HT4528 My lock button on my iPhone 5 will not lock my phone, but takes a screenshot every time I try. Any suggestions on how to fix this?
The lock button on my iPhone 5 no longer locks my phone, but takes a screenshot. Any suggestions as to why and how to fix it?
Sounds like there's actually an issue with your Home button. Screenshots happen when you press both the Sleep/Wake and Home buttons simultaneously.
Similar Messages
-
I have a G3 iPhone and it has recently dropped it's wi-fi ability.... any suggestions on how to fix this would be greatly appreciated. thanks
G3 - 3G whatever!!! you get the point.....
and no my dyslexia is not the issue therefore constitutes no need for comment from anyone.....
this is what happens when one studies a foreign language such as Japanese.
Re: your suggestion to resolve my issue: I've done all of this already, 3 and more times... to no avail.
but thanks for trying to help. -
I want to connect my iPhone to my macbook to backup all my photos but it just vibrates constantly and flashes the trust computer question over and over.
Any help would be great.Talked to AppleCare and it's most likely the fact that my MacBook has 3.0 USB ports and my non official charging cable can't support that. So yeah, I'll try a new cable, hopefully that's the fix.
-
I will hold select, control or try to select all and none of the above work. It does in explorer
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
*Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
In Firefox 4 and later [http://kb.mozillazine.org/Safe_mode Safe mode] disables extensions and disables hardware acceleration.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.com/kb/Bookmarks+not+saved#w_places-database-file
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
My iCloud will download songs to my iPhone if I go into my music app there. However when I go into music on my ipad it says there is no music and I can't download from iCloud either onto my ipad. Any suggestions on how to fix this problem?
I am currently having the same problem with music that is downloaded to my laptop and stored into itunes/itunes match which is not downloading to my ipad. I had this same problem a few months a go and it was fixed with a update to my ipad but it has happened again with most recent update. The bad thing is I didn't notice until I went to listen to the music on my ipad and it was available. Apple is becoming very unattractive to me. I am in search of a diffrent device.
-
I have a 16GM Mini IPad. The screen won't swipe. I tried resetting it but that didn't work. I attempted to connect to ITunes to try a restore but I can't do that. This is because the IPad is locked with a pass code which I can't enter because I can't swipe. Does anyone have any suggestions on how to fix this?
If Ralph's suggestion doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore (or it doesn't help), go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without being charged again. Also, if you have IOS-7, read this. -
I have an iPhone 4 and the speakers arent working and the sound works in headphones on when my phone is charging, do you have any suggestions on how to fix this?
Hi courteney17,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with sound on your iPhone 4:
iPhone: No sound or distorted sound from speaker http://support.apple.com/kb/ts5180
Cheers,
- Judy -
My 5s will not stay paired in my GMC 2015 Terrain. Any suggestions on how to fix this? Very aggravating!!!!
Debbie813
I can see how this can be aggravating. Have you ever been able to pair your 5s phone to your Bluetooth? Is there another Bluetooth device near by that might be connecting to your phone instead? Is your Software up to date on your device? Check by going into Settings>General>Software Update. Please provide details so we can assist.
JorgeO_VZW
Follow us on Twitter @VZWSupport -
Can't synch iphone. Get message "synch server failed to synch the iphone. Anyone have any suggestions on how to fix this issue?
Windows 7
ios 7.1
iphone 5Hello, skifmli
Thank you for visiting Apple Support Communities.
I understand that you are unable to sync your iPhone and receive an error. I was start with restarting iTunes and your computer. Once this is done, test the results by attempting a sync. If the issue persists, go through the troubleshooting steps in the article below.
Troubleshooting Sync Services on Windows with Microsoft Outlook 2003, Outlook 2007, or Outlook 2010
Cheers,
Jason H. -
Lost the ability to connect to both WiFi and Bluetooth on my iPhone 4S. Any suggestions on how to fix the problem?
Have you followed http://support.apple.com/kb/TS1559 ?
Also try settings>general>reset>reset all settings
If you have followed that article and restored your phone and set it up as new and you're still having that issue you may call and explain you followed the article and are still having the problem. Most likely they will either set up a replacement for you. If they ask you to set up the one time phone support agreement, and they assist you with a restore again, they won't bill you if they end up having to repair it. -
My daughter locked her Ipod touch and it states Ipod is disabled connect to Itunes. When I connect to Itunes it states unlock with passcode. Any suggestions on how to fix this
iPhone and iPod touch: Unable to update or restore
iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen -
I got a new Iphone and cannot get itunes to read it and am not able to restore my information to it. Any suggestions on how to fix it? I have even already deleted itunes and redownloaded it.
Thanks
JamieHey MissJamieLW,
Thanks for the question. It sounds like your iPhone is not recognized in iTunes when connected to your computer. To troubleshoot this issue, see the relevant article for your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M. -
My iPhone 4 stopped recognizing when it is plugged in to charge. It has to completely die and a soft reset has to be done to it before it will charge and start back up running. A tech at a store said it was just a short in the phone and nothing could be done to fix it, but I'm sure there has to be other options. Any suggestions?
To rule out a software issue or damaged data inside the backup, set it up as new device without using the latest backup afterwards.
If the phone is back to normal after that, restore from the backup again.
How to back up your data and set up as a new device -
IPhone 5s music keeps shuffling. Any suggestions on how to fix this?
My iphone keeps shuffling in the music section. How do I fix this?
Turn off shuffle!
It's likely a button in the lower right when looking at the song's veiw with the album art. -
Facetime won't connect on my iPhone or iPad anymore since loading 7.1.1. Any suggestions?
as of april 16 both parties in a facetime must be running 7.1, so if your recipient hasn't updated their device, even if yours is updated it won't work.
Maybe you are looking for
-
How to get the file name dialog on the selection screen
Hi All I have a selection screen in which there is a parameter where I need to enter file name. Instead of typing filename in the parameter I would like to give a path from presentation server ( I am downloading Data to presentation server ). How to
-
I deleted the facetime button how do i get it back
when I fisrt got my phone I didnt think I would ever use facetime so I deleted the button ... now I want to use it but you cannot download it from the app store
-
Ipad exchange calendar issues.
Afternoon all. I'm having some trouble with the Exchange calendar on both my iPad Air and iPhone 5S. I Can create calendar entries and invite attendees no problem. the issue comes when those attendees accept or decline the invitation. I receive an em
-
Jsp files: how can i run it on web logic server 6.1?
I have installed web logic server 6.1 on my machine but i have some trouble to run jsp files on it cause if i have a .jsp file in the root directory(where is placed index.html default home page) and try to call the .jsp
-
I normally access the cache folders in IE but recently NOTHING is saved there? I checked the folder location and even moved the cache location and moved it bad. I deleted the folder (forcing IE to re-create it) and did a 'reset' on IE but still nothi