HT4528 My phone will not come on...whether plugged in or not I get a black screen with apple logo only

My phone will not come on..whether plugged in or not..I get a black screen with the apple logo.  It has not been damaged

How long has the Apple logo been displayed for?
I deleted an app that was using an enormous amount of space (15GB) and when I reset the device it took 45 mins for the Apple logo to go away and for my device to start.    I guess it took a look time to reclaim all of that memory back.

Similar Messages

  • HT4623 I phone 5 failed to open up, black screen with apple logo only. Is this a software problem or change the battery?

    My Iphone 5 originally came from Japan. Being resident of the Phil., I let a Technician open it by using x-sim. But now, the maximim charging is up to 3 minutes only. Later on it goes down to 1 minute until it stopped opening up. Only black screen with an apple logo appearing sometimes when plugged to power outlet. Tried to press the power on, but it still wont open.
    What might be the caise of all this. Is this a software or hardware problem? Or is it the battery that the technician suggested?

    johnbrave wrote:
    {snip}
    . . . What might be the caise of all this.
    johnbrave wrote:
    I let a Technician open it. . . {snip}
    When you answer your own question, you don't really need to post it in a support community.  Go to the technician and seek your solution there.  Apple can do nothing for you after unauthorized service.

  • After wiping phone to sell phone will not turn on, it stays on a black screen with apple logo.after forced reboot, it goes to same exact screen. any ideas?

    my brothers girlfriend gave me her old iPhone. the last thing she did to the working phone was to wipe it to erase all her private info. however instad of booting up like normal, all i get is a black screen with apple logo. ive forced a reboot and it goes to same screen. sometimes it will turn off and reboot by itself, and occasionally it wil give a low battery icon, and it will show it charging for a few min then go back to black screen with Appple logo. any ideas anyone?

    Try to charge it for about 10min using th adapter, then connect to your computer in recovery mode, explained here: iOS: Unable to restore

  • IPhone OS 2.0 at Black Screen with Apple Logo, Apps crash and not run

    Apple Support: Do not delete this. I am complying with your requests. According to your T&C, I must state my problems in question form to ask the community or your teams for help in a constructive way. I believe my original post was only playfully negative, but since I am complying now, I would expect that you do not delete this, otherwise you're simplying just trying to put spin on a buggy release. PLEASE HELP. I have not heard back from Feedback, and phone support continually says to RESTORE the phone, which only solves these problems for a few hours.
    1) My iPhone OS 2.0 is very slow, even with a virgin restore with no apps or synchronized content.
    2) My iPhone OS 2.0 reboots at random times.
    3) My PURCHASED applications crash randomly, under unreproducible conditions.
    4) Free applications crash randomly.
    5) My iPhone OS 2.0 will not boot after an irregular interval of reboots, showing only the black screen with the apple logo. Letting this sit for 8 hours simply drains the battery until it goes pitch black. POWER+DOWN_ARROW and an iTunes restore is the only way to recover. This process takes hours to complete.
    I have gone several days without a working phone while away from the iTunes at home to restore my contacts and other data vital to the operation of my business, not to mention a phone that actually works to make and receive calls.
    As stated in the previous post, I'm a loyal Apple customer, and have spent considerable time evangelizing the brand, and have spent hundreds of thousands of dollars by purchasing Apple laptops instead of Dell.
    Can you please tell me how to solve this? If there is no firmware problem, please give me a real solution to fix this. I am not the only one with this problem.
    Thank you in advance,
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    Many of us have this problem. I've had it several times now.
    The only way to fix it, is to restore the iPhone.
    I know it seems like it wont boot, or wont do anything, but it will... just do this.
    Start Itunes. Turn off the iPhone, now put it in the dock or plug it into the USB cable, WHILE holding the top button on the phone down. Keep holding it down. It will then show a connect cable icon on the phone. It should show up in iTunes at this point. Proceed to restore the phone per screen instructions.
    Once its back up and booting and working etc...
    MAKE SURE... you DO NOT... install any application or delete any application on your iphone. IF you dare do so.... MAKE ABSOLUTELY certain you do not do ANYTHING at the same time. That means NEVER DL an app from itunes store on your phone, and while it is installing, ... avoid clicking on anything, touching the phone, starting a different app, going back to the itunes store...
    In other words... If you try to multitask... it causes some weird bug.

  • HT4623 my phone won't come on i turn it on and i see a black screen with i tunes what's going on?

    My phone was updating and i unplugged it now i go to turn my phone on and its a black screen that just says itunes i plugged it up to itunes now i dont know what to do

    Hello, elianasnana. 
    Thank you for visiting Apple Support Communities.
    You may find this article helpful in troubleshooting your issue.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    Cheers,
    Jason H.

