HT4559 how do you fix 'cannot connect to itune store'  I need to update aps

How do you update apps when you get an error message "cannot connect to i Tunes store"?

Sign out of your account, restart the iPad and then sign in again.
Settings>Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>Store>Sign in and then try again.
You can also try rebooting your router by unplugging it for about 30 seconds and then plug it in again.
You can look at Apple's support article as well.
http://support.apple.com/kb/TS1368

Similar Messages

  • HT1689 How can i fix "cannot connect to iTunes store"?

    How can i fix "cannot connect to iTunes store"?

    Refer to this article:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368

  • Keep getting "cannot connect to itunes store" when trying to update aps.  help please.

    am trying to update free aps on ipad mini. i key in itunes password but keep getting "cannot connect to itunes store" message. have changed password twice & password works on laptop.  why won't it work on ipad?

    Hello richvasmc,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    Troubleshoot issues on an iPhone, iPad, or iPod touch
    If you haven't been able to connect to the iTunes Store:
    Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
    Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clicking Check for Update on your device's Summary page.
    Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
    Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
    Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
    Try resetting (turning off and then on again) your Wi-Fi router.
    If the issue persists, try troubleshooting your Wi-Fi networks and connections.
    Best of luck,
    Mario

  • TS1368 Cannot connect to iTunes store when trying to update  or download an app, I tried changing the time and updates nothing iseems to be working

    Cannot connect to iTunes store when trying to update or download apps, I have tried updates and adjusting the date

    The Complete Guide to Using the iTunes Store
    http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
    http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
    Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    This works for some users. Not sure why.
    Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
     Cheers, Tom

  • TS3297 Cannot connect to iTunes Store ,my iPhone is updated and connect to internet

    Cannot connect to iTunes Store ,my iPhone is updated and connect to internet

    I also tried moving the date forward by a year and then moving it back to normal and it still doesn't work.  i can't find an automatic update of time zones on my itouch to turn this off.

  • HT1689 I keep getting the error: Cannot connect to ITunes Store. I recently updated the iOS on the ipad3. Have tried heaps of fixes as suggested in various threads. DNS, date and time, reset etc

    I am a fairly new apple user, just got the new ipad, as part of an evaluation program. I recently did an iOS update and now keep getting the error message:cannot connect to iTunes Store... I tried date changing - no good ... The only thing that worked was to change the DNS setting to 0.0.0.0 as described in another thread. This fix for a day and now still getting the same error message and DNS setting changes do nothing. I have tried the reset method several times to no avail. I'm beginning tho think the ipad wasn't a great idea.... Apple need to attend to this. Like many, I have already wasted too much time looking for a fix. I am part of an IT in education group that will soon be recommending a specific hardware and OS. Could result in the loss of thousands of ipad sales for apple ....
    Anyhow... All or any suggestions are welcome :)

    Also, I've just learned that I can connect to download new apps, but cannot update any apps I've downloaded in the past. How might I go about connecting my reset apple ID with its history from before it was reset? I assume that is the biggest issue.

  • How do I solve: "Cannot connect to iTunes Store" message

    I get this message: Cannot connect to iTunes Store" after I enter my password. I have already accessed the iTunes store, and have downloaded a music sample, but when I try to make a purchase, I can't because after I enter my password, I get this message. Thus, I cannot complete a purchase.

    Check out these troubleshooting suggestions:
    http://support.apple.com/kb/TS2388
    http://support.apple.com/kb/TS1368

  • Cannot connect to itunes store before and after update ios 8.2,  What can i do ?

    I updated to iOS 8.2 about 2 hours age and I get an error saying "cannot connect to iTunes Store" every time I try to update existing apps or download new apps. I restarted my phone, disconnected from wifi, reconnected to wifi...nothing is working. Under iTunes & App Store settings, I signed out and now get the "cannot connect to iTunes Store" message when trying to sign back in. I know my Apple ID and password are correct.

    Based on the numerous posts regarding iTunes and the App Store, there appears to be an issue at Apple's end. Although Apple has not provided any indication on the cloud status page.
    Do not change your settings.

