HT4528 With IOS 7 I had to move my photos and videos off to a backup to install the IOS. When they moved back to the phone during a sync I have no way to delete them. The trashcan stays grayed out and the usage page doesn't give me a delete option.

I got the message that IOS 7 was ready to download. I wish I had read the reviews on it first. I had to move my photos and videos off the phone to free up memory space for the install. I was still able to see the phone with a file browser and grabbed the photos and videos and stored them in a directory on my hard drive. Meanwhile my itunes updated too. So with my files moved and deleted from the phone I made a backup of the phone. I installed the ios 7. When I synced the itunes moved my backup directories back to the phone. I can't figure out how to remove them from the phone. Under photos they have installed themselves with the names iphone09282013 and videos directories. When I access them I don't get a delete option. The trashcan is greyed out. The settings usage page no longer gives me the swipe delete function. How do I remove these files to free up space now that I have them saved to my computer?

Hi Eric Ferguson,
Thanks for using Apple Support Communities.
For troubleshooting on this, take a look at this article:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/ts3694
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
Perform USB isolation troubleshooting, including trying a different USB port directly on the computer. See the advanced steps below for USB troubleshooting.
Put a USB 2.0 hub between the device and the computer.
Try a different USB 30-pin dock-connector cable.
Eliminate third-party security software conflicts.
There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
Try to restore from another known-good computer and network.
Best of luck,
Mario

Similar Messages

I just updated to Mavericks and now I can't get my toshiba external HD to show up. It appears in Disk Utility but not in my finder. In Disk Utility it is grayed out and will not allow me to mount. Ive verified and repaired it. Nothing!

I cant take it anymore. Pleae someone help me. I cannot erase my HD becasue it has all of my pics for my kids and all of my movies school work. I need this fixed please

Hi Liz,
Sorry to hear you are having a similar problem. Last night I went to the tool bar at the top of iphoto, clicked on "File", then clicked "Browse Backups" in the drop down menu.    I have an external hard drive that is set up to Time Machine.   The Browse Backups opened the iphoto pages in the Time Machine. I selected a date one day ahead of the day I performed the now infamous update, and it showed my iphoto library as it had existed that day.   I then clicked "Restore Library" at the bottom right corner of the Time Machine screen.   Roughly 2 hours later my iphoto was back to normal.   When I opened iphoto there was a message saying I need to upgrade my program to be compatible with the new version of iphoto(version 9.2.1). I clicked "Upgrade" and within seconds it had done whatever upgrading it needed to do.
The only glitch in the restoration was that it restored the library as it appeared last week, so I no longer had photos I had imported this past weekend.   I simply went back to the Browse Backups in the drop down menu, when Time Machine opened I selected the page showing my pictures from this weekend and again said to Restore Library.   Roughly 45 minutes later the library was restored including the most recent photos.
I am now a happy camper.
I don't know if any of this will be of help to you because your email says you are having trouble with photos imported after the upgrade was performed.   Have you had any pop up notices when you first open iphoto, that tell you you need an upgrade to be compatible with the new iphoto?     If so have you clicked "upgrade"?
Good luck Liz, if you have Time Machine running as a back up to your library, maybe you wil be able to get help there, by following my instructions above.   Otherwise,   good luck with your investigations.   I'd be interested in hearing how you make out.
Karen

HT4623 Hi, Im using an iPhone 4 8gb and recently updated my software using my computer to iOS 6.1.3 and some of the tabs are now grayed out and cant function (specific reference to "Show My Caller ID - On/Off tab"). is there a way to fix this or can i do

Hi, Im using an iPhone 4 8gb and recently updated my software using my computer to iOS 6.1.3 and some of the tabs are now grayed out and cant function (specific reference to "Show My Caller ID - On/Off tab"). is there a way to fix this or can i downgrade back to my default software?

Hi imobl,
Thanks for your response, I forgot to add that the five 3uk sims we have in use, I have tried all of them none of them are recongnised non of them have pin codes, I even purchased four more sims Tmobile (original carrier) Vodaphone, 3 and giffgaff.

TS1559 Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I went to apple store and they turned me down that there is no support in the 2nd year. Extremely disappointed and no way except to pay and get replacement. Pls ad

Wi-Fi on my iphone4s is grayed out and I think this happened after the update 7.0.4. I tried all possible solutions through apple online support and then went to apple store as a last resort and they turned me down that there is no support in the 2nd year. Only option is to pay 160 pounds and get replacement. When I argued further, they said that if I had bought the iphone directly with them, they would replace me without any cost. This is even more frustrating.
THIS IS TOTALLY UNFAIR as its not my fault. If the release of faulty 7.0.4 software is timed in my 2nd year of contract and since I didnt buy the iphone directly from Apple, how is it fair to ask me to pay for replacement. Its not my fault after all.

