HT4528 put passcode lock on my iphone, cant remember it and now phone shows disabled

I put a passcode on my phone and forgot what it was.  Now my phone is "disabled" and I cant even get into it...

If you cannot remember the passcode, you will need to Restore your device...
Connect to iTunes on the computer you usually Sync with and Restore...
http://support.apple.com/kb/HT1414
If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808

Similar Messages

  • HT201413 my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    my daughter changed her password and cant remember it and now the ipod is diasbled what should i do

    Providing she regularly synced her iPod, her purchases should be in her iTunes library. If this is the case, then you can simply reset her iPod and put all of her data back on it although I don't know if this works with apps. If she synced it before she reset the pass word then you can stop the auto sync, restore, and put the back up on it. If all else falls, iTunes and the App store remember purchases so you can't buy the same thing twice, well at least I haven't. I hope you find this helpful, and good luck getting her iPod back into usable condition.

  • My iPhone suddenly went off and now it shows the apple sign on and off

    Hello,
    Please help!!!
    My iphone 4s just shut down and now its shows the apple image in the middle of the screen on and off. I tried to connect it with ym computer to restore it but it still doesnt turn on. Any tips what to do???
    Thanks

    Hello Tormento,
    It sounds like your iPhone keeps restarting by itself. I recommend first resetting the phone with this process and seeing if it boots correctly:
    To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
    From: Turn your iOS device off and on (restart) and reset
              http://support.apple.com/kb/ht1430
    If the issue persists, I would next put it into Recovery Mode and restore it with iTunes with the following article:
    If you can't update or restore your iOS device
    https://support.apple.com/kb/ht1808
    Thank you for using Apple Support Communities.
    Take care,
    Sterling

  • Hi there iv turned my old iphone on as my new one has gone to be repaired and i typed in the password to many times as i cant remember it and now its disabled and i have got a new laptop due to other one been broken and my iphone wont work with itunes

    hi there can anyone help me. i have gone back to my iphone as my other is in repair and i tried the passcode to many times and its now disabled and says connect to itunes however it says online that you need to connect it to the laptop you synced your phone with last however i have a new laptop and iv installed itunes and my iphone wont connect so how do i enable it so i can use it again.

    iCloud backups do not have seperate passwords, it is merely the password to the Apple ID.
    If attempting to restore via iTunes on a computer and the system prompts for a passwod to restore, there are two possible options:
    1) The user enabled backup encryption.  If so, enter the password.  There is no way to reset or remove this password.
    2) The backup is corrupt.  If the user never selected backup encryption and the backup is asking for a password, the backup is corrupt.  Delete the backup and restore as new.
    Relying on PhotoStream for storing all your pictures taken with the device is extremely unintelligent.  Old pictures roll off of PhotoStream after 30 days or 1000 pictures, whichever occurs first.

  • Lock code entered wrong and now it is disabled and says connect to itunes

    i entered lock code in wrong to many times and now it is disabled and says connect to itunes

    Have you considered doing what it's telling you to do?

  • I accidentally put a passcode lock on my iPhone and I forgot what I set for it, is there a way to take it off without accessing the phone? I have restored my phone but it doesn't work, is there anybody that could help me please?

    I accidentally put a passcode lock on my iPhone and I forgot what I set for it, is there a way to take it off without accessing the phone? I have restored my phone but it doesn't work, is there anybody that could help me please?

    You can't "accidentally" put a passcode on any iPhone...its a multi-step process. Further, restoring an iPhone will remove the passcode, as the passcode is not included in an iPhone backup.
    Are you sure you're talking about the phone passcode & not something else...like the "Restrictions" passcode?

  • So I had put a lock on my IPhone and forgot the pin number and is now completely locked out it says Connect to Itunes so I did but cant get it to unlock.

    So I had put a lock on my IPhone and forgot the pin number! I am now locked out! It says to connect to itunes so I did but nothing has happene my phone is still locked! Someone help!

    Follow the directions here to force the phone into recovery mode & restore it:
    http://support.apple.com/kb/ht1212
    This will remove the passcode.

