HT4539 cannot play game after purchase - states: "regrant failed - please purchase the software application first.

downloaded several times and started playing only to find out it did not download??
sates: regrant failed-please purchase software application first.
Playrex states there is an issue when setting up. I would prefer a refund at this time
since I have already played the beginning numerous times and wish to make a different purchase
please advise....thanks

Thank you soooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo oooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo ooo much i switched back i actually bought it thank you thank you thank you thank you

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    Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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