HT4528 my iphone 4 shut off and wont turn back on so i had to go to restore it and it wont reload or anything just stays on the loading screen and does nothing?
my iphone 4 shut off and wont turn back on so i had to go to restore it and it wont reload or anything just stays on the loading screen and does nothing?
Hi marissacav,
Welcome to the Support Communities!
The following article will provide some troubleshooting steps for this issue:
iPhone, iPad or iPod touch: Not responding or does not turn on
http://support.apple.com/kb/TS3281?viewlocale=en_US
Cheers,
- Judy
Similar Messages
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My mac was working fine the other day and I started it up today and it loaded to a blue screen so I restarted it and went to safe mode and it loaded up with the background and mouse but no icons. Could I please have any help thanks.
Just to confirm, your iMac is a "G5" (not Intel), and THIS is the procedure you used to reset the SMU
http://support.apple.com/kb/HT1767
and not the procedure for Intel iMacs.
If you have the iMac connected to an old (or overcrowded) power strip, try connecting it directly to a wall outlet by itself. Make sure no other cables (other than the power cord) are connected. -
My iPhone 4 is shut off and wont turn back on, unless i plug it in an outlet & when i do that it says "connect to Itunes" & then i do that and the phone wont turn on & it shows nothing is plugged in . HELP!
& it keeps trying to turn on but it wont . like the apple logo pops up for a minute , then turns off.Had exact same problem. Rang Apple support and various apple repairers. All of them said in effect, too bad, you'll have to lose everything since your last backup. It's a work phone with very important stuff on it and the latest backup was on a computer that had a virus. Convergence of crap :/
Happened to talk to a friend who said to try replacing the battery. Did that. Problem fixed. All data saved.
To all Apple support people: rather than say 'once it's in recovery mode you lose all data' try saying 'replace your battery and see if that works first'!!!! -
I downloaded upgrades available. The installation of those took a long time after re- initiatin the system and had to off. After this I could not get it to turn on again. Just stays in the gray screen with apple in the middle. What's wrong?
Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis. -
Ipod touch wont load past apple screen. I have tried resetting by holding home button and on/off but after it resets it still only loads to the apple screen. When I plug the device in It stays on the apple screen and itunes does not recognize it? I fear it may be stuck in some sort of reset loop which is stopping itunes from recognizing it. How do I go about the process of sending it in to apple if I cannot find a fix? Thank you in advance, it is greatly appreciated!!
- See if placing the iPod in Recovery mode will allow a restore.
- If not successful and you can't turn the iPod fully off (that is required to place in recovery mode), then let the battery fully drain. After charging for at least an hour try the reset, restore again
- Then time for an appointment at the Genius Bar of an Apples store. -
when i turn on my computer it stays on the grey screen and then turns off by itself. How can I fix that?
Hi , and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)
If perchance you can't find your install Disc, at least try it from the Safe Boot part onward.
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
Hold alt or option key at bootup, do asny boot choices show up? -
So like a moron, I made the mistake of finally updating my Iphone 4's OS to the new one that Apple has been bugging the crap out of me about for months now. The problem is, my phone is now stuck on the loading screen and I cannot get it to do *ANYTHING*. It won't connect to my PC, Itunes won't let me get on it without the pin lock being entered on the phone which I CANNOT do because the phone is stuck on the update screen.. and Apple won't talk to me for help because I cannot get them the serial number which I CANNOT do because my phone is stuck on the update screen!
Is there no way to just take the battery out or something? I looked for screws but they seem to be proprietary (because of course they are, because Apple) How do I force it to get off the update screen?!If you open it to take out the battery from the iPhone then you forfeit all service for whatever reason from Apple in the future.
Have you attempt to connect it to your computer and then restore it from iTunes on your computer? -
My imac is stuck at the loading screen and wont start up...
My 2006(ish) Intel core 2duo 2.16 mhz 20" imac wont start up, it only stays at the loading screen, how can i fix this?
