HT4528 i want to downgrade my iCloud storage

I want to change my iCloud storage to the free amount. I just got charged for the full amount, will I be able to get a refund?

Read here:
http://support.apple.com/kb/ph2615

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How can I REALLY downgrade my iCloud storage? HELP!

How can I REALLY downgrade my iCloud storage? Apple is trying to scam ppl out of $$. They will NOT allow you to downgrade per their instructions. It ALWAYS says the iCloud manager is not available, try later. Here is what my email says:
This is a reminder that on 03/03/2015 you will be charged $10.99 for your 20 GB storage plan using your Visa •••• (deleted). If you do not wish to be charged, you can cancel by downgrading to the free storage plan from your iOS device, Mac or PC.
The iCloud Team
I'm so disappointed that all my products are currently Apple and now I down't trust them as far as I can throw them. There is already a class action suit in Florida for the icon taking up 23% of users' available space, now they are trying to charge me $$ yearly when I do NOT need the space? Shame, Apple.. Steve Jobs must be rolling in his grave about your unethical business practices... This does NOT work:
You can also cancel or downgrade your storage plan at any time. For a full refund, contact iCloud Supportwithin 15 days of an upgrade or within 45 days after a yearly payment. Partial refunds are available where required by law. Learn more about iCloud storage plans or get help using Cloud storage.
No... the "done" button will not light up, and it says the iCloud manager is "not available at this time. Try again later." This is a known problem... fix it.
<Edited By Host>

Thank you Roger! Going into my iTunes at least allowed me to delete my credit card info so they can't charge it. In the meantime, after 2 calls I finally got connected to a Senior Advisor from Apple who was able to manually go into my account and remove the automatic charge to my credit card. After sharing my screen, she was able to see the issue many others are having being unable to downgrade. There is a bug in the system that tells you the manage storage is "unavailable at this time". She followed me through several of these threads and realized it is actually an issue. She took all the relevant information and will submit a bug fix request. She even admitted that goal and apple were having an issue syncing to the correct time zone at that there was no know fix at this time. While frustrating, the honesty was refreshing.
Thank you SO much for you quick response on this! My apologies for my tone; this was my first time using this forum. I went through Apple support and didn't realize that there are no Apple employees on here. I was on the line with someone from customer service that wasn't as helpful at the time and was very frustrated..
Thanks again for your help! To all others having this problem, keep calling Apple tech support until you get a Senior Advisor - they will help!! The advisor even told me to tell people to call in and that they need to manually downgrade on their end until they get this issue resolved.

HT201318 How do I downgrade my iCloud storage and get a refund within the 15 days?

Help!
How do I downgrade my iCloud storage and get a refund within the 15 days?
I recently up-graded from 10 to 20GB in the middle of my storage plan, but I've changed my mind. How can I get a refund and revert my account back to its previous settings?

If in the US, follow the link below (you must request a refund within 15 days) -
https://discussions.apple.com/message/16968425#16968425
it gives the USA phone number - if you don't live there you will have to find an equivalent number from the 'Contact Us' link at bottom right of this page.

I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore. If there another way for me to do this?

I'm trying to downgrade my icloud storage; however, my MAC book will not upgrade pass 10.6.8 and I don't have my iphone anymore. If there another way for me to do this? I've tried everything I can find online and of course my coverage has expired and can't call the support team.

Hello Lara,
have you already called Apple and explained your current situation, because I don't see a way to downgrade your storage plan with a Mac only running Snow Leopard and without a iOS device running at least iOS 5.
Best regards.

HT4847 Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

Why is the "done" button inactive when I try to downgrade my iCloud storage plan to 5GB free? Doesn't work from iOS device or macBook system preferences. I didn't sign up for a $40 plan.

I found the solution .,,,
1) click on your current plan and press done your payment details will appear .
2) the first section is your plan and there is a botton "change" click on it
3) it will take you back to the upgrade options
4) press on the downgrade options
5) choose the 5 GB and the done botton will be enabled
6) click on it you'll back to the step number 2 , here read carefully you'll see that your changes will take effect after the current plan expired with the date.

TS4009 How do I get a refund for downgrading my iCloud storage?

How do I get a refund for downgrading my iCloud storage?

If you are canceling a storage upgrade within 15 days of purchase, in the U.S. you can call 1-800-MYAPPLE for a refund.

I am unable to downgrade my iCloud storage. I am unable to hit the "done" button on my iOS device or in Windows.

I am unable to downgrade my iCloud storage plan in Windows or on my iOS device. I cannot hit the "done" button to change the plan. Any ideas?

If you have given correct info about you ios 6.1.3 - all you need to do is delete account. You will be able to sign in with new one afterwards. Make sure you don't delete any info when you see those prompts.

I want to ask my icloud storage and backup is 3,3 GB available from 5 GB is it also because the apps i have been purchased took that much space?

i want to ask my icloud storage and backup is 3,3 GB available from 5 GB is it also because the apps i have been purchased took that much space?

Note that Photos in your Camera Roll are also backed up to iCloud.
I have found most of the time, this is what is consuming a lot of the iCloud space.
You should regularly copy the photos from iPhone to computer.
-> http://support.apple.com/kb/HT4083
Then delete from the Camera Roll
You can then sync only the photos you want, back to the iPhone, using iTunes.
-> http://support.apple.com/kb/HT4236

I want to upgrade my iCloud storage, but as I'm in Spain it won't accept an English card! Is there any other way to upgrade or change country??