  • I have purchase iPHONE 4S. During learning the application i have put mant times wrong passcode and my phone was disable. Plese tell us how to unlock it?

    i have purchase iPHONE 4S. During learning the application i have put mant times wrong passcode and my phone was disable. Plese tell us how to unlock it?

    Kyderbylove wrote:
    I locked my iphone 4s, I forgot the passcode and it says disabled connect to itunes. I have some very important information on the phone I can't lose, How can I retrieve that information if the phone was not backed up to icloud of my mac?
    You can't. If your phone is disabled, the data has already been erased...that's the whole point of the passcode. Your only option now is:
    Turn your phone off, then force it into recovery mode & restore it:
    Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.

  • How do retrieve or reset my passcode lock on my iPhone 5s

    How do i retrieve or reset my passcode lock on my iPhone 5S

    -> iOS: Forgotten passcode or device disabled after entering wrong passcode

  • Why can't I disable the Passcode Lock on my iPhone?

    My phone just recently requested a passcode for no reason that I can tell and now I can't shut it off. I went into the general section where you are supposed to be able to turn it off but the option is "grayed" out so I can't choose it. HELP!!!

    Typically this happens when a corporate Exchange account is added to the iPhone and the corporation requires a passcode to protect access to their system.

  • I forgot the passcode lock on my iPhone 4gs....Help?!?!

    hadnt used my phone due to an extended vacation and forgot the passcode lock.... tried several times and it has disabled the phone and advised me to connect to itunes... i did but dont know where to go from here.... help

    If your on itunes 11, which you should be, in the top right, click on your phones name, then summary in the upper center, then restore in the middle right.

  • HT201263 hey guys i forgot the password for my iphone 4S and i keep on trying any passwords but now my iphone has deactivated it self and its asking me the password but i cant remember it and i dont have the last compter it syniced with!!! so what should

    hey guys i forgot the password for my iphone 4S and i keep on trying any passwords but now my iphone has deactivated it self and its asking me the password but i cant remember it and i dont have the last compter it syniced with!!! so what should i do ?

    In your case your only solution is to restore it ( see http://support.apple.com/kb/HT1808 ) and you may need to force it into restore mode to do that.  This will wipe everything off it and reset it as new, without the passcode.  You can then redownload purchased content, buy unless you have a sync'd copy of your contacts and photo's they will be gone.

  • My kids entered the passcode several times wrong and now it is disabled and written on it"connect to itunes" , when i did connect it to itunes it said "can not connect to ipad because it is locked with a passcode" what can i do pls?

    my kids entered the passcode several times wrong and now it is disabled and written on it"connect to itunes" , when i did connect it to itunes it said "can not connect to ipad because it is locked with a passcode" what can i do pls?

    You may need to put the iPad into recovery mode : http://support.apple.com/kb/ht1808 - you should then be able to reset the iPad and restore/resync your content to it.
    If you do it via a different computer that it's not normally synced to then (from here) :
    If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present.

  • HT1212 a friend gave me her iphone but could not remember her passcode and the phone is disable.  What can i do to reset the phone

    A friend gave me her old iphone 4 but could not remember the passcode and the phone is disabled.  How can I reset the passcode?

    In HT1212,
    If you have never synced your device with iTunes, or you do not have access to a computer
    If you see one of following alerts, you need to erase the device:
    "iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
    "You haven't chosen to have [device] trust this computer"
    If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.
    Alternatively, place the device in recovery mode and restore it to erase the device:
    Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
    Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
    While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
    Continue holding the Home button until you see the Connect to iTunes screen.
    iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

  • HT5622 hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

    hi. i bought iphone 5 witch was locked, i made factory reset and now phone asking apple ID and pasword witch i dont know. i was writing to seller but he is not answering me. how to set new account for my iphone 5 what i could use it?

    The iPhone has a feature called "Activation Lock" described here:
    http://support.apple.com/kb/PH13695
    Without that Apple ID, you will not be able to use that iPhone.

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