps but my billing information is decling it because my checking account has been expired, i was told to go to payment changes and select the option "None" but I do not have an option for that and just trying to find out a way to change my billing information to none so that I am able to update and download free apps!
Apple’s having trouble with the iTunes Store servers right now. Wait for them to resolve the issue.
(123935) -
i have been trying to update my apps but i recieve a pop up on my iphone and ipod that my apple id has been disabled. i have reset my password and made sure that everything in my settings are up to date with the new password. but the problem still persists. i have done what the support link has told me i have even logged out and logged back in but still no positive results. please help
Might be an address formatting issue with your iTunes account records. See http://support.apple.com/kb/TS1646.
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The App Store said I needed to switch countries so I clicked the button and it switched it for me but now I can't update my apps but when I try to change it through settings it still says the country is the u.s. I don't know what to do to change it back
See > Change your iTunes Store country
Here > http://support.apple.com/kb/HT1311
If necessary Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
After I update to ios5 and I am trying to update my apps on my ipod and its asking me for my password but the username has my old username on it
You can go to Settings>Store and log out of one account and log into another. However, apps are tied to the account that originally purchased them. You have to use that account to update them. Also, if you have apps from more than one account that need updating, you have to update them individually using the correct account until the ones left are from only one account. Then you can update all.
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