Because you are outside the one year hard ware warrenty, Apple covers for the first year on their dime, if you had a two year contract why not make sure you have a two year insurance on your phone?
Either way as I can see/assume you are from europe you can look at your consumer laws to see if you qualify for anything there, beyond that it isn't the software that broke the device, it's a hardware failure because thousands upon thousands are happy and content with iOS 7.0.4

I am the administrator of my computer with other family members having accts. One member is grayed out and no one can access that acct. Why and what do I do about it?

I am the administrator of my iMac with other family members having accts.
One members acct. is grayed out and cannot be accessed by anyone except him.
I had put parental controls on it but now I cannot access it or change anything.
I don't have permission.??

These are two possible approaches that will normally work to move an existing library to a new computer.
Method 1
Backup the library with this User Tip.
Deauthorize the old computer if you no longer want to access protected content on it.
Restore the backup to your new computer using the same tool used to back it up.
Keep your backup up-to-date in future.
Method 2
Connect the two computers to the same network. Share your <User's Music> folder from the old computer and copy the entire iTunes library folder into the <User's Music> folder on the new one. Again, deauthorize the old computer if no longer required.
Both methods should give the new computer a working clone of the library that was on the old one. As far as iTunes is concerned this is still the "home" library for your devices so you shouldn't have any issues with iTunes wanting to erase and reload.
I'd recommend method 1 since it establishes an ongoing backup for your library.
Note if you have iOS devices and haven't moved your contacts and calendar items across then you should create one dummy entry of each in your new profile and iTunes should merge the existing data from the device.
If your media folder has been split out from the main iTunes folder you may need to do some preparatory work to make it easier to move. See make a split library portable.
Should you be in the unfortunate position where you are no longer able to access your original library or a backup then then see Recover your iTunes library from your iPod or iOS device for advice on how to set up your devices with a new library with the maximum preservation of data.
tt2

How can I reset the phone number under Imessage (iphone 4s unlocked tmobile ios 5.0.1)? The phone number from the person i purchased it from is grayed out and cannot be edited. Please help!

I bought this phone from someone and then I unlocked it using that gevey sim i think -- using it for T-mobile..
I can't get Imessage to work on my phone number because the old number is there and it is grayed out and cannot be edited.
I can use it but not with my phone number, only with email.
Can someone please tell me how to fix this so that I can send with my number?
Thanks so much

The advisor should not have told you this for legal reasons. There is no way of tracking the iPhones just of finding out which SIM cards were used to activate them and if they were activated at all. Court can authorize Apple to release this information to the count. There is no legal way without involving a judge.

Music won't play on iPad 4, the music is grayed out and when I touch a song to play it goes quickly though all of them but doesn't play. What to do?

Music won't play on newest iPad latest operating system. the music is grayed out and when I touch a song to play it goes quickly though all of them quickly but doesn't play. What to do? The first song on some do. The most resent downloads do play.

the ones that are greyed out did not get downloaded all of the way. You need to delete or unsync them and redownload or resync them.

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it

I accidentally quit my CC on my Macbook pro and now the cloud icon is grayed out and every time I hover over it with the mouse I get the spinning beach ball of death on the icon. I have no idea how to open it because when I use spotlight search to open it it gives me a message saying "Creative Cloud is not open anymore" help!

Since you didn't include any pertinent info such as the Mac model and OS version you are running, here is some general information:
Mac OS X: Gray screen appears during startup
Depending on which OS yours came with originally - and which OS you are now running - you would either need your original install disks - you can call Apple for replacements by giving them your serial number. Or you may be able to reinstall the OS by using recovery (again, depends on which model/which OS).

Due to NAS issues, when I started a new time machine backup it did not have the old backups available. My question is do I need to delete them or will time machine automatically reclaim the space? Only one Sparse Bundle, same name.

Due to NAS issues, when I started a new time machine backup it did not have the old backups available. My question is do I need to delete them or will time machine automatically reclaim the space? There is only one sparse bundle but when I enter time machine I don't see my historic backups. I use a synology DS212 for my time machine. Started a new backup which is 218gb but it says 618 gb is occupied therefore it looks like 2 or 3 backups are still on the disk. Before my NAS issues the last backup was in 2014. As you can see there is a second sparse bundle from 2012. Not sure what that is.

This is an old message now, but what happened to me similarly was:
I had a major computer crash and through complicated pathways ended up reinstalling (Mavericks) as a new user (long story).
At least I had good Time Machine backups on an NAS drive (Synology DS212j), or so I thought - when I started Time Machine up again, the old backup file was gone, replaced by a new one using my "new computer" name. The old file was gone both by directly mounting the NAS drive and by clicking "Enter Time Machine".
It's like I had {OldShareName}.sparsebundle and then it was replaced by {NewShareName}.sparsebundle, all of the old info vanished.
(I have spent a week finding old files elsewhere and have completed a satisfactory self-restore. It pays to "archive" [my own variation of] as well as "back-up".)
My belief is that if this were a wired-netword-drive, e.g. plugged right into my iMac with a USB cable, then the old file would have remained.
But this is an NAS drive, connected directly to my Airport wireless router, and I don't know the significance of the fact that it stores its Time Machine backups as "sparsebundle" files rather than simply as plain(er) files.
As usual when things get complicated with computers (not just Apple computers) there was never a warning message. Something like "YOU'RE ABOUT TO DELETE A TIME MACHINE BACK-UP FILE!!!" would have made my life a lot simpler.
BTW, I did try a "restore from Time Machine" option the first thing I had my "new computer" (old hardware, 2009 iMac) up and running, using Migration Assistant, and it ran for many hours and then failed in the wee hours - what that has to do with anything I'm not sure.
I'm not sure that I have a question about this other than "why do these things happen to me?", but it's a warning. Apart from that I've been very happy with the stability and reliability (but not the cost or set-up complexity) of NAS vs. directly-cabled external drives.
Charles

