HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

I was charged for the same ringtone twice. Who do I contact for a refund???

http://www.apple.com/support/contact/

Similar Messages

TS1424 I was charged for the same ringtone twice as far as i know i only downloaded it once??

Why was i charged twice for the same thing,i only downloaded it once that i'm aware of,how do i get my credit back?

You can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
What you can redownload for free will show under the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes, and in the Purchased tabs in the iTunes and App Store apps (and the Purchased tab in the ibookstore in the iBooks app) on your phone. If you redownload via those then you shouldn't be charged again.

What do i do if i was charge for the same app twice?

what do i do if i was charge for the same app twice? and how do i get my momey back?

Developers do not handle refunds. The purchase activity is between the user/customer and Apple.
To report an issue with a purchase, follow these steps:
• Open iTunes. If you are already signed in, skip to step 4.
• Choose Store > Sign in.
• Enter your account name and password, then click the Sign In button.
• Choose Store > View My Account
• Click the Purchase History button
• Click the Report a Problem button at the bottom of your purchase history
• Click the arrow next to the purchase with which you want to report an issue
• Click the Report a Problem link next to the item with which you wish to report an issue
• Click the Problem menu
• Choose the option that best describes the issue. If none of the options match your issue, choose "My concern isn't listed here."
• Write comments about the issue (optional).
• Click the Submit button

I was charged for the same app twice, but I only had enough money to purchase it once. I used a prepaid Mastercard, and cannot remove it from my account. I am also unable to download anything from iTunes. How do I fix this?

The "none" option is nowhere to be found, and I can't remove my card. I don't really want to create a new account.

You'll have to pardon my ignorance of some computer terminology; I'm a retired manager and not a computer technician, hence my muddling up of client and server terminology.
Re your comment about Port 339: I did qualify this with (?). As I wrote, it all happened at lightining speed and the guy at the Genius Bar didn't bother explaining what he was doing. Port designation contained 3s and 9s to the best of my recollection.
That said, you seem to be spot on re setting up a 'dummy' client in Mail. I set it up as you suggested and I can send to and receive from this client without a problem. You appear to have identified the solution, notwithstanding the claims of the ISP's 'experts'.
The next problem I have now is sorting out my wife's mailbox that is so troublesome whenever I set it up on Mail.
All the other set-up advice to date yielded a similar result; inability to send from my account to her inbox. Perhaps deleting her details from the account altogether and setting them up again from scratch may be the solution and I shall try that in due course. The impediment that I have with this at the moment is that my ISP admits that it has 'a technical problem with its email servers' and some of its related web pages that prevent my doing this myself. I will have to go through the telephone 'help' line and ask the technician to set it up at their end on my instructions. This has some disadvantages in that I have to divulge the password to the account to the operator rather than keeping it anonymous by doing it on-line. You may have solved the problem, but until I can successfully sort out a working mailbox for my wife i cannot definitively say so.
Many thanks for your perseverance. You've made more sense than anyone else so far and that deserves some points, surely?

HT5731 i have accidentally purchsed the same episode twice. how can I delete and get a refund for the erroneous purchase?

i have accidentally purchsed the same episode twice. how can I delete and get a refund for the erroneous purchase?

You can try the 'report a problem' link to contact iTunes Support and see if they will refund or credit you for the second purchase : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

I'm stuck I've just been charged for the same purchase twice but when I go to report it, I get a message telling me that I can't connect to iTunes!;( I'm totally confused because I've done everything I could think of to try! Can u help

