HT4431 I just updated from my lion 10.7.5 to maverick and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

I just updated from my lion 10.7.5 to maverick 10.9.1 and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

Bad information
Updates from previous ov iPhoto '11 are free - upgrades from older versions like iPhoto '08 are purchases - you can run your current version under Mavericks if you do not wish to upgrade
LN

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HT4623 I want to update my iOS software from version 4 to the latest available version, but I cannot find the software update tab in Settings- General. Pls help.

I want to update my iOS software from version 4 to the latest available version, but I cannot find the software update tab in Settings->General. Pls help.

http://support.apple.com/kb/ht4623
Sometimes older devices must be plugged into iTunes to update.
 Jackson

I just bought a new IMAC. All my itunes was backed up on my ext hardrive. The data migrated over but I cannot find it. Can you tell me where it is

I just bought a new IMAC. All my itunes was backed up on my ext hardrive. The data migrated over but I cannot find it. Can you tell me where it is

Fortuny wrote:
Have a read here How do I set up a new Mac from an old one, its backups, or a PC? about cdertain culprits.
Hi!
Just for future reference, I've moved my site to http://pondini.org, since Apple is dropping web hosting in June.
Both sites are active now; after a few days, I'll put redirect notices on the old one, then leave it there until it goes "poof."

HT201303 i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset"

i want to reset my security question because i cannot remember the answers... but i cannot find the "rescue email or send an email to reset" please help m to reset my security question... tnx

You need to contact Apple. Click here, phone them, and ask for the Account Security team.
(87806)

I just put snow leopard 10.6.8 on my macbook pro and I was told that I could purchase Apature for photo management- now its says I need a different version.... is there an older version I could get? so frustrating.

I just put snow leopard 10.6.8 on my macbook pro and I was told that I could purchase Apature for photo management- now its says I need a different version.... is there an older version I could get? so frustrating.

The current version of Aperture requires 10.7.5 or later.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard — Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s iCloud services; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service — this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion — System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer) — Model Identifier 7,1 or later
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) —
             Model Identifier 5,1 or later
         3. MacBook Pro (Mid/Late 2007 or newer) — Model Identifier 3,1 or later
         4. MacBook Air (Late 2008 or newer) — Model Identifier 2,1 or later
         5. Mac mini (Early 2009 or newer) — Model Identifier 3,1 or later
         6. Mac Pro (Early 2008 or newer) — Model Identifier 3,1 or later
         7. Xserve (Early 2009) — Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
         See App Compatibility Table — RoaringApps.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion.

I bought my Macbook Pro on 23rd July 2011 and was told that I was able to get the free upgrade to OS X Lion, and that it would automatically update when I register my Mac. I registered it when I first turned it all on, I then waited thinking that it might be in a system update package. This, however, never happened. Am I eligable for the free update, if so, how do I get it? I am currently running on the latest version of Snow Lepeord.

You get it here:
http://www.apple.com/macosx/uptodate/

Just tried to install a new app and was told that I needed to "Agree to new Terms

Just tried to install a new app and was told that I needed to "Agree to new Terms & Conditions". When I hit OK, it brings me to a blank screen, so I can't accept them. What am I supposed to do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can

Hi..............I have a new Creative Cloud registration and have bought the new Dreamweaver CC but I cannot seem to down load it? My Creative Cloud has downloaded but not my new Dreamweaver CC? I currently have the old Dreamweaver CS4 on my system! Can anyone help?

The first thing you need to do is download and install the Creative Cloud Desktop Application. Then, open that program and click on the Apps tab. You download and install creative cloud applications from there.
If your computer doesn't meet the minimum requirements to run a given program, it won't show up under the Apps tab.
Once they are installed, you'll need to go to your Applications folder (Mac) or Program Files (x86) folder (PC) to start the program itself.

HT201272 I attempted to copy an old playlist to an old iPod and was told that the items could not be copied until they were downloaded from the cloud. If I download the items so that I can copy them to my iPod are they they no longer in the cloud?

I attempted to copy an old playlist from my imac to an old ipod and was told that i must download the songs from the cloud before i can copy the playlist to the ipod. If i down load these songs from the cloud are they no longer available from the cloud for my other devices (iphone5)?

Try re-creating your iTunes library:
http://support.apple.com/kb/HT1451

Will I need to update from Mountain Lion (10.8.4) to Mavericks prior to the Yosemite rollout this fall?

