HT4463 I keep getting the message "The application could not be downloaded. The installation could not be started."  with a "Retry" and "Cancel" button,  I have been re-trying for several hours to no avail.  What is the problem?

I keep getting the message "The application could not be downloaded. The installation could not be started."  with a "Retry" and "Cancel" button,  I have been re-trying for several hours to no avail.  What is the problem?

You'll need to contact support and have them check your account
https://expresslane.apple.com/GetproductgroupList.action

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