HT4254 Magic Trackpad Freezing Again

Magic Trackpad is freezing frequently again after the latest update to OSX Mavericks. Is there a cure?

Hi davidaw,
Thanks for visiting Apple Support Communities.
If your Magic Trackpad is unresponsive or behaving erratically, I recommend starting with the troubleshooting guide found on this page:
Trackpad or Magic Trackpad is jumpy or erratic
It lists several steps that can help isolate and resolve the behavior you're seeing.
Best Regards,
Jeremy

Similar Messages

Magic trackpad freezing

Ok, very simply put, I have a 2006 Mac Pro running 10.7.5 fully patched as of today. I also have the Magic Trackpad (A1339) running over bluetooth to control my pointer.
My issue is this, if I attempt to "Swipe between full-screen apps" left or right with three fingers (or four, depending on configuration under System Preferences), the pointer will freeze for a period of time, up to 10 seconds. This problem is driving me *insane* since I perform multi finger swipes on my 15" Retina Macbook Pro with ease.
What is it with the Magic Trackpad configuration on my Mac Pro that causes the pointer to freeze?

Hi guys, I had the same problem. After some trying around, I noticed that, from the Trackpad settings, pushing "Set Up Bluetooth Trackpad" would bring it to life again. I used Finder via the keyboard (Cmd-Space) and started typing "trackpad". Then pressed Tab several times to highlight the "Set Up... button". Pressed Space and voila, it worked again.
However, the three finger freeze was still there. Turned out that changing the "Tracking Speed" solved the problem completely. Must have been a glimps in the settings or someting... Hope it stays like this.
Share the experience!
Gr. ER(ik)

Magic trackpad freezes

After installing 10.7.3 when waking from sleep magic trackpad sometimes freezes. If I then I use a mouse the magic trackpad starts working.

Select  ▹ System Preferences ▹ Bluetooth. Select the device in the list on the left, then from the action menu (gear icon) below the list, select Update Services. Any change?

Magic Trackpad freezes after batteries changed

The past few times my Magic Trackpad batteries have needed replacing, it loses its bluetooth connection and cannot be found. The only way I can get things going again is to shut down my iMac with the power button and restart. I believe this has only been an issue since I installed Lion. Any ideas on how to fix this annoying behavior? I'm using Apple's rechargeable batteries.

Yes! I did that and then removed and replaced my Trackpad batteries and here I am again, with everything working. I may even notice a few other positive changes.

Apple Magic Trackpad freeze after three finger touch

Hi at all!
I have the Apple Magic Trackpad and i wanted to use it with Arch. I installed the synaptics driver and the trackpad has the basic functionality like tap, scroll with two finger and second click with two-finger tap, however if a put three finger on it the trackpad freeze for like 10 seconds and then I'm able to continue using it. Now I don't even know where to start looking for the problem... Someone know how to help me??

Hi! I have the same problem. Problem solved? Logs are clean. Works only on pressing touch, but only as a one-touch.
Last edited by lybin (2013-01-24 10:11:30)

Magic Trackpad freezing after startup

I recently got a Magic Trackpad for my MacPro. Installation went well. But when I restarted, the only thing functioning with the trackpad is the cursor. The double click etc. all gone.
I again restarted and all's back to normal.
This happens everytime I open the MacPro. 1st boot the trackpad is not functioning, then when restarted, all will be back to normal.
Need some help here. Thanks so much.

Maybe someone in our brand new Magic Mouse and Trackpad forum can help.
DALE

HT4254 Magic trackpad requires manually pushing button to connect to Win 7 partition after restart.??

Just installed win 7 through bootcamp.Magic trackpad requires me to push side button each and every time I start windows to get it to connect and use.

Try running system restore from safe mode.If it ain't working then you may only have the option of un-installing the updates which were installed by you .
Cheers and regards,
• » νιנαｿѕαяα∂нι ѕαмανє∂αм ™ « •
●๋•کáŕádhí'ک díáŕý ツ
I am a volunteer here. I don't work for Lenovo

Magic Trackpad = Freezing and Very Jumpy Motion. Un-useable.

