HT4528 power button and screen not working - is this fixable and where do I go?

Last night my phone was knocked out of my hand and fell hard on the sidewalk. It doesn't look broken, I have it encased in an Otterbox but I can no longer see my screen, where do I get it fixed and is it fixable? Also a couple weeks ago my power button stopped working. Where do I go to get this fixed or do I have to get a new phone? I didn't get the insurance as I never had an issue with my phones before this.

Hi dreamy2273!
I have a link that can help answer these questions for you:
Contact Apple for support and service
http://support.apple.com/kb/he57
Thanks for coming to the Apple Support Communities!
Regards,
Braden

Similar Messages

What to do now when my iPad won't turn on after I turn it off. It shows only the apple logo. I am sure it has above 70% charge as when I sync my iPad it shows necessary detail in iTunes. I have tried, HOME & POWER button, but did not work.

What to do now when my iPad won't turn on after I turn it off. It shows only the apple logo. I am sure it has above 70% charge as when I sync my iPad it shows necessary detail in iTunes. I have tried, HOME & POWER button, but did not work.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
3: If Unable to Restore, try using the Steps in this article to force the device into Recovery Mode.
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps...
After you have Recovered your Device...
Re-Sync your Content or Restore from the most Recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766

Why does the power button intermittently fault -- Not work to wake up the phone?

Iphone 4 occassionally won't respond to the power/sleep button. Isn't stuck -- works normally much of the time, but occassionally acts as though the battery is dead. Have to plug into a power source to activate phone. Battery will show same charge it had before it went into sleep mode. Can be near fully charged and proceed working for the rest of the day just fine.
Button does not stick or seem faulty in any way. But, when you least need it to not work - such as in travel - or for emergences and have not power source to get to -- is bad. An unreliable phone for a doctor is not good. I have presented the problem to a few repair shops who are either not familiar with this behavior or suggest that is may be software rather than hardware. Something miss reading the battery to the phone indicating that the battery is dead when in fact it is not. Had the phone restored at the Apple store and this did not solve the problem.
It seems I did run across a blog that this occurred with some IOS update?
Would be grateful for advice.
Thanks

Hi
I found this tip on the net.
Plug phone cable in (powered), press and hold button until voice control is activated, release, unplug.
http://forums.macrumors.com/showthread.php?t=1328312
I have not tryed it my self but it may work..
There are a simular trick to get the home button to work, here it is.
Open a default iOS application, such as Stocks, Calculator, or Weather
Press and hold down the Power button until the “Slide to Power Off” dialog appears, then release
Now press and hold the Home button until the “Slide to Power Off” screen disappears, quitting the application.

HT1343 Power button – for Standby not working anymore

Power button – OS X Mavericks
Tap to power on. Once powered on, tap to wake or sleep.
This shortcut is not working after update anymore. My system is 10.9.2 . is it possible to define the power button pressed shortly to standby like it was before?

It was change because laptop owners couldn't keep from accidentally hitting the power button when reaching for the delete key.
Press and hold for about 2 seconds to get sleep.
Press and hold for about 4-5 seconds for dialog box.
Press and hold for about 10 seconds to force shutdown.

TPY S1 Windows Button on Screen not Working

Hi,
After a driver update my physical windows key located on my screen (for use in tablet mode) does not work. Pressing it does not bring up the Windows 8 metro UI/start panel. Does anybody have a fix for this? It is a very useful and convenient button and it is a shame that it doesn't function properly.
Thanks.

Anyone figure out a fix? I had a screen problem and sent it away and it came back and wasn't working, so maybe it's a connector issue? I'm trying to figure out if it's a deal breaker before I send it back.

MSI X58 Platinum - power button after hibernate not working

Hi,
I have MSI X58 Platinum board that is having a problem recovering from hibernate state.
When I press the power button, it will turn on for about 2 seconds before shutting off again. Nothing is shown on the screen.
After pressing the power button several times more, it will then power up again and wake up from the hibernation. Everything is back to normal after that.
It used to work fine where single press to the power button is all it takes to wake up.
Has anyone experience this problem? It has no problem going to hibernate state (S3).
Thanks.

Ok, here's my complete configuration:
1) Motherboard: MSI X58 Platinum
2) Processor: i7-920
3) BIOS version: 3.80 (latest version)
4) VGA: Inno3D 8800 GT (512 MB DDR3)
5) Memory: 3 x 2 GB (Corsair DDR3 triple channel)
6) Hard drive: 300GB (Western Digital Velociraptor) + 1TB (Western Digital Caviar Black)
7) Optical Drives: DVD-RW (Asus), DVD-ROM (Asus)
8) Operating System: Windows 7 Ultimate (64 bits)
9) Power Supply: Sensonic 650 Watt

HT2188 Power button on iPhone not working

My power button is depressed and will not pop back up all the way, don't know why. I can use it if I press down really hard on it, very inconvenient. Any suggestions?

Contact an Authorized Apple Service Provider.
Here's how:
Find an Apple Authorized Service Provider

HT5957 I have downloaded the ios 7 for my ipad and now my screen is locked and shows a plug pointing towards an itunes symbol. Does anyone have an way out of this frustrating problem? Holding down the home and power buttons together has not worked.

I have downloaded ios 7.2 update for my ipad and now my screen is locked and shows a picture of a plug and the itunes symbol. Does anyone have advice to fix this frustrating problem? I have seen help online for iphones, but none for ipads. The screen will not budge. I have tried holding down the power and home buttons at the same time, to no avail. Please, can some of you smart people help me?

Hi there Martha250,
I would recommend taking a look at the troubleshooting steps found in the article below.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
-Griff W.