Since you purchased your iMac long before the Lion OS was released your system should have come with a set of DVD's that can be used to reinstall the OS and applications. If you can locate those disks then stick the Install DVD into the optical drive, then power on the system while holding down the option key. Your system should boot with a menu showing the bootable volumes. After a few seconds you should hear the optical drive whirr and then see the Install DVD appear in the menu. Select the Install DVD and boot the system. Once booted you will have to select your language. Normally this disk is used to reinstall the OS, however for this exercise I would like you to pull down the Utilities menu in the menu bar and select Disk Utility. You can use the Disk Utility to check whether your hard drive is OK. If it fails the SMART (Self Monitoring Analysis, and Reporting Technology) status then you will need to replace the hard drive. You should also run the 'Verify Disk' and 'Repair Permissions' options if the SMART status indicates the drive is passing.
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I went on vacation a few days ago and in El Salvador, they have this mobile broadband sticks. Well, I was using one until it gave me a network error. After that, it shut down my computer entirely. The first time it happened, I didn't think much of it. I took the battery out and put it back in for it could work. It happened another two times, and after the third time, my MacBook stays stuck at the loading screen, and it will take 5-10 minutes on that screen, before it shuts down, or it wouldn't turn on at all. I've tried booting into safe mode, but it appears to not boot into it. I've tried resetting the Pram, and using disk utility, but that still won't work. I don't know what else to do to make it boot into OS X Lion.
I'm an AP student, and the majority of my work is in that computer, and it is very important! What can I do? Not only that, but I enter school in a few weeks and I need the AP work by the time I enter.
What can I do? Can someone help?
ThanksReinstalling Lion Without the Installer
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alterhatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion: Select Reinstall Lion and click on the Continue button.
Note: You can also re-download the Lion installer by opening the App Store application. Hold down the OPTION key and click on the Purchases icon in the toolbar. You should now see an active Install button to the right of your Lion purchase entry. There are situations in which this will not work. For example, if you are already booted into the Lion you originally purchased with your Apple ID or if an instance of the Lion installer is located anywhere on your computer. -
i switched to the classic 'landscape' and when i reboot, it just stays at the greay screen, with the macintosh logo, and a blinking question mark. ive tried several methods of key combinations with rebooting etc.. i just bought this. please help.
I bought this off of craigslist with my christmas money, TODAY. i really need help, i have OS X experience from school, just not OS 9x. I need to reboot back to OS X asap. anything that may help is very appreciated. Thank You.
Chris.Are you able to start up in Safe Mode?
http://support.apple.com/kb/HT1455?viewlocale=en_US
If this works you will see the normal desktop Once completely started up in Safe Mode, try to restart normally and go to Applications > Utilities > Disk Utility. Click on the top hard drive icon in the left sidebar and note the S.M.A.R.T. status at the bottom right of the pane. What does it say?
Select the named boot volume in the left sidebar, ("Macintosh HD" unless it has been renamed). What is the hard drive capacity and how much space remains available on it? Repair permissions on it.
See if you are able to do a little hard drive maintenance to help things out. -
My iPhone 4 shuts off, won't turn back on until connected to computer.
The phone is fully charged but won't turn on despite holding the home and top button for up to 30 seconds.
This started yesterday, where I noticed that the phone would shut off at 70% battery and not turn back on. I connected it to my computer and the Apple logo pops up, and after a few seconds (sometimes a few minutes) it goes back to the normal home screen.
So I completely reset the phone to factory settings and the phone seemed to be fine for an hour, to an hour and a half, until I stopped using it. I looked at the phone maybe 10 minutes later, and it was back to being dead again.
I charged it fully overnight again, and when I unplugged the phone and walked away briefly and came back, it was off again.
Any ideas, beside trying to reset it again? The battery life has been bad lately, so I was thinking of buying a new battery anyway, but if its not just a battery issue, then its not worth buying the battery.