Has anybody else been having this problem?
I can use it for maybe a minute and then it's impossible to control. I'll move my finger just a bit and the cursor jumps waaaaaaaaay far ahead. And I've tried many different settings.
It's basically an $85 coaster right now.

I had the same issues
Was very disappointed
Called up Apple store to complain and return it
They tested it out at the Apple store
They were unable to get it to work properly
They gave me a new replacement
The second one worked fine, like it should
The thing that upset me about Apple
They said this is the first time they heard about this issue
As the other poster mentioned there are plenty of complaints about this issue
I suggest to everyone that has a similar issue to return it for a new replacement

Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)

Hi all,
I'm having a major issue with my MacBook Pro built-in keyboard and trackpad. This issue is incredibly reminiscent of the previous widespread keyboard/trackpad freeze problems, documented in a number of threads, such as here:
http://discussions.apple.com/thread.jspa?messageID=5860606
http://discussions.apple.com/thread.jspa?threadID=1196400
http://discussions.apple.com/message.jspa?messageID=6103438
http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
What's really weird is that I'm seeing the floating "eject" bezel appear (the symbol that you see when you hit the keyboard's eject button) very frequently, when my fingers are nowhere near that key and I'm sure it's not pressed. This even happens sometimes when I'm not using the keyboard at all, just the trackpad (most often while scrolling with the two fingers gesture).
I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
---- CLIP ----
MacBook Pro Keyboard Freeze problems troubleshooting log
* Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
* Restarted computer. Issue recurred moments after logging back in and beginning to type.
* Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
* Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
4/24/08 Apr 24, 8:58:15 PM kernel USBF: 551. 7 IOUSBCompositeDriver[0x65b7280](IOUSBDevice) GetFullConfigDescriptor(0) returned NULL
* Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
* Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
* Keyboard input lost once again after using the keyboard for a short period of time.
* Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
* Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
* Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
Observations and Lessons learned:
* This issue began slowly, with freezes sometimes happening hours apart from one another, however it accelerated quickly. Now sometimes only mere seconds after logging in, my keyboard is frozen and sometimes the keyboard is even frozen at boot time, so that start up modifiers are not even recognized!
* Zapping PRAM helps, sometimes, but only for a short period of time.
* No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
* The issue occurs regardless of whether or not any peripheral devices are attached to the system.
Perhaps unrelated, but interesting (and new!) to note:
* The Bluetooth menu item reports that "Bluetooth: Not available", the Bluetooth System Preference pane is not visible, and System Profiler reports that "No information found" about Bluetooth.
---- END CLIP ----
I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
Some of these issues (like the weird eject key suddenly firing on its own) have been present for a little under a week, but the freezing is brand new. The only system-wide change I've made in the last week was installed the MacBook Pro EFI Firmware Update 1.5.1, which was successful (verified in System Profiler; my boot ROM version reads as MBP31.0070.B07).
So mostly I want to know if anyone else using OS X 10.5.2 is also experiencing this problem. Also, though I'm grateful I could actually use my built-in keyboard to type this message (even with occasional missed keyboard presses, GRRR!!!) my only reliable workaround is an external keyboard. Which is a decidedly annoying thing indeed.
Help?!?
Thanks!
-Meitar Moscovitz
P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!

I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
KERNEL PANIC! Take a look at the backtrace and you can clearly see that the Trackpad is to blame. Also, in the system configuration report, not the boot ROM version string, which indicates that I have indeed updated to the latest firmware provided by the recent release of MacBook Pro EFI Firmware Update 1.5.1.
Here's the Kernel Panic log and system configuration I reported to Apple:
PROBLEM DETAILS:
Fri Apr 25 14:46:15 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
Error code: 0x00000000
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
Backtrace continues...
*Kernel loadable modules in backtrace (with dependencies):*
com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
*dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
BSD process name corresponding to current thread: kernel_task
Mac OS version:
9C7010
Kernel version:
Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)
SYSTEM CONFIGURATION:
*Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
There are also further log messages possibly associated with these errors:
4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
-Meitar

