HT4528 My iPhone 4 shuts off randomly and won't turn on until I plug it in

even tried to hold down the home button + the power button

Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new).  Try each of these steps in order until the issue is resolved.

Similar Messages

  • MacBook Pro Mid 2014 shut off randomly and won't turn back on.

    Hello,
    My MacBook Pro(Mid 2014) won't turn back on. I was just typing up my essay and it just turned straight off and won't turn back on. It has happen several times before and all I had to do was press the buttons(SMC method) and the PVRAM thing and it would turn back on. But now it doesn't turn on at all. How do I fix this issue? I had went today to the Apple Store and had a appointment at 3:15-3:25 and I was late by 2 minutes, so they couldn't help me and offered me to come back at 5PM, but will busy so I asked for 5 Monday. Does anyone know what the problem might be? Back when it was operating it would shut off whenever I was using it at the random times. This is my first MacBook so I don't know if it's suppose to get Hot and loud sometimes when operating and then cool off afterwards if that helps out. It shutoff last week wednesday and doesn't turn on at all, but will charge to fully green though. Anyone got any suggestions? I do have a MacBook screwdriver to open it, so if anyone knows anything about the inside and how to resolve the issue it would be great. I don't know how to remove the battery so if you do know please tell me or some keyboard trick would be helpful!   All my data is on this so I would like to solve before Apple erases my data.

    Hello,
    My MacBook Pro(Mid 2014) won't turn back on. I was just typing up my essay and it just turned straight off and won't turn back on. It has happen several times before and all I had to do was press the buttons(SMC method) and the PVRAM thing and it would turn back on. But now it doesn't turn on at all. How do I fix this issue? I had went today to the Apple Store and had a appointment at 3:15-3:25 and I was late by 2 minutes, so they couldn't help me and offered me to come back at 5PM, but will busy so I asked for 5 Monday. Does anyone know what the problem might be? Back when it was operating it would shut off whenever I was using it at the random times. This is my first MacBook so I don't know if it's suppose to get Hot and loud sometimes when operating and then cool off afterwards if that helps out. It shutoff last week wednesday and doesn't turn on at all, but will charge to fully green though. Anyone got any suggestions? I do have a MacBook screwdriver to open it, so if anyone knows anything about the inside and how to resolve the issue it would be great. I don't know how to remove the battery so if you do know please tell me or some keyboard trick would be helpful!   All my data is on this so I would like to solve before Apple erases my data.

  • New iPhone 5s shut off unexpected and won't turn back on

    I just received my new 5s. I activated it. Made a phone call. I was downloading my apps, and using them, when the phone shut off unexpected. I tried to turn the phone back on, the apple logo appeared, then it went to the waiting circle for a couple of minutes. After a couple of minutes the screen had a blue screen for a second, then it went back to the waiting circle, then it turned off. I've tried turning it on a couple of times with the same results. Help!

    Hello Keith,
    Congratulations on your new iPhone 5s!  I would be concerned too if my iPhone shut off unexpectedly and would not power on.  I found an article with steps you can take when you encounter an issue like this.  I recommend following the steps below:
    Will not turn on, will not turn on unless connected to power, or unexpected power off
    Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIsand corrosion.
    Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    After at least 15 minutes, if:
    The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen . Then unplug the phone from power. If it immediately turns off, seek service.
    The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    If the display turns on, go to step 4.
    If the display remains black, go to next step.
    Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.
    You can find the full article here:
    iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Macbook pro 13" 2012 shut off randomly and won't turn on

    The only applications that were open were safari (I was watching hulu) and iTunes. The laptop randomly shut off without any warning. It was in the charger and was around 60-70% power. After it shut down the light that was on the charger turned to a faint orange blinking light and now is a faint green blinking light. This is the first time this has happened. I can't get the power to come back on. Need help asap!

    Try resetting the SMC
    Desktop Macs
    Shut down the computer.
    Unplug the computer's power cord.
    Wait fifteen seconds.
    Attach the computer's power cord.
    Wait five seconds, then press the power button to turn on the computer.

  • IPhone 5s Shuts off/down and won't turn back on?

    I just updated the iPhone 5s with the new IOS software that apple just released I belive so this week (IOS 7.1?) and this was just yesterday (March 14, 2014), and just also yesterday I experienced that my iPhone 5s had shut off; which wasn't normal but and 1 hour later it turned back on and everyrthing was okay. Just today (March 15, 2014) in the early morning around 3AM the phone was working just fine and when I was using the phone I still kept it charging, around 10AM the phone had shut off again but the batery had been some where aroung 30% to 50%, I had thought that the phone battery drained out quickly so I go charge it, 30 Min. to 1 hour later I check on the phone to see if it can turn on, and it hadn't.
    All I remember is that I hadn't been around water or it hadn't been damage that might have caused the phone to stop working.
    it is still (March 15, 2014) 6PM and it is still down and not powering back up!!
    I also googled on the software IOS 7.1 to see if it was the Software update that might have caused this.
    Please, Please, Please repsond with help to this discussion!!
    Could it been the (IOS 7.1) that had caused the iPhone 5s to shut down?

    http://concierge.apple.com/reservation/us/en/techsupport/

  • HT4528 My Iphone 4 shut off randomly and it was charged and it wont turn back on. My power button is broken though so I cant restart it. Help?

    Help please

    If it will not power on by doing a reset, take the device to Apple for evaluation and possible replacement.