Thanks.More info:
I plugged it in again earlier today after coming across the same problem and it briefly flashed the "no power" symbol before rolling over to the Apple logo and starting up to 100%. So I would guess its battery-related? -
its frozen on the loading screen to turn off
Hey there tblemings,
It sounds like your iPhone seems to be stuck on the Apple logo screen. I would try resetting the device with this process:
You should reset your device as a last resort and only if you can't restart it.
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
From: Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
If resetting doesnt work, then I would try putting the phone in recovery mode with this article and restore it with iTunes:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
Thank you for using Apple Support Communities.
Take care,
Sterling -
help please, my iphone has frozen when updating and now its stuck on the loading screen, i have tried holding the buttons down : didnt work, i have taken the sim out : didnt work.... i really need my phone to be working i dont know what to do.. help please?
http://support.apple.com/kb/TS1538
http://support.apple.com/kb/HT1808 -
Computer randomly shut off, won't turn back on
Ok so a basic run down of what happened.
I was using my email (I had itunes, transmission, ichat, safari running) and my computer (purchased december of last year) turned off. I waited 5 minutes wondering what happened, thought the outlet might be faulty or something, unplugged and plugged it into the outlet above it.
Pressed the power button, turned on, worked fine.
For three hours. Then it did it again, surfing safari; same programs running. Unplugged it, thinking it blew out or something (I live in an older house). Plugged it in to another outlet 3 feet away. Turned on, worked fine - Continued on my merry way.
3-5 Hours later, same deal. Only this time, I'd run out of nearby outlets. Double checking, and a bit confused I tried plugging something else into the outlet and... It works. Retried plugging in the computer... It doesn't work. It does however make the disc-sound when I press the power button. Nothing afterwards.
The only trouble I've had thus far is with Boot Camp/Vista. I had Vista installed via Boot Camp and it worked fine but no longer needing it, I unistalled the partition. Upon restarting the computer I go straight to a black screen that tells me to insert the windows disc, but that could be avoided by using option on start up.
I appreciate any help or advice offered, I'm calling apple right after this is posted and I realize I will likely have to take it in to a store.
Worth a shot though, just in case.The problem you describe is reportedly caused by a bad power supply, in which case you will need to have it repaired. You should contact AppleCare or take it to an Apple Store.
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i have a emac 1002 emc 1955 that wont go pass loading screen and cant get into utilities,i got from a auction and dont want to take it apart if i dont have to so looking for a little help before it goes that far.thanks
Hi Mike, the Keyboard shouldn't matter, it should be OK in that respect.
Your kind of stuck without any Install Disc to try to repair it or reinstall, but...
Tough without the Install disc, but some things to try...
Does it boot to Single User Mode, CMD+s keys at bootup, if so try...
/sbin/fsck -fy
Repeat until it shows no errors fixed.
(Space between fsck AND -fy important).
Resolve startup issues and perform disk maintenance with Disk Utility and fsck...
http://docs.info.apple.com/article.html?artnum=106214
Tough without the Tiger Disk problems, but try fsck...
To use fsck, you must run it from the command line. Unlike using your mouse to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:
1. Start up your computer in single-user mode to reach the command line. Hold CMD+s keys down at bootup. Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
2. At the command-line prompt, type /sbin/fsck -fy
(SPACE between fsck AND -fy important)
3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
The volume (name_of_volume) appears to be OK If fsck found issues and has altered, repaired, or fixed anything, it will display this message: ***** FILE SYSTEM WAS MODIFIED ***** Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot, (holding Shift key down at bootup), & use Disk Utility from there to Repair Permissions, reboot once more.
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
Does it boot into Open Firmware with CMD+Option+o+f ?
http://docs.info.apple.com/article.html?artnum=42642
reset-nvram (press Enter)
set-defaults (press Enter)
reset-all (press Enter)
Have you done a PRAM reset, CMD+Option+p+r...
http://docs.info.apple.com/article.html?artnum=2238
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