HT4528 New phone wont receive texts from iPhone users

I just switched to the Galaxy S4 and I am not receiving messages from iPhone users because of the iMessage. I already went into my Apple ID account to remove my number but they still aren't coming through.

This is what you should have done, to prevent this:
http://support.apple.com/kb/HT5661

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    I changed to a samsung phone and now I don't receive txt from other with Iphones. I have gone into my old phone and disabled imessage....but it still doesnt work

    You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa  I'll request that Apple relocate your post.
     Cheers, Tom

  • Traded in my iPhone for a different brand of phone. I had no idea that I had to sign out of iMessage before doing this. Now, my old phone is gone and my new phone cannot receive texts from people who have iphones and had me as a contact before. They try t

    Traded in my iPhone for a different brand of phone. I had no idea that I had to sign out of iMessage before doing this. Now, my old phone is gone and my new phone cannot receive texts from people who have iphones and had me as a contact before. They try to send an iMessage and I have no way to receive an iMessgae now. On some server somwhere my AppleID still tells people they should send me iMessages. What is the solution to this issue? Deleting my AppleID would work to solve this issue, but I cannot ever delete the ID? What can Apple do for this?

    If you did not erase your apps and data before getting rid of your old phone, try using Find My Phone and erasing everything remotely. See if this works.

  • Not receiving texts from iPhone users

    I recently got a new Samsung Galaxy S4.  I registered this phone to a new number.... I did not port an existing number to the phone.  Since getting the phone, I have had trouble receiving texts from iphone users - their messages will not come through on my phone unless their imessage is turned off.  As you can imagine, this is quite a hassle - having to explain this problem every time I give someone my number, and several people having to change their settings every time they text me.
    I've done research on this problem, and it seems that this happens when you port a number from an iphone to an android.  The problem is fixed when you update your apple id account, and delete the number from the imessage service.  I am concerned that my current number used to be registered to an iphone - and that the number is possibly still associated with an imessage account.  I have no way of changing this, so I'm stuck.
    I understand that this may be a problem that only Apple can fix, but any advice you can give me would be greatly appreciated.

        Hello annaesharon, I know that receiving all of your text messages are important, indeed! Sorry to learn that you've been missing many of yours due to this. Thanks for reaching out to us - it's my pleasure to help.
    The good news is that you are absolutely on the right track. The best way to take care of this is to ensure the phone number is un registered with Apple/iMessage. You mentioned that this is a brand new phone number for you, so we would also like the opportunity to check a few things on your line as well.  Do you receive any type of alert or error message when the iPhone text try to come through? Which application are you using, primarily, to send/receive text messages. Let us know! We want to help get to the bottom of this for you.
    TanishaS1_VZW
    Follow us on Twitter @VZWSupport

  • HT1937 How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

    How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.

    Deactivating iMessage

  • HT201269 how do i unregister my iphone? I have the galaxy s4 now and cannot receive texts from iphone users.

    How do i unregister my old Iphone, i no longer have it in my possesion. I now have the galaxy s4 and cannot receive texts from iphone users

    Hello AnnH2
    If you have access you your old iPhone, just sign out of Messages. If you do not have access to it, then change your Apple ID password.
    iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
    http://support.apple.com/kb/HT5538
    Unlink a phone number
    To remove a phone number from an Apple ID, sign out of FaceTime and Messages on your iPhone:
    Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
    This should remove your phone number from other devices using the same Apple ID with FaceTime and Messages. If the phone number is still available on other devices after you sign out of FaceTime and iMessage on the iPhone, you may need to sign out of iMessage and FaceTime on all your devices, then sign in to FaceTime and Messages again on devices you want to use.
    Note: If you no longer have access to the iPhone that is using the number you want to remove, reset your Apple ID password.
    Regards,
    -Norm G.

  • Switched from iphone to galaxy - now not receiving texts from iphone users

    Switched from iphone to galaxy for multiple reasons.  Still keeping my iPad and wanted to use my iphone for music.  Now I am not receiving texts, apparently imessages, from iphone users -  there is no notification either way that a message was not received.  So iphone users think I have received a text when I haven't.  This makes me angry with Apple as there have been medical issues in our family and I have not been receiving important communication.  I also have clients I have not received texts from.  My understanding is I will have to delete my iphone from my apple account completely, but then will not be able to use it at all for itunes or anything else. 

    If you still have the iPhone, go to Settings and turn off iMessage. If you don't have the phone or if that doesn't solve the problem, contact Apple Support and request that they deactivate iMessage. https://www.apple.com/support/appleid/contact/

  • HT201274 i cant receive texts from iphone users

    i recently changed from an iphone 5 to a galaxy note III and i do not receive text messages from iphone users how do i delete my old device from my account so that i can receive texts from iphones

    find my iphone and imessage are two different things.
    You would've had to go to setttings - message - imessage - off

  • Disable iMessage as can't receive texts from iPhone users on new Android phone

    I have done everything I can find online about this:
    Deleted/unregistered the device from my profile
    Changed my password
    Changed the number to 000000000 on my iPhone
    Switched iMessage off on my iPhone
    Deleted the device from my iCloud account.... HELP.
    When I call apple I can't speak to someone it says I need to pay £25 as I do not have cover. Really?! Is there another number I can call? Any help appreciated. Will it work eventually? I have waited a week and still can't receive text messages from my husband on his iPhone. It's driving me mad! I love my new Android phone (LG G2) but this is so frustrating.

