HT4528 I was using my phone, set it on my bed for maybe ten minutes, went to use it again and the screen was black and it was unresponsive. Nothing happens when I plug it in, I tried a soft reset and nothing happened either. Is there anything I can do?
a friend of mine said this happened to her, and apple told her to leave it plugged in for a while. I've already had it plugged in for several hours and nothing has happened. I haven't been able to get to apple yet but I was wondering if there was anything I hadn't tried yet?
Try to connect in recovery mode to your computer, explained in this article:
iOS: Unable to update or restore
Similar Messages
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My screen wont turn on, and the screen is black. It was working fine, but then it just turned off. The only way it will work is if I close my laptop, and pinch the two screens together
You have a hardware problem and you should take it into a apple store to be looked at and fixed.
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Decided to update iphone 4 to ios 5.1 and mid update it froze and the screen is black. Phone does not respond to any combinations of home and power buttons, when plugged into computer it does not see it is plugged in so I cannot restore or anything. Looks like the screen is on it's just unresponsive and black obviously. Has anyone had this problem? I was updating via wifi right in front of my router and my computer.
Spoke to a "senior advisor" in the Apple TV department. Her suggestions: change channel in router to minimize/eliminate wifi interference from other users; move router away from any metal - i.e., DVD player, phone modem, etc.; keep router away from wireless 2.4 gH phones, which are "notorious" for crashing wifi routers. So she confirms that the problem is one of connection to router suddenly dropping out.
My own feeling is that none of these fixes will do the trick, because it seems pretty clear that there is a hardware component here - the timing of the drops seems like an overheating issue. It takes 35-40 minutes for the box to warm up enough for the first drop; then each consecutive drop happens quicker than the one before, as it heats up more. Each time it drops, its tiny brain gets a little more scrambled; last night it finally wouldn't start up again at all.
My suggestion is that everyone who is experiencing this problem, please call Apple tech support and ask to speak to a senior advisor in the Apple TV department. Make them aware of this problem! -
My iPod touch won't turn on. I have tried plugging it in to charge, but and the screen remains black. I have tried restarting/resetting it to no avail. I would really appreciate your help. Thank you.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
IPhone 5 screen is flickering randomly, the phone freezes and the screen turns black.
I bought an iPhone 5 in New York last December. Now I live in Bogotá, Colombia and I can't find an authorized service center because they said that only if I bought it from a local carrier they attend the warranty.
My iPhone 5 screen is flickering randomly, the phone freezes and the screen turns black… The only way to make it work is to reboot with Home and Lock buttons pressed at the same time. But in the process most of the times it flickers again, and again, and again. I couldn't find a reason to identify what could be causing the issue. Also sometimes when it freezes, some group applications get ungrouped, causing a big mess.
I already tried to restore the phone, remove the SIM, delete all applications with no luck.
Any sugestion? Thanks!Was this phone ever jalbroken?
If restoring as new, without using a backup, didn't help, there is certainly a hardware problem that only replacement can fix. Your warranty is void unless you return to the USA. Short of that, finding a local independent iPhone repair center would be your only option -
my iphone 4 just turned off and the screen is black and it wont turn on . its in perfectly good condtion and ive had it since april , help please?
I've tried that. It doesn't work. The only thing that happens is the apple comes up. I've tried holding the home as I'm plugging it in and keeping it held for a few minutes, but nothing happens. My iTunes doesn't even read that it's connected.
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When using my iMac the screen turned blue and so I turned the compute off. When I turn on again power does get to the computer but there are no chimes and the screen remains black. Any advise please. David
Hello DJJOC,
Thanks for using Apple Support Communities.
To start troubleshooting this issue where your iMac's screen will not illuminate, please reset your SMC by following the information outlined below.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.
Note: For Intel-based Xserve computers that are not responding, you can shut down locally, or by using remote commands, or by pressing and holding the power button for five seconds.
Intel-based Macs: Resetting the System Management Controller (SMC) - Apple Support
Take care,
Alex H. -
my ipad 2 freeze up and i've tried to reboot it, but it can't works. and the screen is black look alike reboot.how to fix it?, my ipad 2 freeze up and i've tried to reboot it, but it can't works. and the screen is black look alike reboot.how to fix it?
Have you tried a reset ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot.