I am running Mountain Lion (10.8.4) currently. I rolled back to Mountain Lion from Mavericks back in October 2013 because I was having problems with it. However, I've heard there are improvements to Maverick since my initial install. My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.

jdeclanflynn wrote:
...My question is will I need to update from Mountain Lion to Maverick in order to update to Yosemite this fall? Thanks in advance.
If your goal is to install Yosemite upon its release, I doubt you will need to do it from Mavericks.
If Mountain Lion does not have features you need and Yosemite will, then, as WZZZ suggest, give Yosemite a chance to have any bugs worked out first.
If your concern is security, Mavericks is the current OS but Apple is still providing Security Updates for Lion, so Mountain Lion should still be good to go for a while yet.

My sis just got her iPhone 4 , and was told that it has been kept for almost a year. And is now charging it for about 5 hours. Still it is only 7 % charged. What seems to be the problem?

Help! My sister just got her iPhone 4. She was told that it was kept for almost a year. She has been charging it for almost 6 hours! Still, it is only 7% charged. Is it normal? How long will it take to charged it fully??? Thanks!

Not sure what "being kept" means. If it means it was new in the box and not used for a year then the battery is probably near dead as lithium ion batteries need excercise (a full charge cycle per month). If this is what you mean she will need to put a new battery in it.

HT4623 I changed my server and wanted to update my phone with the new email address. I cannot find the way to do that.

I updated my iPhone with the newest, cleaner update.
I have changed internet servers. How do I change my Apple iPhone settings for the new website.

Go into Settings>Mail Contacts Calendars and setup a new mail account

I just bought an iMac last week and was told that I could update to Mountain Lion for free. How do I do this?

Am I eligible for a free upgrade to Mountain Lion? I just bought my iMac last week.

http://www.apple.com/osx/uptodate/

I have just bought an ipad2 and was told that I could transfer all my saved photos from an old computer that I didn't want to synch with and then delete the ones I didn't want later. I can't do this without synching. How do I do this?

I bought an ipod2 yesterday and all the photos were from an old computer (that I don't want to synch with) were transferred in the store without synching with it. I was told I could delete any I didn't want later but now find I can't delete any without synching through itunes which I don't want to do as I want to synch with a different computer. Is there a way I can just delete them all before I go and buy any apps etc or just restore to the shop settings and start again with a more selective upload as I now have over 8000 photos clogging up the memory when I only need about 1000.
Would really appreciate some advice

Only photos taken with the iPad, copied onto it via the camera connection kit, or saved from emails/websites etc can be deleted directly on the iPad - either via the trashcan icon in the top right corner if viewing the photo in full screen, or via the icon of the box with the arrow coming out of it in thumbnail view.
Photos that were synced from a computer are deleted by moving/removing/de-selecting them from where they were synced from and then re-syncing. If you want to remove them all then normally you could just sync an empty folder (in terms of photos) to the iPad, but as you don't want to sync at the moment you can't do that.
You can reset the iPad back to factory settings and start from scratch with it : Settings > General > Reset > Erase All Content And Settings

I think I have the latest Firefox version, but keep getting messages about updating it. 1 says something is preventing Firefox from updating securely; another says something is trying to trick Firefox into accepting an unsecure update. What's going on?

The 1st message goes on to say, "Please make sure that you have the latest version of Firefox from http://www.firefox.com." Assuming 4.0.1 is the latest version, it seems this is a bogus message and I haven't clicked on the link.
The 2nd message goes on to say something like, "if this continues [the attempt to trick Firefox into accepting an unsecure update], contact your network administrator."
I started getting the messages on all 4 of our PC's (2 desktops running Windows 7 Home Premium 64-bit, 1 running XP 32-bit, & a laptop running Vista Home Basic 64-bit) after updating to Firefox 4.0 on them. I manually updated to 4.0.1 on all thinking that would stop the messages, but it hasn't.
I loaded & ran free versions of McAfee Stinger, Malwarebytes Anti-Malware, and Super Anti-Spyware programs on all our PCs; each program found & repaired some infected files on each computer, but the messages continue on all.
Thanks for any help you can give.

Apparently this occurs when Firefox has problems with security certificates. There have been a few questions about this. I will try to get advice about this.
Apparently you are using Internet Explorer 9 (From your system details). Do you have Google Updater plugin installed on Firefox ?
(That been implicated in this sort of problem by one poster, and some users with the problem do have Google Updater, but some do not)

HT4431 I just updated from my lion 10.7.5 to maverick and was told that my iPhoto 8.1.2 would be a free upgrade to the new iPhoto version?? but I cannot find an update ??

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