HT4354 sleep/wake button stuck- AGAIN

I gave my daughter an ipod nano 6th gen for her birthday in may 2011.  by April 2012 the sleep/wake button was stuck and we went to store for service.  we were given a new nano.  now (about 11 months again) the new one is experiencing the same problem, but the online system indicates we have no warranty or service suppor recourse.  Are these supposed to be this way?  we have several apple products in our home and have never had such a frustrating problem before. 

Hello, ksebolt. 
Thank you for visiting Apple Support Communities. 
I am not sure what region you are located; however, I will include the repair pricing for the United States.  If you are not located in this region, select the appropriate region from the drop down, select Repair Pricing and your model. 
Service Answer Center - iPod
Cheers,
Jason H. 

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