10.6.5 and Magic Trackpad = FAIL

I thought I had worked out the problems with my Magic Trackpad and 10.6.5, but right now it looks as though 10.6.5 broke my Magic Trackpad's functionality.
After the 10.6.5 update, my Magic Trackpad is no longer recognized. I've reinstalled the Magic Trackpad Update 1.0 and also reinstalled the 10.6.5 combo, but I can't get my iMac to recognize the Magic Trackpad. I've also trashed the com.apple.bluetooth.plist as was mentioned in another thread, but that change didn't stick after a reboot.
Symptoms: When I go into the Trackpad Preference pane, I turn on my Magic Trackpad and begin the Bluetooth search. The dialog comes up with 'Found "Apple Wireless Trackpad"', but when I hit Connect, I eventually get an error - "The pairing attempt was unsuccessful". The strange thing is that if I go into the Bluetooth Preference pane, the "Apple Wireless Trackpad" shows up defined and connected. If I delete the "Apple Wireless Trackpad" pairing under the Bluetooth pane, then add the MT back in, the pairing works correctly. But as soon as I enter the Trackpad pane, all the problems start.
I've rebooted into Safe mod and tried the Trackpad Preference pane, but it still doesn't work there. I called Apple Support, and they advised me to do an archive/install of 10.6.0 from my SL DVD, then apply the 10.6.4 combo and MT 1.0 update, then try the MT out. If it works, then apply the 10.6.5 combo and try again. But this seems like a long process for something that I know worked up until the 10.6.5 release.
Does anyone have any other suggestions as to what I can try (other than reverting to 10.6.4)? I really want to keep 10.6.5 for the graphics improvements (I play Steam), so I can live without the MT until it's fixed. But I really want my MT to work.
Thanks.

I had exactly the same problem on 10.6.4, and now it still exists on 10.6.5. I am able to get my Magic Trackpad working again simply by shutting down and restarting under 10.6.5, but then it stops working if I leave my computer alone overnight or while at work.
I long ago removed all USB Overdrive components, but the problem persists.
As a side effect, I notice that iTunes stops recognizing my iPhone 4 with latest iOS when the Magic Trackpad stops working. When I get the Magic Trackpad working again, iTunes again recognizes the iPhone. The iPhone is connected via the USB cable, and BlueTooth is turned OFF on the iPhone. This suggests a possible USB issue, in addition to the obvious possible BlueTooth issue.
Under 10.6.4, I sometimes had to shut down and reboot several times, and remove all user and local preference panes, before the Magic Trackpad would start working again. Sometimes I noticed that the BlueTooth preference pane had disappeared from System Preferences, which it is supposed to do when it detects no pairable BlueTooth devices nearby. Replacing the Magic Trackpad's batteries, turning it off and on, etc., make no difference.
I suspect a software conflict somewhere, but despite considerable exploration I have found nothing. Monday, I'm going to ask Apple to replace my Magic Trackpad (because, really, I can't live without it).

Mouse trackpad freezes after mavericks update

I have a Macbook Pro Retina and after updating to Mavericks, my mouse curser will freeze on occasion and the only answer is to do a hard reboot. Very annoying when doing a presentation in front of 100 people!
I hope there is a bug fix soon!

I found the following steps will unfreeze the trackpad:
1. Use Command + Space to launch Spotlight
2. Type "System Preferences" in Spotlight to open the System Preferences program
3. Inside of the search field in System Preferences, type "mouse"
4. Press the "Enter" key to oper the mouse preferences
At this point, the trackpad will unfreeze.
If you leave System Preferences open after you've completed the steps above, when the trackpad freezes again, you can use Command + Tab to bring System Preferences to the top of your windows. Doing so will unfreeze the mouse.
Very annoying, but better than a reboot if you're presenting in front of people. I hope Apple fixes this soon.

Magic Trackpad Update Freezes my Macbook Pro

I have a 2007 MacBook Pro and purchased a Magic Trackpad for it yesterday. It worked (minus scrolling, etc) without doing the 1.0 update. I ran the Update Programs function and it suggested the update - which I ran. Now my MacBook freezes with a spinning wheel at the Apple icon. I've tried all the standard way to fix it - boot with shift, command-v, command-s and nothing helps. Any ideas of how to manually (via Unix console) delete the last update so I can have my MacBook back? Thanks

Then again even with fully recharged batteries it is sometimes not as precise as the built in trackpad on the MacBook.