I want to upgrade my iCloud storage, but as I'm in Spain it won't accept an English card! Is there any other way to upgrade or change country?? Please help!!!

Andy,
We are currently in the same situation as you. Seems we have been "Spoofed",,,, e-mails "TO" us and also sent "From" us.... Both to and from using our old <xxxxxx.mac.com> address. We are getting about 15 of the e-mails a day. All from some version of "Med Store",, "Great Medical Store",, "Erect Meds Cheap",, and other variations of same.... Each one has a different "Link" in the text, but we never launch them.
The amazing part is that for the past six weeks they all indicate that they originate from a different address. Some foreign and some from US addresses. So, we cannot write a "Rule" banning the originating address.
We did write a "rule" that send them to "Junk" and forwards each one to <[email protected]>.
Anyway,,,, we are ready to change our address, but are in the same "can't be done easily boat" as you.
Seems we have to start all over and establish an entirely new Apple Account. (Our old one will remain out in cyberspace forever)..... Seems strange.....
Our reluctance remains with stuff like our Calendars, Notes, iTunes, Apple Store purchases, etc......
We have posted questions here and on MacRumors, but seem to never get good answers..... Most say just "live with it" and maybe it will stop.
And like you we found out about using Alias' to late... shame on us....
Very confusing and frustrating.....Still open for any input....
Mike

HT4847 i want to downgrade my icloud i dont need all the storage anymore

how do i retract icloud storage? i no longer need the extra icloud storage. I need to cancel the year payment for extra storage.
sincerely,
jamie bell

If it doesn't have enough storage, try deleting some of your iCloud data so you have enough to fit within the 5GB plan. Then try downgrading.
This article provides some suggestions for reducing your iClout storage: http://support.apple.com/kb/ht4847.

I no longer have an iphone and need to downgrade my icloud storage.

Hey,
I no longer have an iphone and I had upgraded my storage last year. I keep getting emails saying I'll be charged again for the storage I don't use anymore. Everything that shows you how to downgrade consists of using the settings on the phone. I'm not sure if there's a way to downgrade without using my phone. I have an ipod but it's old and I don't even use all the GB thats on it. Don't want to be charged to storage I don't use. I don't even have anything saved on to my icloud anymore. Need some help!
Thanks!

Hi KandiKorn,
Contact iCloud Support, and tell them you want to cancel the subscription:
https://getsupport.apple.com/Issues.action
Follow the prompts and fil out the appropriate responses. It willl take you to a page where you can set up the direct contct with them.
Cheers,
GB

How to downgrade my icloud storage if I no long have that device

HI I received an email telling me I will be charged for my icloud storage in the 13th but I no longer have my iPhone or downgrade this storage plan.
ANy ideas how to stop them taking this money from my account. I can't get any telephone numbers to call and have spent hours trying to solve this online.

Katheleen ..
Help at this support article > iCloud: Storage upgrades and downgrades

Want to share my iCloud storage with my spouse, Family Sharing?

Wife has a maxed storage 4s can't upgrade to iO8.1.2. We got iPhone 6 for each other, but she doesn't have icloud storage to get everything tranferred. I have 200GB, and inititated Family Sharing. Her storage plan has not changed from the default 5GB. Wondering if there is something I have missed about sharing my storage, OR if I cannot do it even with Family Sharing

Hey d2boogie,
Congratulations on getting each other new iPhones and Family Sharing. Let's see if we can get things up and running for you both.
Family Sharing does not share your iCloud storage space. What it does do is allow you to share content such as iTunes store purchases, a calendar, and a photo album. It also consolidates billing for iTunes, iBooks and App Store billing. See this article for a description -
Family Sharing - Apple Support
In order to update your wife's older iPhone, I would suggest that you use the steps in this article -
If you need more space for an iOS update - Apple Support
To transfer her content from the older phone to the new one, use the steps in this article -
Transfer content from an iPhone, iPad, or iPod touch to a new device - Apple Support
In particular this section -
Use iTunes
If you don't have an iCloud account or you just want to keep a backup on your computer, you can use iTunes to back up and transfer content on your device.
If you should decide to sell or give away the older phone, you may want to follow the steps in this article -
What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Be well,
Brett L

I cannot downgrade my icloud storage plan

I am using under 1mg storage and wish to downgrade my 20mg plan to 5mg. When I go to settings and select the 5mg plan the "done" field won't light up so I cannot select that plan.

Hey There saaymast,
The resource below will explain how to manage your iCloud Storage. Are you using the same Apple ID for iCloud as you do for iTunes? If your issues is still not resovled after following these steps, there is a link to the iCloud Support team. With your permission, they will be able to look into the details of your account and help you change the plan.
Get help using iCloud storage - Apple Support
https://support.apple.com/en-us/HT203527
Make sure that you're signed in to iCloud with the correct Apple ID
Use these steps to check your Apple ID:
iPhone, iPad, or iPod touch: Tap Settings > iCloud and tap your name.
Mac: Choose Apple menu > System Preferences > iCloud > Account Details.
If you still can't downgrade your storage, contact iCloud Support.
Hope that helps ...
- Judy

Unable to downgrade my iCloud storage because the done button is off

WWhen upgrading to 8 yesterday, I mistakenly upgraded my storage on iCloud . I am trying to go back to the free storage and I am unable to complete the transaction because the "done" icon is in a lite grey mode that indicates an off position.

HI Klaus 1,
I have an I-Pad 2. Any input is sincerely appreciated !

HT4528 i want to downgrade my iCloud storage

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