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i locked my ipod before i went to bed a few nights ago and in the morning when i woke up i tried to turn it on but the screen stayed black so i put it on the charger to see if it was dead or not but it wasnt. i left it on the charger for an hour or two thinking it will turn on but nothing happened and i just tired to connect to itunes and nothing happened.
Hi,
Try a Reset of the Phone... You will Not Lose Any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
The Apple logo will Appear and then Disappear...
Usually takes about 10 - 15 Seconds...
Turn the Phone On...
If that does not help... See Here:
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414 -
My Ipod touch 2nd generation was working fine until I tried to charge again from my PC,when I connected the Ipod was getting too hot and smelling like burn cable,the screen turn black and doesn't work anymore. any ideas about what happen?
You can try here:
iPod touch: Hardware troubleshooting
However, from your discription, I suspect that something is broken. Maybe a dead battery. In that case. I would make an appointment at the Genius Bar of an Apple store and see what they say. -
IiPad air2 suddenly freezes, the screen goes black but the sound is still on, I have taken it back to factory settings and it was OK then yesterday it froze again, only plugging it into my IMac got it going again. Anyone else got this problem?
Greetings jupiejupie,
Welcome to the Apple Support Communities!
I understand that your iPad is sporadically becoming unresponsive and the screen is turning black. In this situation, I would recommend reading over and working through the suggested steps in the attached article.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Joe -
I dropped my iphone 4 pretty hard, it cracked (although it already had a few cracks in it) and now the screen is black but sometimes has a background light turn on and then off. Holding the home button and off button at the same time do not work. When I plug it in to charge or to the computer it vibrates every 10 seconds and itunes does not seem to recognize it. It gets really really hot when plugged in (which I don't think is normal). icloud does not recognize it under "find my iphone" either. What could the problem be? I am wondering if dropping it dislodged something inside. if so, what did I dislodge and is it possible to fix this myself?
ThanksSounds like that drop was a critical one, my friend. I would make an appointment at your nearest Apple Retail Store, because you're going to need a replacement. Also as a side note: the reason that the charger is making the phone vibrate over and over is because there is a disconnect somewhere in the charge port of the phone, causing it to plug in and out over and over.
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My wife dropped her iPhone in the sink. I can plug it in and see the phone via itunes, I cannot get it to back up because the screen lock is on and the screen on the phone is blank. Is there any way to back up the phone at this point? I wan to be able to restore her contacts and I had the phone configured to back up to my MAC.
Unfortunately the answer is no, you cannot back up the iPhone if iTunes is prompting you to unlock with the passcode. Unless you could pretend the screen is on and slide to unlock then enter passcode like you would and estimate where all th buttins would be then I'm sorry you wont be able to back it up to iTunes.
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I have a week old Verizon iPhone 4S and it went dead and I have tried plugging into the wall outlet and into a MacBook Pro and pushed all the buttons but nothing. Besides taking back to Verizon is there anything I can do?
Thanks. I also found that holding the home button and on/ off button at same time for 15 seconds turned it back on.
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I conneced the Apple TV and it worked fine at first. It has worked well for some time. We are using them in our school this year, as well as converting to all apple products. I have been able to pull up my computer screen through Apple TV onto our projectors. However, tonight when I started apple TV, the mirroring icon came up, and everything seemed fine. Then a message came up that the Apple TV Box needed an update. I clicked on the button to run it now, and it seemed fine. The mirroring worked for about 5 minutes after the update, then I got a screen that had a picture of the Apple TV Box and a USB cord directed toward a picture of the iTunes icon. The light on the frontof the component flashed, and I couldn't go to the menu at all. I wouldn't do anything. I no longer cold see the Airplay/mirroring icon on my computer either. I tried to shut everything off and reboot the computer and the Apple TV box. However, none of this worked.
Any suggestions??? I'm a high school football coach, and this is how our team will watch film this year. I really need to get this rectified by the end of the week, as our team will go into camp for the next two weeks.Hello Philly,
I believe that when you reset your ipod(command given from the computer, right?) touch WHILE the ipod was updating, It cleared the system in the middle of writing files, thus corrupting(equivalent of cutting of in the middle of a sentence) the basic running system.
I suggest you go to an apple store and ask for a technical diagonosis in person. they may offer to help if the problem is fixable. If your ipod is still under warrenty, i would guess it would be free/low cost.
~Remember, I am just giving an educated guess on limited information
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