HT4363 I just purchased an Apple TV MD199LL/A, got it connected to my internet. I can go to Youtube and watch videos. I'm able to access Netflix. All seems well except I cannot connect to my iTunes account. I have gone through the list - home sharing
I just purchased an Apple TV MD199LL/A, got it connected to my internet. I can go to Youtube and watch videos. I'm able to access Netflix. All seems well except I cannot connect to my iTunes account. I have gone through the list - home sharing is set correctly on both iTunes and my Apple TV. The userid is correct on both.
Message "Loading prodrigu's library" and then "Could not connect to prodrigu's library".
I had this same problem when I installed the REMOTE application on my ipad. Everything on the list was affirmative, but had the same problem not being able to connect to my iTunes.
What is missing? Is there a firewall setting that could be causing this?
I don't mean to be facetious but sometimes the simplest things are overlooked. To connect to your library you have to have the computer where the iTunes library is located running and with iTunes open. It also needs to be on the same network. My network is dual band and works with either stream but a friend of mine does not. He has to set the computer and the Apple TV to the same band. Hope this helps.
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The reason I found this problem is that I did a complete reset of my iPhone, so it reset all the content, through settings on the phone. That ended up deleting the ringtones I had. I tried searching up the same tones, however you can't "Install" already purchased stuff like you can in the AppStore.
I can't "iTunes wifi-sync" because you need to have connected at least once to the computer before you can wifi-sync, but because I reset my phone, it doesn't "remember" it once synced with my Mac cause I reset it.
I have gone through the "iTunes connectivity troubleshooting", nothing worked.
http://www.apple.com/support/iphone/assistant/itunes/#section_1
My iPhone charges fine with the USB-Wall outlet adapter, so its not the lightning connector or the USB connector on the other end of the cord.
All the USB ports on my Mac are functionning (working with other cords for printers, etc.), but still the iPhone persists not to be recognized in iTunes.
So I am guessing iTunes is the problem.
Any Help, Solutions, Suggestions, would be appreciated.
Thanks.I had not tried that article, however I already went throught the troubleshooting assistant, which covers everything that article has.
I am about to try to delete and re-install iTunes though, which was mentioned in your artile link.
Thanks for the help.
I'll post my findings/results. -
I have a uk iTunes account but have moved to the Netherlands and can no longer connect or make purchases. Do I need to change my account to a Dutch one?
You can't transfer any content from one account to another account (nor can accounts be merged) - all content will remain tied to the account that downloaded it.
Do you not have copies of all of your downloads e.g. on your computer or backup of your downloads/library ? Whilst you are in Australia you can't redownload your UK purchases (you have to be in a country to use its store), if you have them on your computer's iTunes library then you should be able to stream them from it to your Apple TV -
I recently downloaded "Inequalirt For All," a movie by Robert Reich. I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99. I rented the movie but have not been able to download and play it. The error message says that there was a problem with my download even though it charged my account. I have gone through the troubleshooting steps and have reset my computer. The rental does not show up on my iPad or iPhone either. I would like to watch this movie! Please help! Thank you!
Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Best of luck,
Mario -
My iPad keeps showing my inactive email as my apple ID instead of the current email. I have gone through the process of managing my account ....it has all been verified yet I cannot access my updates. What do I do?
- Have you went to Settings>Store and signed out and then signed back in?
- Did you by chance create a new account? Apps are locked to the account that purchased them and you have to sign into that account to update apps purchased with that account. -
i have backed up my iphone 5 and have a 5s I want to set up from that backup file. I have gone through the process once, and when I next connect the new AND the old phone to the mac and open itunes, restore or create new phone comes up not synch?? Tried starting the whole process over once but same result. Seems not to recognise the phone and just synch as it should. Help?
Hello CosK,
The following guide can step you through the process of using a backup of your iPhone 5 to transfer your content to your iPhone 5s.
Transfer content from an iPhone, iPad, or iPod touch to a new device
http://support.apple.com/kb/HT2109
Should one or both of your phones fail to appear in iTunes, the following article provides troublesooting steps that can assist.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Cheers,
Allen -
I am having trouble with my iTunes recognizing my iPad. It recognizes my iPhone just fine, and I have gone through the entire troubleshooting section. Anyone have any possible solutions?
