HT4527 I had an iTune account on a laptop that crashed. I just downloaded iTunes on current laptop, but am not able to find any info, or even how to login as I used to, from old laptop?? What do I do?

I had a laptop, an Averatec, for almost 7 years when it crashed. The OS on that laptop was Windows XP. On that pc, I had an iTunes account, I have no idea what version it was, however, the pc crashed nearly 6 months ago, if that helps. I have just downloaded iTunes on my current laptop, a 2 year old Toshiba with Windows 7. I also have an iPad, and I just purchased an iPad2, which is why I downloaded iTunes at this time. I need it in order to sync my new iPad. My problem/question is this- I can not find any way to login in to iTunes using my old account name & password, therefore, everything that I had in my music library and all other items are no longer accessible. I can still get into the iTunes store using my Apple I.D., but that does me no good in finding the other items. As I said, I don't see where a login & password is needed for this version of iTunes, yet I definately have one that I used in the past. Am I just out of luck, or is there a way to find my previous purchases? Thanks for any assisstance. I am NOT a tech geek (I don't mean to offend), can barely send an email, so I need all the help I can get! (BTW, as I was watching the tutorials once iTunes downloaded, I paused, backed-up, played, paused, etc.; and THEY ALL quit playing on me! I'm gadget cursed.)

Copy them from your old computer, or your backuo copy of your old computer. to your new one.
The music sync is one way - computer to ipod. the exception is itunes purchases.

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I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

I have a 16 year I support that lives in Haiti. He has a computer, but is not able to charge on a credit card. If I purchase prepaid Itunes gift cards, is he able to set up a Itunes account and use these gift cards. That would be his only method of pay

Hi judifrom!
I have some links for you that can help shed some light on the subject of gifting through iTunes and Apple IDs. The first can be found in this link:
Gifting - Apple Store (U.S.)
http://store.apple.com/us/help/gifting
and the relevant information in that link can be found right here:
Gift Cards and Certificates are valid for use only in the country in which they were purchased. Only residents of the U.S may redeem gift certificates purchased in the U.S.
You can still help them set up an Apple ID without payment information so that they can download free items through the iTunes store though. The steps for performing that can be found in the following article:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
http://support.apple.com/kb/ht2534
Thanks for using the Apple Support Communities!
Cheers,
Braden

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core

1st-I was able to log into my account but was not able to open any applications, tried another account and same thing. was able to log out and restart but now am unable to use mouse. g5 dual core, can't remember the os without seeing it.

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Let us know how far you get, or results.

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

I have just upgraded to the latest version of OSX as invited by Apple. Since then iTunes will not play and my volume controls have stopped working - in Preferences the sound controller is not able to find any input or output devices. What is going on?

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode* and log in to the account with the problem. The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
*Note: If FileVault is enabled under OS X 10.7 or later, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
There will be no audio output in safe mode. The question to be answered by the test is whether any devices are listed in the Sound preference pane. After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

I forgot my password for my iTunes account and the email that is associated with my iTunes account no longer works. How do I recover my password and be able to change my security questions?

Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers

I have iphone 4s , I'm not able to join any wifi, I have tried all the methods, resetting, trying different wifi and many others , but still not able to join any wifi , what shall I do?

I have iphone 4s , I'm not able to join any wifi, I have tried many things, resetting, trying different wifi and many others , but still not able to join any wifi , what shall I do?

Contact iTunes support. Nobody here can help with billing problems.

Iam not able to find Header, Navigation and Structure options in. I am using Dreamweaver CS6

Iam not able to find Header, Navigation and Structure options in Insert Panel. I am using Dreamweaver CS6

I've updated and now the problem solved. Thank you very much Ben...

HT1933 I have been charged £5.44 from itunes but have not purchased anything. I have checked my itunes account and it shows that a purchase was made on the 15th January but doesnt say what it was.

Hi
I have been charged £5.44 ffrom itunes but haven't purchased anything. I have checked my itunes account and it says there was a purchase on the 15th January 13. It doesnt say what it was or how much it was for. The listings show all the apps ive downloaded whether they are free or charged but not this one from the 15th.
Please can anyone help me find out what has happenned and how i can find out what it was for
Thank you

The purchase history on your acocunt should say what the item was : if you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it, click on that and you should then see a list of your purchases (the most recent purchase is above the list).
If you didn't make the purchase, and nobody else has access to your account or devices and may have made it, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If you didn't make the purchase then you should also change your account's password e.g. via the Store > View Account menu option on your computer's (click the Edit button to the right of your id on your account's page), by tapping on your id in Settings > iTunes & App Store on your phone, or via http://appleid.apple.com

I bought a used macbook air from a dealer. now that i want to register it to my apple id am not able to coz it says ita registered to another id. And i dunno the old user nor is the dealer is ready to pay back.:( What should i do?

