HT4528 my month old iphone 5s is failing restore after attempting update
GRRR, must I now look upon Apple as Msux? This is a pretty new device, bought in March 2014. I did the update and now it fails to restore AND refuses to update with the "unknown error" syntax.
Really big GRRRR.
If you are having issues using OTA (over the air) to update...
Do the Update using iTunes on your Computer.
See the Using iTunes Section Here...
How to update your iPhone, iPad, or iPod touch
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Similar Messages
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IPhone stuck in recovery mode after attempted update. Will not restore
I attempted to update my iPhone software to the latest, and then proceded to fail. Now it will not restore, will not power on, and will not hard reset via the sleep/awake button and other. I've had this phone less than a week and I'm already having issues.
If you are using a Windows based computer to restore the iPhone, it could be the security software or firewall preventing the restore process.
iTunes for Windows: Troubleshooting security software issues
iPhone and iPod touch: Unable to update or restore
If nothing above helps, definitely return it. It's under warranty. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
My 2 month old IPhone started randomly turning on Voice Command and calls people and turns on the IPod. It freezes up and won't let me push the home button. Any suggestions?
OK, I reset it several times and it worked fine all day yesterday. Today when I turned on the bluetooth it went back to the same problem. Voice Control comes on and the home button won't work at all. I have gone through the reset many times and it isn't working. How do I restore firmware as you suggested?
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My two month old iPhone lightning cable is suddenly corroded and not working. Any solutions to this apparently common problem on the horizon?
You bought a used iPhone. Amazon is not an authorized supplier of iPhones, nor are any of the 3rd parties that sell iPhones there.
You can make an appointment at the genius bar and have it looked at.
If you are very very lucky, it is still under warranty and it wasn't opened or otherwise tampered with before you bought it. In which case, Apple will replace it under warranty.
If it's not under warranty, they will replace it for $199.
If it has been opened or tampered with, they won't touch it. -
My 4 month old iPhone 5s stopped charging, original cable with adapter works fine on other iphones.
I have tried restarting iPhone while its connected to my macbook pro and when it restarts, I see it starts charging again.
After this, when I plug phone to wall outlet, it works perfectly and charges but next day again it stops charging.Will Apple cover this under warranty if the port is damaged due to unknown reasons as its under 1 yr warranty?
Also, I am out of USA now and would like to know if I can send it through a friend and get it checked out by Apple tech...
Never has any iPhones of all generations that I owned gave such problem. -
The voice of everyone i speak to on my 2 month old iphone 4s sounds like a robot,do i need a new phone.
Try a reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.
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tried to update my 14 months old iphone 5 with update ios 8 pressed to start and all ive got is a symbol of the iTunes pic and a USB lead pointing towards it and nothing else for twenty four hours
You are in recovery mode. Restore it through iTunes on your computer.
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I am facing network issue in my 5 months old iphone 5s 32 gb.My carrier is Airtel and I am using in India.sometimes no service and many times unreachable in the main city.
I am using it in bangalore. I also didnot go outside of bangalore. and it is on in my settingd . eventhough facing the same isue. Do u have any other suggestion?
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2 months old Iphone 5S got missing yeterday
My 2 months old Iphone 5S got missing yeterday,find my iphone is on. Whats the possiblity of getting the stolen phone back. Any one lost his and was able to get it back ? thanks
Chances are slim to none.
What To Do If Your iDevice or Computer Is Lost Or Stolen
iPhone, iPod Touch, and iPad
If you activated Find My Phone before it was lost or stolen, you can track it only if Wi-Fi is enabled on the device. What you cannot do is track your device using a serial number or other identifying number. You cannot expect Apple or anyone else to find your device for you. You cannot recover your loss unless you insure your device for such loss. It is not covered by your warranty.
If your iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should have done in advance - before you lost it or it was stolen - and some things to do after the fact. Here are some suggestions:
This link, Re: Help! I misplaced / lost my iPhone 5 today morning in delta Chelsea hotel downtown an I am not able to track it. Please help!, has some good advice regarding your options when your iDevice is lost or stolen.
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T. Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. What to do if your iOS device is lost or stolen
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
8. Report Stolen iPad | Stolen Lost Found Online
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on iCloud
3. OS X Lion/Mountain Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Mac Computer
Find My Mac can be used from Find My Phone at iCloud.com and via Find
My Phone on your iDevice.
The following is third-party anti-theft software:
1. STEM 2.1
2. MacPhoneHome 3.5
3. MacTrack 7.5.0
4. VUWER 1.7
5. Sneaky Bastar* 0.2.0
6. Undercover 5.1.1
7. LoJack for Laptops
8. Hidden 2.0
9. Prey 0.6.2 -
HT4623 I have an old iphone, a vintage, Do I need to update my iphone anymore? Thanks
I have an old iphone, a vintage, Do I need to update/sync my iphone anymore? Thanks
If you are connecting to iTunes it should say the namve of the phone as it was set up. You can check the name in Settings/
Settings => General => About
The top listing should be Name with the name of the phone listed there. You can tap the arrow and it will let you rename the phone. Mine is listed as Thom's iPhone 4S.
This is the name that iTunes should display in the Navigation column on the left side of the screen. -
I've broken my iPhone and have put my sim card in my old iPhone 3. If I plug my old iPhone 3 into my computer, will it update the iPhone 3 with everything that is on my phone that is now broken, or will it 'update' iTunes with what was on the old iPhone?
Plug your phone into the wall charger for at least 30 minutes...make sure you have a sim card in the phone...then:
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off. -
Iphone 4s performance very poor after iOS7 update
Hi Guys,
I just thought i'd post my experience on my iphone 4s...
First of all the phone is approx 18 months old.