Device not recognized by iTune
http://support.apple.com/kb/TS1591 -
My Ipod does not show in Itunes, when I connect it shows for a second a disappears again, I have gone through the trouble shooting but no luck?
:-) the problem is solved. Thanks to a great typ in one of the other discussions with alt+cmd+S iTunes looks again like something I recognize. After removing the iPod from iMac and also from the connecting "holder", turning it on ad off, rebooting the iMac, maggic happens and the iPod now shows in iTunes and everything works just fine.
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I am new to Mac. I own an iphone and an ipad but have always used a PC for my business use. I bought a used Powerbook G4 and all is well EXCEPT I cannot get a program to download from a CD. I think it's an easy fix so HELP!
A few questions ....
What is the program you are trying to download? It is a mac version?
Is this a vendor's CD or a copy or ?
What error message or other indication do you get that says the download won't happen? -
I have tried manually removing itunes and reinstalling. i have gone through the sevices anf tried turning on the AMDS. i have tried turning off the firewall. i have tried restoring my device. i have tried "fixing" the AMDS in the add/remove programs. I have tried using a different device. i have tried using a different cable. I have tried all of the steps given in the link supplied by Apple. None of these things have fixed my problem. I still have the Error Message "The Apple Mobile Device Service started then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs or Alerts service. I am using Windows XP. I am leaning towards a last resort which would be to wipe my hard drive and start from scratch. Does anyone have a solution?
chicx wrote:
This is the third time of writing this on your Apple Support Communities!
Not with your current user id.
Far too much uneccesary information in your post, which only confuses things, a vast amount!
Let's start with iTunes.
Have you updated iTunes to 11.1.5, because the previous version did appear to have an issue about seeing iPods?
With iTunes 11.1.5 installed, look in Edit/Preferences/Devices, (or use the ALT key, followed by the E key and then the F key) and make sure that the box named Prevent iPods, iPhones and iPads from syncing automatically does not have a tick in the box.
Once you have doen those two things, check to see if the iPod is seen by iTunes.
chicx wrote:
By the way, what does IOS mean? (I thought IO stood for operating system, but am flummoxed by the S on the end.
Really?
OS stands for Operating System. (In computer speak, IO means Input/Output.)
iOS originally stood for iPhone Operating System, but it now refers to the iPod Touch and iPhone. The iPod Classic, which you have listed in your profile as your iPod, does not use iOS.
I assume that you have been listening to the Podcast in your iTunes on the computer as you cannot transfer it to your iPod. It's what I'd do. -
i am trying to change my Apple ID. I have gone through the steps up to verifying my email. I have never received the verification email. I have asked 5 times for it to be resent. I have checked my spam folder and knowmthat I am receiving other messages. I still haven't received the verification email. Any ideas of what to do from here.
Contact iTunes customer support for assistance.
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I am trying to create mp3 version of itune songs. I have gone through the preference sequence to be mp3 encoder but this is not having any effect. I have also tired from file tab to create a version but this is not available to action showing as lite grey.
Any help would be appreciatedI am trying to create mp3 version of itune songs. I have gone through the preference sequence to be mp3 encoder but this is not having any effect. I have also tired from file tab to create a version but this is not available to action showing as lite grey.
Any help would be appreciated -
I have photoshop elements 10 and when I put the 1st disc in it will not load it just launches. I have gone through the step and troubleshooting in the manual but no dices please help.
Hi,
You can download Photoshop Elements 10 from the link below and Install with the serial number,
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Thank you -
Premiere elements 13 keeps asking me to connect to internet to register the product but my internet is fine. I have gone through the forum to get help (validation of internet, validation of the ability to access secure servers, the validity of the ceritificate....) but nothing is working for me. Would someone have additional info. to handle this situation ? Thanks
Jean Lucd86932678 to confirm you completed the steps listed in Sign in, activation, or connection errors | CS5.5 and later? If so what specific error messages are you receiving?
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I have just synced my iPod touch with a new pc and cloud, all is well except I no longer have my purchased films and cannot find them. What do I do?
If they are not on the iPod or on the computer they are gone and you will have to repurchase them if you want to play them again. Movies are not one of the categories of iTunes purchases allowed for a free redownload.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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