I dunno the old apple id too so am not able to install the i life'11. Will this problem be solved by installing a fresh OS or will it be of no use. And i dunno the condition of the macbook either....if it's stolen or pawned..:( Please help

If new versions of iPhoto and the other iLife applications (iMovie and GarageBand) were purchased by the previous owner from the Mac App Store, then they will be locked to the previous owner's Apple ID and cannot be transferred to you. You will have to re-purchase them under your own Apple ID.
If this is an older MBA that came with Snow Leopard or an earlier version of Mac OS X, though, the system would have come with an installation disk that included the iLife applications, a disk which the seller should have provided to you. Those iLife applications would be older versions, of course, and may or may not work in Lion depending on how old they are.
Regards.

I have an itunes account on my computer and i tried to download itunes on my laptop, and all my music and information is gone. How do i move the stuff on my computer to my laptop?

I have an itunes account on my computer. Now that I have a laptop, I downloaded itunes on my laptop, but all the music and info is gone, how do i move the music and stuff from my computer to my laptop?

There are various ways that you can copy your content from one computer to another : http://support.apple.com/kb/HT4527

Unable to play some movie from Netflix on my iPad. When I click on a movie an error message comes up which says "cannot play movie. Please try again". Can anyone assist me? I just upgraded to iOS 7.1. Netflix not able to find problem.

Unable to play some movies from Netflix on my iPad. When I click on a movie an error message comes up "Cannot play movie. Please try again later." I contacted Netflix but have not been able the help so I am wondering if it's my iPad. I didn't have a problem before but I have recently upgraded to iOS 7.1. Also is a certain amount of storage needed to play a movie? About how much is that?

Hello all,
I have an iPad 2 16GB with iOS 7.0.3 and Netflix version 5.0.2. I cannot watch netflix on an External LCD monitor that I have through VGA out. I use bluetooth speakers, so the AirPlay is going to that for Audio. Before this update, this combo worked without an issue.
So as of Friday Nov. 8/2013, I contacted Netflix support, and they said they fixed the problem on their end, and the fix is on the Apple side of things, and to contact Apple support.
So, I contacted Apple support, and the first person I spoke to said I would have to agree to pay a $35 fee for 30 days of support to this problem since my unit is out of warranty. I said this isn't a hardware issue, it's a software issue, and I'm not willing to pay to fix a problem you created. So I got a Senior Level advisor on the line, and she was helpful, and she's looking into the issue for me and said she'll contact me sometime on Tuesday or Wednesday (Nov. 12 or 13) to let me know of the issue.
Here's the thing: this is a combination of Netflix and iOS not working correctly with any of the Apple Authorized Dongles. This is truly a code error that some hot shot programmer had major oversight on, and their management didn't catch it either. There was no reason for Netflix to rush to get this Netflix update going until Apple sorted out the bugs in iOS 7.
Anyway, if I hear anything from Donna (the advisor), I'll post it and let you guys know. In the mean time, good luck!

I have a 4th generation ipod touch and I want to move my itunes library to a different computer, can I just download itunes or will my ipod software be too old?

Can I just download the newest itunes and still have my 4th generation ipod work with it?

Download iTunes on the new computer and then:
Syncing to a "New" Computer or replacing a "crashed" Hard Drive: Apple Support Communities

My hard drive failed. I was able to restore my files from an external hard drive. I have my bookmarks saved but am not able to import them into Firefox as the only option is to import them from another browser. Any suggestions?

-My hard drive failed.
-I was able to restore my files from an external hard drive.
-My bookmarks are saved to a folder on my new hard drive.
-I am not able to import them from this folder on my hard drive into Firefox.
- the only option Firefox offers for importing bookmarks is to import them from another browser...is there another way?

In Firefox the bookmarks are saved in a database file called places.sqlite in the profile folder. If you have got this file from the external hard drive you can restore the bookmarks by copying this file to your current profile folder. For details of the location of the profile folder see either https://support.mozilla.com/kb/Profiles or http://kb.mozillazine.org/Profile_folder_-_Firefox

How do you guys transfer photoshop cs6 from old laptop to new one?

Hi,
I'm trying to transfer photoshop cs6 from my old macbook to new one.
I tried to do it through using migration, but it doesn't work.
Is there a better solution? or do I need to buy new one ?

Migration does not work well with Adobe programs. Deactivate it on your old machine. Then use the Creative Cloud Cleaner on the new machine to get rid of the unsuccessfully migrated software. https://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
Then do a complete new install on the new machine, and activate it.

Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What does this mean? I have had this phone for over a year..

Just downloaded iTunes to new dell laptop, tried syncing my iPhone get an error message: "this iPhone cannot be used because the Apple Mobile Device service is not started". What is the issue, had this phone over a year??

I had this problem before. I like to disable extra services to speed up my computer and I disabled the Apple Mobile Device service and had to re-enable this.
You can do that by going Control Panel>Administrative Tools>Services. Once you have gone to the services window, look for Apple Mobile Device and right-click. Select "Properties". There should be some information about the service as well as the label "Startup Type" with a drop-down menu beside it. If it says "disabled", that is your problem; Change the selection to anything except disabled (Automatic is easier and ensures that you can sync as soon as itunes opens).
If this doesn't work, I would look into your anti-virus' settings. Good Luck!

HT4527 I had an iTune account on a laptop that crashed. I just downloaded iTunes on current laptop, but am not able to find any info, or even how to login as I used to, from old laptop?? What do I do?

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