  • TS2570 Mac will not start up after software up date, just screen with Apple logo and spinning icon?

    Mac will not start up after software up date, just screen with Apple logo and spinning icon? I have tried safe start up, unplugged all other cables, no luck?

    How to Perform an Archive and Install
    An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
    1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
    Repairing the Hard Drive and Permissions
    Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
    2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
    3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
    4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
    5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
    6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

  • MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

    MacBook will not start. I have restarted with original CD. I have used Utilities and "no problem" with hard drive. I have reset PRAM. I have tried safe boot. Nothing is work. Gray screen with Apple logo and rotating wheel. Thanks for any suggestions!

    Snow Leopard is a Mac OS X version. You say that it's the version you have in your Mac (10.6.8). Do a back up of your files, format the hard drive (using Disk Utility) and reinstall again

  • White screen with Apple logo/ not booting

    I recently tried to install the software for the "Flip" video camcorder and upon restarting my computer after installation, my computer is stuck on the white screen with Apple Logo, 'thinking" wheel spinning, and fans going full blast. I tried forcing a stop with turning computer off by holding power button in the back until system powered off. When I started the computer back up, it did the same thing.
    What is the likely problem and how do I fix this. I bought the computer used and do not have the OS X software that comes with the computer originally.

    You really need those discs. You can either buy a BLACK retail version of Leopard and use that or you can call Apple at 800-767-2775 and for a nominal fee they will send you the proper discs for your model. You will need the serial number, which you can find on the bottom of the foot of your computer. Do not buy any grey discs, they are machine specific and will not work on yours. In the meantime, try starting by resetting the PRAM and the SMU
    1. Shut down the computer.
    2. Unplug the computer's power cord.
    3. Press and hold the power button for 5 seconds.
    4. Release the power button.
    5. Attach the computers power cable.
    6. Press the power button to turn on the computer.
    You need to make sure also, that the software that comes with your Flip is compatible with the OS version you are running.
    Let us know how you make out,

  • TS1363 I recently updated my iphone overnight and today I can't get it to come on, I've tried the restore and nothing works.  I've tried syncing with 3 different computers and nothing works. I'm getting the black screen, white apple and a line under that

    I updated my phone overnight and now I can't get it to come on.  I've tried everything, I have a black screen, white apple and a mine below that looks like it's trying to load but it has stopped.  HELP!

    You're not alone. I am having similar problems with my Ipod 5th gen 30gb.
    When I connect it to my laptop (Vista - basic) it is not recognised by itunes. Itunes simply locks up.
    So far I have tried the following to no avail:
    Checked my pc's device manager - it recognises the device and says it is functioning properly.
    Checked the drivers to make sure they are upt to date.
    Uninstalled & reinstalled a previous version of itunes (as it worked fine before the latest release).
    Reinstalled the latest itunes.
    Reset the ipod.
    Put the ipod into disk mode and reconnected to itunes.
    Have tried to use the windows tool to scan and fix any bad sectors but it fails to complete a scan without locking that up as well.
    Placed into disk mode when fully charged and then allowed the battery to drain completely. Then reconnected ipod (in disk mode)and it still is not recognised and locks up itunes.
    At this point I dont really want to part with another $300 odd dollars for a new one.

  • I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?

    I was updating my ipad 2 and got it disconnected and its not responding,giving a blank screen with apple logo. when i connect it to itunes then it is giving an error that enter your passcode but the screen is blank how can enter my passcode?

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • In the process of reseting phone and got stuck on black screen with spinning logo

    in the process of reseting phone and got stuck on black screen with spinning logo
    what do I do

    Hey amreed2012,
    Thanks for the question. The steps in the following resource may resolve your issue:
    If you can't update or restore your iPhone, iPad, or iPod touch
    http://support.apple.com/kb/HT1808
    Thanks,
    Matt M.

  • My iphone was stuck up with the black background with apple logo.what willl i do to open my phone?

    my iphone was stuck up with the black background with apple logo.for 24 hrs. until now i can't open my phone what wil i do?

    If it isn't recognized in iTunes see: http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac).

  • HT204347 Hi my serial number on bottom of my mac is W8*******66E when l try to try the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not

    Hi my serial number on bottom of my mac is W8******66E when l try to turn the computer on it is just going to grey screen with apple logo and spinning wheel i have tried starting in safe mode and a few other suggested solutions and they have not worked?
    <Edited by Host>

    What other solutions have you tried?
    This may help you:
    https://discussions.apple.com/docs/DOC-3353
    Ciao.

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  • 17 MacBook Pro is not booting up. Won't get passed grey screen with Apple wheel spinning below.

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    You may be having a hardware problem that you cannot resolve on your own. Nevertheless...
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