  • Iphone 4 shut off randomly and won't come back on

    I was out yesterday and I put my Iphone 4 in my pocket, the battery was on %70 and I took it back out to make a phone call and it must have shut it self off, I tried turning it back on and it wouldn't work. I've tried pressing the home and lock button but that doesn't work either, I've plugged it in to my computer and it;s no responce? The phone is cracked, and I've had it over a year.

    Plug it into a wall outlet for at least 30 minutes, then try resetting it, again: Press the Sleep/Wake button & Home button at the same time, keep pressing until you see the Apple logo, then release.
    If that doesn't work, make an appointment at any Apple store.

  • Iphone 4 turns off randomly and won't turn back on unless it's plugged in

    Iphone 4 turns off randomly and won't turn back on unless it's plugged in.
    Has anyone had this problem?
    If I leave the phone (thus not doing anything to it) for an extended period of time say 2 hrs. It will have turned off and you can't turn it back on unless you plug it in, but it's got heaps of "Battery" left.
    Ever so often it will turn off randomly as well, and can't turn it on again.

    If your iPhone is powering off, this is not normal.
    Try restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup. If no change after doing so, your iPhone has a hardware problem. The iPhone includes a one year warranty.

  • My iPhone 5s turns off randomly and won't turn back on

    Yesterday my iphone just shut off randomly even after being charged at 100%. I gave it a hard reset three times and it finally turned back on. But today it blanked out again and every time I try to turn it on the apple icon pops up but then disappears. The screen goes black and nothing happens. I've tried the hard reset and that doesn't work, I've even tried holding down all four buttons and it still doesn't work.

    Hey MetalGuy75,
    Thanks for the question. I understand that you are experiencing issues with your iPhone. The following resource may provide a solution:
    iPhone is unresponsive and displays the Apple Logo
    Review this article: iOS: Unable to update or restore.
    via iPhone: Hardware troubleshooting
    http://support.apple.com/kb/TS2802
    Thanks,
    Matt M.

  • Wife's iPhone keeps shutting off randomly and does it even when on calls, restarts and has a dark line in center of the screen then the apple logo. At times it does it several times or won't power up, and the iPhone4 is only five months old. What do we do

    Have an iPhone 4 that is now shutting off randomly including during calls. The iPhone is roughly about five months old. When the iPhone shuts down and tries to restart it usually take two or three times before it stays on, but when it does it sometimes has a dark line down the center and shuts off. Not very happy about the iPhone doing this. The store we had purchased the iPhone 4 from suggested that we contact Apple to see about a replacement, or send it away for service. As you can tell we are not happy at this point since the iPhone is crucial part of our day for work and family. What should we do at this point?

    Thanks for the suggestions!
    Except I tried all those before I even made this topic lol, but thanks!
    I Already popped out the Sim Card & let my phone sit without it for a few minutes then put it back in. Sometimes it will work again & it will say it recognizes the SIM Card but more times then not it still says it cant recognize it! So I have to take it out & reinsert it multiple times.
    & I have done a complete restore 2 times & a back up restore 3 times. Nothing seems to be working.
    I am planning on going to the Apple Store this week, wish me luck!
    But keep the suggestions coming if you have any, I'd appreciate it!

  • My iPhone shuts off randomly and doesn't turn back on until i plug it into a power source?

    every 10 or so minutes my iphone will shut off, never while im using it, only when i put it down or in my pocket and when i try to turn it back on i get no response until i plug it into power, when i do that the device restarts. any one else have this problm?

    I have an iphone 3 and the same problem. Some of the 2008 posts on a similar title suggest a restore. I need to save all of my 700+ photos somewhere before I attempt that process.

  • Phone shut off today and won't turn back on. Any suggestions?

    Today, my Iphone 4s shut off for no reason and now I can't get it to come back on. Did it crash? I've tried everything.....charing it for an hour, plugging into different outlets, trying to re set it multiple times, etc. HELP.

    What to do if your iPhone or iPad will not turn on

  • The computer shut off unexpectedly and won't turn on, someone help

    I was using my computer and it shut off completely and it won't turn back on, is there anything I can do right now?

    What model of computer is it? ...as specific as you can (model name, year, etc.), please.

  • My iPhone 4 shut off randomly and wont turn back on.

    Well I was texting on my iPhone 4 and then when I went to look and see if the person had replied my phone was off! I tried holding the on/off button and nothing happened. Why is it doing this?? I have had it for about a month and idk if the color makes a difference but its white and yes I do have a heavy duty case on it. It has not been dropped in forever too. Thanks

    I got it to turn on looking at some other posts.. Press the home and wake button at the same time while plugged in the computer for 10 seconds works

  • My Iphone 3gs Os 4.3.5 switch off randomly and it wont switch on untill you plug it!!

    Since the update for IOS 4 (it could be not related as well) and my iPhone 3gs is switching off randomly
    - it may switch off while using any application (Mail, Camera, photos, facebook...etc)
    - when you switch on it stays on apple logo until it crush down again,
    - sometimes if you try to switch it on again, it give battery low even though the battery could be full
    - the only way to switch it on again is to plug it into any power source (PC or wall)
    - I'm using the latest version (4.3.5) since i have hope in every released update
    if you need any details please ask for it

    Honestly I replaced the phone battery with a battery from the local market (I don't even know if its original or not) but it cost me around 50$, and it worked perfectly since then.
    so its either the battery is not compatible with IOS 4 or its simply dead!
    best of luck with yours...

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