HT4528 my iphone is not working, I have tried to reset and access to activate it and it will not let me, saying I have incorrect apple id and password!  Help please!

Can someone help me with my apple id reset to get my iphone to work please?

Enter your correct Apple ID and password.
If you bought the phone used you have encountered activation lock installed by the prior owner. You will not be able to get past the activation lock without the proper credentials. Contact the prior owner. If the prior owner does not know the details the device is probably stolen and you have lost your money.
If you bought the phone new from Apple take it back to the store with your receipt so that Apple can help you.

Similar Messages

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    Connect your iPod to your computer. When you get the message that it is linked to a different library and asking if you want to link to this one and replace all your songs etc, press "Cancel". Pressing "Erase and Sync" will irretrievably remove all the songs from your iPod. When your iPod appears in iTunes enable it for disk use, this is required for most if not all the utilities listed below so they can access the files: Using your iPod as a storage drive
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    iPod Access Mac and Windows Versions
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    There is also manual method of accessing the iPod's hard drive and copying songs back to iTunes on Windows. The procedure is a bit involved and was written long before iTunes 7 and Windows Vista so it requires a little adaptation as the iPod preferences are no longer in the location mention for instance but if you're interested it's posted in this thread: MacMuse - iPod to iTunes

  • I bought an iPod but dont have the email address and password, Help please.

    I bought an old iPod touch.  It has loads of music and games on it..  When I connect it to my PC and it goes off to iTunes, it cant find the iPod and asks for a password.  I would just like to have it reset so that I can add it to my account and get some of my music on it.
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  • I can't make or receive calls in my iPhone 5(just bought second hand and unlocked), but I am able to use 3G network. If I use the same SIM card in other phone it works fine. I have tried network resetting and restore.

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    Those are all carrier features, so contact your cell phone provider.

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    Hello,
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  • I had a iPhone 3G and I change it in to a iPhone 4G 32GB! I have 3 apple ID account. The one I used is edited by host and I know my password but it ask me for my security question and I forgot it! It send a veify email the answer the an email to blu

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    It's a really bad idea to post your email addresess - it's an invitation to spam - and I've asked the Hosts to remove them.
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  • IPhone would not let me delete individual song from library, tried deleting album to remove music from local storage, now certain songs from album do not show in iTunes match on iPhone only on computer

    Upon completion of matching and uploading my very large library of music (+15,000), I wanted to see how iTunes Match worked on my iPhone. I started it and selected the first album in the list to listen to. I let it play the entire album and then decided that I wanted to remove certain songs off of the iPhone's local storage. Tried to delete the individual songs and it would not let me. So I figured that I would go back and just delete the album. After selecting delete I went back to listen to one of the songs on the album and realized that it deleted several of the songs from the iTunes Match completely. When pulling iTunes up on my computer the songs are still there but does not give me the option to upload to iTunes Match.
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    Actually Michael I know exactly how to delete.. The iPhone would not let me swipe to the left to delete the individual song, so I went to the album view and did it there.. The issue I am having is a bug because it removed 3/4 of the albums availablity off my iPhone.. You post proved no help because it is basic troubleshooting which, if you read my post, I have already done.. I did however figure out how to fix my issue on my own.. Basically I had to remove the album from my iTunes on my computer and upload it again to iTunes Match..

  • My iPad2 won't turn on. It will act as if turning on but when I slide to unlock it freezes. I have tried to reset and it will not. Any ideas?

    My iPad2 won't turn on. It will act as if turning on but when I slide to unlock it freezes. I have tried to reset and it will not. Any ideas?

    Frozen or unresponsive iPad
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    http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
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    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Home button not working or unresponsive, fix
    http://appletoolbox.com/2013/04/home-button-not-working-or-unresponsive-fix/
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
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  • My ipod touch screen is totally unresponsive and i have been using it under normal conditions. ihave tried the reset and restore but to no avail.everything works as it would normally do  on the screen.help pls????

    my ipod touch screen is totally unresponsive and i have been using it under normal conditions. ihave tried the reset and restore but to no avail.everything works as it would normally do  on the screen.help pls????