I've been using LR with my Nikon D3200 for a year or so. Shooting in RAW/NEF no issues with import etc until I updated LR and now I can't get LR to allow me to select when I try to import. It does show the images but they're grayed out and not able to be

I've been using LR with my Nikon D3200 for a year or so. Shooting in RAW/NEF no issues with import etc until I updated LR and now I can't get LR to allow me to select when I try to import. It does show the images but they're grayed out and not able to be selected. Any thoughts? TIA

Greyed imaged in the Import dialog box mean you have already imported the photos into Lightroom, so there is no need and no benefit to importing them a second time.
Just go to the Library module, search for the desired photos, and resume working on these photos.

Not all of my perviously purchaced songs are showing up on itunes purchaced link on my account. It show that I have already purchaced them in the itune store, but i have no way of downloading them back into my library.

Not all of my perviously purchaced songs are showing up on itunes purchaced link on my account. It show that I have already purchaced them in the itune store, but i have no way of downloading them back into my library.

If they aren't showing in the Purchased tab in the iTunes store app (and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes) for redownloading then have you checked to see if they are hidden : http://support.apple.com/kb/HT4919 ?

Several months ago I kept getting prompted to "update" my iphoto library. I finally gave in and clicked on the update button and EVER SINCE THEN, ALL of my photos have been 'grayed out' and I can't see ANY of them unless I click on the photo and open it

Several months ago, I kept getting prompted to 'update' my iphoto library. When I finally clicked on the 'update' button, it 'greyed out' ALL of my photos. Now ALL of my photos are grayed out and I can't see ANY of my pictures unless I click on each grayed out photo individually and open them, ALL of the thumbnails are greyed out. It is THE WORST!! I have no idea how to fix this problem and its been MONTHS AND MONTHS of *** pain. Anyone?? Please help!!!
Thanks so much!!!

Back up your iPhoto library, Depress and hold the option (alt) and command keys and launch iPhoto - rebuild your iPhoto library database
and please tell us what version of iPhoto and of the OS you have
LN

Apps won't sync from iTouch to computer. iTunes recognizes the iTouch and the app content, but the content is grayed out on the computer screen and won't allow me to sync. My iTouch is version 4.2.1 with 6.8GB capacity.

I am on vacation and away from my home computer. I installed iTunes on a computer I'm using at my son's house to enable
me to sync my iTouch, since it has become unstable when I am playing games and continually closes and reverts to the home
screen.
My son's computer recognizes my iTouch and my apps appear on the screen but they are all grayed out and will not allow me
to sync. Can anyone help me please?

Your iPod can only be synced with one iTunes library at a time. If you try to add content to it from another computer it will erase the contents of your iPod and replacement it with the contents of the new library.
In regards to the unstableness, have you tried a hard reset to see if that makes a difference? To do this, press and hold both the Sleep/Wake and Home buttons together long enough for the Apple logo to appear.
B-rock

I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.

I recently had my computer stolen and not my purchases from I tunes store were backed up. I've been told there is a way that I can re-download my missing tracks from the store without having to pay for them again. Is this true, if so, how do go about it.
Many thanks
Arkadi de Rakoff

Unfortunately, redownloading of past music purchases isa still in beta test and only available in the US right now.
It's due for everyone this fall. Downloading past purchases from the App Store, iBookstore, and iTunes Store, http://support.apple.com/kb/HT2519
If you can't wait, contact the iTunes Store Support Team at this link
If you get lucky, they may be able to authorize another download now.

HT4623 After downloading the iOS 7 update, my wifi stopped working. (It grayed out) I was able to fix it when i Reset the Network Settings. However, it has gone back to being grayed out and that solution is no longer working. How do I fix it?

After downloading the iOS 7 update, my wifi stopped working. (It grayed out) I was able to fix it when i Reset the Network Settings. However, it has gone back to being grayed out and that solution is no longer working. How do I fix it?

After downloading the iOS 7 update, my wifi stopped working. (It grayed out) I was able to fix it when i Reset the Network Settings. However, it has gone back to being grayed out and that solution is no longer working. How do I fix it?

HT4528 With IOS 7 I had to move my photos and videos off to a backup to install the IOS. When they moved back to the phone during a sync I have no way to delete them. The trashcan stays grayed out and the usage page doesn't give me a delete option.

Similar Messages

Maybe you are looking for