Cursor freezes soon after waking from sleep, Magic Trackpad

I have a mid-2011 21.5" iMac with a Magic Trackpad. Cursor sometimes freezes within a few minutes of waking from sleep. Sometimes it happens several times a day, sometimes I've gone almost a week without it happening. Keyboard continues to work but trackpad is non-responsive. To get it working again I go to Spotlight using the keyboard and search Bluetooth, arrow down to Bluetooth System Preferences in the Spotlight results. After a little while the cursor starts working again.
When it happens this appears in the Console:
3/11/14 7:38:41.000 AM kernel[0] [BNBTrackpadDevice] [waitForData][d8-96-95-de-a1-d5] Timeout waiting for data  3/11/14 7:38:41.000 AM kernel[0] [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0030  3/11/14 7:38:41.000 AM kernel[0] [BNBTrackpadDevice] [getBatteryState] Couldn't get battery state from device  3/11/14 7:38:45.000 AM kernel[0] [BNBTrackpadDevice] [waitForData][d8-96-95-de-a1-d5] Timeout waiting for data  3/11/14 7:38:45.000 AM kernel[0] [BNBTrackpadDevice::getExtendedReport][80.14] ERROR: [BNBTrackpadDevice] getReport returned error e00002d6 for reportID 0x0047  3/11/14 7:38:45.000 AM kernel[0] [BNBTrackpadDevice] [updateBatteryLevel] Couldn't get battery percentage from device
This is what I've tried over the past six months: I have tried 3 pairs of Apple recharger batteries (same batteries work fine in keyboard) and a new pair of Energizer batteries, I have tried resetting PRAM and SMC. Three clean installs of Mavericks: First clean install I restored from Time Machine backup. Second clean install I did Migration Assistant from SuperDuper backup. Third time I created new user and did manual drag and drop from backup of user files and manually reinstall apps. I did not move over my fonts in case there were any corrupt ones, so the only fonts I have came with Mavericks. I have a new trackpad courtesy of AppleCare, as well as a new Bluetooth board. I have tried trashing the Bluetooth prefs, removing the trackpad from the Bluetooth list and pairing again. I have seached for solutions in the discussions as well as other sites.
If anyone has any suggestions I would really appreciate it.

I had the same problem. I have found a work around - sort of. I have unchecked the option to "Allow Bluetooth devices to wake this computer" (System Preferences / Bluetooth / Advanced). I no longer have the problem. Having to wake the computer another way (I have a USB wireless mouse so no problem for me) and waiting a second or two for the bluetooth devices to connect is less annoying than continually losing trackpad connection. I hope that helps you too.

Swipe between pages feature is freezing with magic mouse and magic trackpad in Mavericks

I am experiencing a bug in Mavericks with my Magic trackpad and the Magic mouse. This bug comes and goes and is very sporadic. When it happens I am usually in a browser like Firefox or Safari, or in iPhoto. Anything that uses the Swipe between pages feature usually locks up, and on top of this it locks the scroling up and down function in the browsers and in iPhoto. The only thing that makes these functions work again is to reeboot or turn off bluetooth and turn it back on. I see that many people are having this problem in other posts, and I am just wondering if Apple is actually working on this bug or has somebody found what trigers this bug and do they have the fix for it?
Thanks for your help
Chris

Maybe this will help. You can look for other ideas in the 'More Like This' box to the right.
https://discussions.apple.com/message/25421934#25421934
Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.
Feedback

HT4254 I cannot connect my magic trackpad to my macbook

My macbook is not detecting the new magic trackpad.

Which OS are you on? The trackpad requires 10.6.4 or later. If you are later versions of Snow Leopard or Lion, go to System Preferences > Trackpad > turn off the trackpad by holding the power button on the right side for 5 seconds, then tap the button once to turn on. The green light should flash and be detected.

HT4254 Magic Trackpad Freezing Again

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