  • After updating my iphone 4 to ios 7.0.2 i can no longer download apps or even update my apps on apps store i already tried signing out my apple id but after i reset my phone i can no longer sign in it shows "cannot connect to itunes store" I NEED HELP PLS

    I BADLY NEED A HELP PLEASE after updating to IOS 7.0.2 i can no longer download or even update my app thru apps store i already tried signing out and resetting my iphone but after the reset i can no longer sign in to my apple id it says" cannot connect itunes store" what should i do please help...

    I am in the same predicament...any resolve?  Other than possibly taking it into the shop?

  • HT1222 I get a "cannot connect to iTunes store"when I try to retrieve updates on my iPad 2.

    I get a "Cannot connect to iTunes Store"whenI try to update my Apps from the Apps icon. I am more than totally clueless.  Help please.

    Try rebooting your router first. Unplug it for 30 seconds and then plug it in again. Reboot your iPad as well.
    Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
    If you still can't connect to the iTunes store, look here for help.
    Can't connect to the iTunes Store.
    http://support.apple.com/kb/TS1368
    And look here for more advanced troubleshooting help.
    iTunes: Advanced iTunes Store troubleshooting.
    http://support.apple.com/kb/TS3297

  • Cannot connect to itunes store after update

    I cannot connect to itunes store after downloading latest update. I have tried everything list in "support" including flushing, etc

    My problem appeared after upgrading to itunes 8.
    "itunes could not connect to itunes store"
    "Make sure network connection is active and try again"
    Norton was the problem ....
    -open Norton
    -Select "Internet Security", then "Status & Settings"
    -Select "Personal Firewall", then "Programs"
    -Scroll down to itunes
    My situation had itunes Internet access set to
    "block all" I changed this setting to "permit all"
    Hope this info helps you out ... Happy Holidays

  • TS1424 Cannot connect to iTunes Store keeps showing when trying to install updates

    Cannot connect to iTunes Store when trying to update apps

    I had this issue just yesterday. There was a message that said: Cannot connect to itunes store when i bought new challenges for a game. Later, when I checked my account, it still charged me money on my itunes card

  • HT1386 While trying to update an app I keep getting a "cannot connect with iTunes store"message

    For some reason my iPad say I cannot connect with iTunes store while trying to update an app. I've tried all I know. Any suggestions?

    I am getting the same message. This is what I did to update my apps.
    Go to the App Store and search for one of the apps that needs an update. When the app appears in the search - there should be an Install button next to the app icon. Tap on it and see if the download will start. It worked for me.
    After over two years of owning iPads and never having had this happen before -  this is happened to me twice now in the last two weeks. It's weird, but it happens.

  • While trying to purchase through a game in my iphone it says ( cannot connect to itunes store ) how to fix this?

    while purchasing something from my iphone ( it says : cannot connect to itunes store ) how to fix this?

    Hello Emamoe,
    Thank you for the details of the issue you are experiencing when making an in-app purchase on your iPhone.  I found a couple of articles I recommend for this issue.
    First, I recommend using the steps in the section titled “Troubleshoot issues on an iPhone, iPad, or iPod touch” in the following article (the article title refers to the iTunes Store, but the steps are relevant for the App Store as well):
    Can't connect to the iTunes Store
    http://support.apple.com/kb/ts1368
    If the issue persists after following the steps in that section, I recommend continuing with the steps in the section titled “Isolate the issue: (Mac OS X, Windows, iOS)” in the article below.  This section will help you isolate the network issue that could be blocking you on those apps:
    iTunes: Advanced iTunes Store troubleshooting
    http://support.apple.com/kb/TS3297
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • How do I fix the problem cannot connect to iTunes Store?

    How do I fix the problem I encounter on my iPad - cannot connect to iTunes Store?

    Hey Fpatrick13,
    We have an article that goes over troubleshooting for that issue. If you saw an alert message like "Cannot connect to the iTunes Store. An unknown error has occurred" on your iPad, or something similar, check out the bottom of the article titled "Troubleshooting on an iPhone, iPad, or iPod touch" for detailed steps:
    Can't connect to the iTunes Store
    http://support.apple.com/kb/TS1368
    Cheers,
    David

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