    Might want to post your question in the correct forum.  This is the iPHONE forum.

  • I'm using windows 7 and working in office 2010. I have installed iCloud and I can't print my calendar from outlook all it will print is a blank calendar no appointments or birthdays . can anyone help please.

    I’m using windows 7 and working in office 2010. I have installed iCloud and I can’t print my calendar from outlook all it will print is a blank calendar no appointments or birthdays . can anyone help please.
    Geoff

    I had a similiar problem, with my multiple devices.  I open iTunes and when all devices were connected I went to the info section on each device.  Under info I checked the sync calandars. Under that I click all calanders. I then did the apply in low right. I then did the sync function and it fixed it for me.  You have to do this for each device.
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  • My iphone 5 stopped working, it won't turn on, and i tried charge it yesterday and today

    My iphone 5 stopped working it won't turn on, and i tried charge it yesterday and today

    Hey raphaccarvalho
    If your iPhone is not powering on, then check out the article below to see if you can get it to power back on. You will want to start at step 3 to try and reset it by holding the Sleep/Wake button and Home button for about 10 seconds and see if the Apple Logo comes up.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    If a single application is not responding or stops responding when it opens, you can force it to close.
    If the device is unresponsive or if certain controls aren't working as expected, restart your device.
    If the device remains unresponsive or does not turn on (or power on), reset your device.
    If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
    If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
    Let it charge for at least twenty minutes, then see if it starts normally.
    If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
    If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
    If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
    Connect the device to your computer and open iTunes.
    If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
    If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
    If the above steps do not resolve the issue, contact Apple.
    Regards,
    -Norm G.

  • The Audio portion of my 30 pin slot on my iPhone stopped working for no known reason. I tried both resetting and reinstalling everything is there anything else I can do?

    The Audio portion of the 30 pin slot on my iPhone 4 stopped working for no apparent reason. It neither powers on my JAM apogee and Tascam IUS interfaces or  feeds audio in and out of it. I have tried both resetting and reinstalling everything on the iPhone 4. Is there anything I can do to make the 30 pin slot to work again? The interfaces work fine on others devices and they used to work very well on the phone previously.
    Thanks for any suggestions and help,
    Dano

    Hi shanny202.
    Really strange problem you have there. I have a few questions though.
    Please try again and try to make the phone as a new without restoringen with you iCloud-data or backup-data from iTunes. Maybe it is something wrong with the data (strange).
    Anyway, i think you should call Apple Support or visit an Apple Store, don't forgot to make a Genius Bar reservation.
    You locate the nearest Apple Store here: http://www.apple.com/retail/storelist/
    And here is Apples phone numbers around the world for support: http://support.apple.com/kb/HE57

  • HT201436 Hello, my name is brad and I recently had a voicemail app that I was using and now i got rid of it. But now my voicemail for the phone will not work. I tried to reset the network settings and nothing happened. I was wondering if you could help me

    Hello, my name is brad and I recently had a voicemail app that I was using and now i got rid of it. But now my voicemail for the phone will not work. I tried to reset the network settings and nothing happened. I was wondering if you could help me out?

    When you set up a voicemail redirection, usually you have to remove that redirection from the account that redirected it.  Like Google Voice, if you activate Google Voice to receive your voicemail, you will have to log into voice.google.com to turn it off.  If you contact your carrier, they can tell you exactly what program has taken over your voicemail functionality just in case you are stuck, but if you know the name of that App, I'm sure you will be able to figure it out.  Hope this helps you out.

  • HT201559 I have tried to reset and restart my iPod touch but it remains stuck at the apple logo and turns off. The iPod is not responsive when i connect it to my computer or wall charger.

    I have tried to reset and restart my iPod touch but it remains stuck at the apple logo and turns off. The iPod is not responsive when i connect it to my computer or wall charger.

    Try:                                               
    - iOS: Not responding or does not turn on           
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try another cable                     
    - Try on another computer                                                       
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar                                     

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