Please can you help me, I'm stuck!
It all start when I purchased some coins for the Facebook game bejewelled & it's gone down hill from there.
First after putting my password I got a message telling me my purchase was unsuccessfull then was prompted to put my password in again which I did & a message flashed up for a second saying something about my purchase being successful but not downloaded but soon after my coins appeared so I didn't think much more of that. UNTIL I got emails showing my purchase, which would fine as nothing is free but I realised I had been invoice twice for the same purchase, so I panick think how can I can my money back, so I clicked on the report a problem highlight in blue & I'm transferred to iTunes, after a short while a message pops up telling me I can't connect to iTunes.
I've tried lots of different ways to fix this but had no joy, I can't seem to get onto iTunes to get any suport either but it's still letting purchase stuff & look & purchase music & apps though iTunes, I've reset my device & also plug into my laptop, checked all my settings on the device etc:-
I've ran out of ideas, CAN YOU HELP!;)
Thanks

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Forgot passcode or device disabled
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: Back up and restore your iOS device with iCloud or iTunes
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

HT201272 Purchased an app by mistake, try to delete when it was downloading, didn't succeed and was charged for the purchase. Is there a way I can get refunded by this error that I committed

Purchased an app by mistake, try to delete when I was downloading, didn't succeed lost app and was charged. Is there any way to refunded for this app or am I out of luck for pulling a bonehead move.thanks

You get charged the second you click "buy".
iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html > Get iTunes support via Express Lane > iTunes > iTunes Store - Apple states all sales are final, but you can always ask nicely.
post by stevejobsfan0123 - https://discussions.apple.com/message/18879347 - "In the iTunes receipt which will be (or maybe already has been) emailed to you, click on the Report a Problem link. After following the steps, one of the options is 'I inadvertently purchased this item.' Select that."

HT3702 I have been billed twice for the same ringtone is that right?

I have been charged for the same ringtone twice is that right?

Did you download it on two devices - they are currently a one-time only download, so to get them on a second device you need to copy them from the first device to your computer's iTunes via File > Devices > Transfer Purchases and you can then sync it to other devices that you have. Otherwise you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 The movie I rented didn't downlaod, but I was charged for the rental. How do I get it to download without being charged again?

I rented a movie from itunes, but it didn't download to my ipad. I was charged for the rental. How can I download it without getting charged again?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link (iTunes support should reply within, I think, 24 to 48 hours).
Some people have had a problem with the 'report a problem' link (it's been taking people to this site on a browser instead of showing a form in iTunes) - if it does that to you then try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

HT3702 Billed for the same song twice

I was billed for the same song twice. It shows in my music once. How do I get credit for this?

http://www.apple.com/support/contact/

HT5622 i downloaded a book. howver it did not go through the 1st time - yet I was billed for the same book several times

i used Itunes to download a book
it did not download the 1st several times....and I did not get it
it finally went thru
but I was billed several times for the same book
how can I get the duplicate charges for the same book reversed?

Try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that book and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption.

I tried to purchase an album, it said wrong zip code so i fixed that. was charged for the album but it did not download. any help?

I hadnt updated my bank info when i moved. I finally got aroud to it and also on my itunes. I was charged for the album that did not download. Help please.

Downloading (using iOS or computer) past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not all media formats are available in all countries (see: iTunes in the Cloud and iTunes Match Availability by Country - http://support.apple.com/kb/HT5085); apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list (e.g., ringtones, audiobooks), or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the iTunes Store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases.

HT204088 doubled charged for the same app

Why am I getting doubled charged for the same app

Could you be more explicit, this is a user forum. Apple does not answer questions here. We are not mind readers. What app? How do you know that you were double billed? Was it with the same Apple ID or with two different IDs?

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

I recently purchased "The Simpsons Movie" on iTunes, but it is not appearing on my cloud - or under recent purchases in iTunes. I was charged for the purchase and received a receipt. During the download i received an error message.

Store > Check for available downloads
Or report a problem...
tt2

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

I downloaded an audio book, it shows up in my library, but there's nothing there? I was charged for the download? iTunes won't allow me to try to download again? Help!

BobbyTrumbull wrote:
I downloaded an audio book, it shows up in my library, but there's nothing there?
How does it show up in your library if it's not there?
What happens when you selec it and press Play?

HT4528 I was charged for the same ringtone twice. Who do I contact to get a refund??

Similar Messages

Maybe you are looking for