    Hi zara343, I had a similar problem. I have a iphone and my daughter changed from iphone to android. We couldn't receive text messages to each other, she had no other problems with her other contacts, just mine. It was driving me crazy. My phone kept recognizing her android as an iphone. Yes I turned iMessage off and yes I could receive my daughters messages, but my two other daughters and a few friends had iPhones, so I didn't get their messages. My problem is now fixed, I tried to send a message to my daughter and it came up undelivered, so I pressed the red exclamation mark to the right of  the undelivered message and it gave me the option to try again, send as a text message or cancel. So I pressed send as a text message and my daughter received it, I tried again and message undelivered, so again I pressed the exclamation mark and went through the same process as before. I thought what a pain but did a third and now my iphone does not recognise her phone number as an iphone. So your husband would have to do this with his iphone and I am confident it will work, and me as an iphone user can keep iMessage switched on. Hope this helps.
    Message was edited by: Hoot hoot

  • HT1349 Samsung phone is not receiving texts from iphone users

    we switched from iphone to samsung galaxy and now we are not receiving text messages from some iphone users.  I think their phones still think we are iphones, and they're trying to send us imessages.  how do we disable the imessage association with our phone numbers?

    If you still have the iPhone, use it to deactivate iMessage. Otherwise contact Apple.
    iOS: Deactivating iMessage
    http://support.apple.com/kb/TS5185

  • Upgraded from iphone 4 to galaxy S4 now I can't receive texts from iphone users. Verizon Store employees are useless

    I wish I would have known how bad this problem is before I upgraded.  Verizon is very much aware of the problem but says its not their problem.  They sold me the phone fully knowing this problem existed and never mentioned a thing to me.  I am furious!  I've tried unregistering the phone, changing the password on iTunes, deleting the contact and re-entering it.  The only way I can get a text through on this phone is by turning off imessage before sending a message every time or sending it from a non-iPhone. 

        Hi finsup317,
    Let's get your text messages flowing! If you have access to your previous iPhone please ensure that it is connected to internet via WiFi so that changes will sync with you Apple ID. Now go to Settings>Messages>Move iMessage to off. If you have other Apple devices (iPad, iPod, etc.) registered to same Apple ID as your phone, you need to deactivate iMessage on all of them, otherwise your messages will continue to go to your Apple ID instead of your new phone.
    If you do not have access to your previous iPhone go to http://supportprofile.apple.com/MySupportProfile.do Log in with your Apple ID and password. Select the product you need to de-register (your iPhone, for example). Click ‘Unregister’. You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.
    **Important ** by unregistering your iPhone from your Apple ID through the Apple site, it won’t have access to the App Store or content you’ve purchased unless you reregister it.
    AntonioC_VZW
    Follow us on Twitter at www.twitter.com/VZWSupport

  • Changed from Iphone to Xperia Z1 and cant receive texts from iphone users

    i recently changed from Iphone to Z1 but can not receive text messages from a lot of iphone users ( i can from some which i strange). i have turned off the Imessage setting on the old Iphone and let it sit for 30mins for apple servers to identify this. i have also done a software repair via PC Companion but still doesnt work.
    any suggestions?

    The thing is that your friends still using iPhone must remove you from iMessage. Otherwise you might end up with this problem.
     - Community Manager Sony Xperia Support Forum
    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

  • Problems receiving texts from iphone users on galaxy

    Made the switch yesterday from iphone 4s to galaxy s4. my wife has an iphone 5 and many of my friends have iphones. i unregistered my old iphone and still having problems with receiving texts. is there an esy fix here? do i need to take my phone number completely off the apple system?

    You need to deactivate iMessage: http://support.apple.com/kb/TS5185

  • Why can't I receive text from iPhone users?

    I recently switched from iPhone to Samsung and now I cannot receive iPhone text. My provider said it is a apple problem with I message.  I am frustrated I have followed all the steps to remove my number from the iPhone but nothing has worked.  Apple wants to charge me $19.00 to talk to someone. Any ideas would be appreciated.

    You may be able to talk to someone to deactivate iMessage without a fee by clicking on "Other Apple ID topics" and then on "Messages and Apple ID" in the following: https://getsupport.apple.com/Issues.action

  • I no longer have iPhone, now have a windows phone, cannot send or receive texts from iPhone users

    Trying to remove my phone number from iMessage using my MacBook air

    iOS:  To deregister your phone number, tap Settings > Messages and turn iMessage off >  To deregister your phone number, tap Settings > Messages and turn iMessage off.
    iOS: Deactivating iMessage
    On a Mac, open Messages. From the Messages menu bar click Messages > Preferences > Accounts tab (remove accounts).

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