Ipad will not slide to unlock. have tried home key and power button and still wont work

Ipad will not slide to unlock. Have tried home key and power button but has not worked. Help please?

Did you input you correct passcode? The iPad may be disabled.
How can I unlock my iPad if I forgot the passcode?
http://www.everymac.com/systems/apple/ipad/ipad-troubleshooting-repair-faq/ipad- how-to-unlock-open-forgot-code-passcode-password-login.html
iOS: Device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
How can I unlock my iPad if I forgot the passcode?
http://tinyurl.com/7ndy8tb
How to Reset a Forgotten Password for an iOS Device
http://www.wikihow.com/Reset-a-Forgotten-Password-for-an-iOS-Device
Using iPhone/iPad Recovery Mode
http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm
You may have to do this several times.
Saw this solution on another post about an iPad in a school environment. Might work on your iPad so you won't lose everything.
~~~~~~~~~~~~~
‘iPad is disabled’ fix without resetting using iTunes
Today I met my match with an iPad that had a passcode entered too many times, resulting in it displaying the message ‘iPad is disabled – Connect to iTunes’. This was a student iPad and since they use Notability for most of their work there was a chance that her files were not all backed up to the cloud. I really wanted to just re-activate the iPad instead of totally resetting it back to our default image.
I reached out to my PLN on Twitter and had some help from a few people through retweets and a couple of clarification tweets. I love that so many are willing to help out so quickly. Through this I also learned that I look like Lt. Riker from Star Trek (thanks @FillineMachine).
Through some trial and error (and a little sheer luck), I was able to reactivate the iPad without loosing any data. Note, this will only work on the computer it last synced with. Here’s how:
1. Configurator is useless in reactivating a locked iPad. You will only be able to completely reformat the iPad using Configurator. If that’s ok with you, go for it – otherwise don’t waste your time trying to figure it out.
2. Open iTunes with the iPad disconnected.
3. Connect the iPad to the computer and wait for it to show up in the devices section in iTunes.
4. Click on the iPad name when it appears and you will be given the option to restore a backup or setup as a new iPad (since it is locked).
5. Click ‘Setup as new iPad’ and then click restore.
6. The iPad will start backing up before it does the full restore and sync. CANCEL THE BACKUP IMMEDIATELY. You do this by clicking the small x in the status window in iTunes.
7. When the backup cancels, it immediately starts syncing – cancel this as well using the same small x in the iTunes status window.
8. The first stage in the restore process unlocks the iPad, you are basically just canceling out the restore process as soon as it reactivates the iPad.
If done correctly, you will experience no data loss and the result will be a reactivated iPad. I have now tried this with about 5 iPads that were locked identically by students and each time it worked like a charm.
~~~~~~~~~~~~~
Try it and good luck. You have nothing more to lose if it doesn't work for you.
 Cheers, Tom

My iphone's screen goes black and it behaves like that it is switched off.No switches work and the power button also does not respond.The ringtone do not also respond.The only way to switch on the phone is to press home button and power button together.

My iphone's screen goes black and it behaves like that it is switched off.No switches work and the power button also does not respond.The ringtone do not also respond.The only way to switch on the phone is to press home button and power button together.

Pressing the Home button and the sleep/wake or on/off button together until you see the Apple logo and then release is called a reset.
If no change after a reset, the next step is restoring your iPhone.

When i click on my external hard drive the screen goes dark and a msg pops up saying i have to shut down my computer by holding the power button and then restart it. when i do that i get the same result every time. it worked perfectly last night..

when i click on my external hard drive the screen goes dark and a msg pops up saying i have to shut down my computer by holding the power button and then restart it. when i do that i get the same result every time. it worked perfectly last night..

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Ifou don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the Console window, select
DIAGNOSTIC AND USAGE INFORMATION ▹ System Diagnostic Reports
(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar.
There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.
If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.
In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)
Please don’t post other kinds of diagnostic report.
I know the report is long, maybe several hundred lines. Please post all of it anyway.

I pod touch 5th generation was working fine died so i charged it. Now that it is charged when i hold the power button the screen turns dark blue if it on and the apple logo is about to appear but it never does nor does anyother picture. If i hold the

I pod touch 5th generation was working fine (Not sure what the last ios i downloaded was it should be ios 8 or higher). The battery died so i charged it. Now that it is charged when i hold the power button the screen turns dark blue as if it's powering on and the apple logo is about to appear but it never does nor do any other type of images on the screen. If i hold the home button Siri will say "Siri is not available please connect to internet" but there is still no image on the screen. I've tried holding down the home and power button it restart it but doing this just gave me the same results. How do i fix this problem? What's wrong with my i pod?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

HT3302 My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

My Ipod touch 8gb will not turn back on no matter what i do i have tried just the power button, the power button and home button, and connecting it to the computer and the battery wasn't close to being dead non of them work what do i do?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

My Mac Mini was not sending a signal to the monitor. I powered down using the power button and now it will not start. When i power up I get a strange 2 tone sound, like a warning alarm. The fan starts, and the light comes on, but no screen

My Mac Mini was not sending a signal to the monitor. I powered down using the power button and now it will not start. When i power up I get a strange 2 tone sound, like a warning alarm. The fan starts, and the light comes on, but no screen.
I have tried with a wired USB keyboard and mouse using a single screen. Powered up with option pressed. No change.
Reset SMC no change

Run the Apple hardware test to see what it tells you. Run the extended test when prompted, which can take awhile.

Power button and home button is not working in my ipad.

hello sir my ipad is continue power on 24 hours.
ipad button power button and home button is not working;.

yeah I'm having the same problem with and iPod touch 4th gen

HT4528 power button and screen not working - is this fixable and where do I go?

Similar Messages

Maybe you are looking for