The phone was perfect until I updated to the popular IOS7 update, cough!!!!
Heres what's happening...
iPhone probs since IOS7 update
First of all the phone never missed a beat until ios7 update. Please don't insult me apple and tell me that this is a coincidence.
-Batt perc poor accuracy readings, sticks on amount for long period until reset, thereafter reads incorrect again. Last week was reading 93% but was actually flat.
-Batt can read low, phone freezes, reboots on its own & batt will then read at a higher perc.
-Phone freezing and rebooting on its own intermittently, either has to be physically switched on (from black screen) or white apple appears & it switches itself on.
-Select msgs or email - white screen appears only.
-Have to reset phone on numerous occasions due to lack of or no response.
-After reset all messages, emails, notifications etc come in all at once
-Will get bulk messages, even from same people.
-Will not open messages or email at times, poss due to signal loss while phone shows still signal bars (States switch in wifi or network)
-Loss wifi all the time, doesn't work at all now. (oddly it worked again in the apple store which left me really baffled?)
-Search for email now poor
-App Store search poor, loading poor
-Alarm clock not working at times
-Switching off on its own
-No response from screen at times and accassional delays when it does work
-Battery drain excessive, even when not being used! I have switched any hidded consumers off
-Very jaggy/not smooth in operation at times
-Opening app, settings etc take too long. An app might 'blink' i.e. Flash off then back on.
-Wifi on at access screen but switched off in settings and therefore can not select on option
There could be a battery issue here but only since ios7 update has this all came into play. I used to really like the phone and enjoyed using it.
I was at the apple store yesterday and the guy showed me that my battery was borderline 79 -80% condition (orange).
He mentioned that there also may be software issues so I am now going to carry out a full retore from new,and post back during the week.
If a company from any technical background that deals with software, and hardware, and the the system or particular part of the network/system/hardware lays down, then you must stand by it.
I am due an update apple if you're listening, but if a battery is going to last only a year and a half or less then I very well may take my chances with another manufacturer. I just can't be bothered with hassle and the thought in my mind waiting on the phone battery failing at some time.
I understand the technology behind it all but maybe apple need to look at the consumption side of things more than the makng a stronger battery. Maybe consider a secondary system using small second battery or solar, with temperature regulation of some sort. Another approach would be to have a primary system (for calls, texts and maybe limited internet) and a secondary system (for apps etc etc) simply controlled by a type of switch/relay/regulator i.e. if the battery drops below 25% you will not get to use secondary systems keeping your phone usable in terms of making calls, which the mobile phone was intended, remember!!!!
I called my phone network company and they said they would cover the bill for a new battery as the guy in apple store suggested would fix the powering issues.
P.S. I emailed apple about this last week, got an auto response stating we'll get back to you in 24 hours, and guess what, they didn't.I have a similar problem. I have an iPhone 4s that was working perfectly. Almost immediately upon upgrading to iOS7 I noticed that the battery began to drain much quicker. This morning when I tried to recharge the battery it would not recharge. I followed brad805's suggestions. When I took it to the Genius Bar they attempted to remove the battery and directly power the phone from a cable and that did not work. The phone is now completely dead and because it is past the one year warranty period, there is little that the people at the Apple Store can do to help me. I took very good care of the phone when I owned it and there were no incidents to the phone in the time since I upgraded to iOS7. I strongly believe that the upgrade to iOS7 is the contributing factor to this phone failure.
Is there a mechanism to register a complaint with Apple? I understand that phones fail from time to time but based on the posts I am seeing on the internet, I fear that there are additional instances like mine. -
So my iPhone 4S started draining battery after recent update, battery got changed and it worked perfect for 3 days, all of a sudden the phone shut down and now won't stay on unless connected to mains... Claims its at 100% battery but thats impossible as it was at 30% before it shut down randomly.
Cannot receive any signal "searching" constantly.
Turns off as soon as removed from usb ... wont stay on connected to laptop!
HELP!The iPhone includes a one year warranty. If an Apple store is not nearby, you can call AppleCare and handle an exchange under warranty over the phone. The exchange will be shipped to your door - someone must sign for the delivery so if no one will be at home, have it delivered where you work. You use the same box to return the existing iPhone back to Apple. Return shipping label and tape to reveal the box incuded - call the carrier with number incuded when the box is ready to be picked up. AppleCare will request a credit card in the event the existing iPhone is not returned within 10 days after the exchange under warranty is received.
Hardware can fail - it happens, which is why there is a one year warranty. -
my iphone 6 wont turn on after i updated it and it doesn't work to restore it in itunes. what should i do?
Hello ole-gunnar,
Thanks for using Apple Support Communities.
If your iPhone is unresponsive after updating your iOS version, then I'd like you to please follow the troubleshooting below.
If you see a black screen
You might need to charge your device before it can turn on. Plug in your device and let it charge for at least 10 minutes (20 minutes for iPad), then try turning it on.
You should see a battery icon while your device is charging. If you continue to see a black screen, reset your device. If your device doesn't respond when you press buttons
Your device might not return to the Home screen when you press the Home button, wake from sleep when you press the Sleep/Wake button, slide to unlock or power off, or it might appear frozen. Try these steps:
Restart your device.
If it still doesn't respond, or if it doesn't turn back on, reset your device.
If your device gets stuck during startup
When starting up, you might see the Apple logo or a red or blue screen for a long time, or your device might restart again. Try these steps:
Make sure that you have iTunes 12 or later on your computer.
Put your device in recovery mode.
When you get the option to restore or update, select Update. This will reinstall iOS without erasing your data.
Get more help
If you still need help after trying the steps above, contact Apple Support.
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Cheers,
Alex H.
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