HT4583 I bought something under I tunes store. And I never revived it and now they sent me a bill. How do I get my money back?
I bought some add on on madden nfl 25. And I got billed over 40 bucks. And never revived my add on. I'm furious. How do I fix this?
Does the app have an IAP download option in it and/or does the developer's site have a FAQ/help section for when IAPs don't download ?
If not then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
Similar Messages
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I bought music on my ipod. When i downloaded it the exact same music on my computer i asked if i want to download it for free. I said yes and clicked download and it still made me pay. How do i get my money back?
Is your "home computer" the same as your laptop or are these two different machines?
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I bought a 5 dollar app that didn't do what I understood it would do. Can I get my money back or even a credit? The app I bought I wanted it to zip a file video so I could get the video off my iPhone cause it took up all my hard drive space and it wouldn't zip a file from my phone like I understood it did. So since then I've found a free izip that did what I needed. Is there any way to get my money back and or return the app?F
Here is a link to the return policy.
http://support.apple.com/kb/HT4461
But, no. -
I just wanted to verify that yes, the company is aware and isn't replying
Go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store. Note that no one here, nor even Apple, would have any way of verifying that the developer was receiving your message.
Regards. -
I downloaded a book from iBooks and it only had 46 pages and had loads of spelling errors. How can I claim my money back? Before the download, it did not show how many pages the book contained like it normally does.
use the Report a Problem link on your receipt or in the purchases area of you iTunes account.
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I bought an app from the app store, it said there was an error downloading and it did not download but apple still took money off my apple account, how do i get my money back?
From the App Store meny bar click Store > Check for Unfinished Downloads
And check your Applications folder for the app.
Apple's policy > All Sales Are Final > iTUNES STORE - TERMS AND CONDITIONS
Note... it would help to tell us which Mac OS X you have installed when you post for help. -
I just bought an audiobook which said it was the 1938 version of Science of Mind but it wasn't...it was the 1926 version...how do I get my money back from iTunes?
Try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Itunes is charging me for a app that i never bought. how do i get my money back?
I went to buy a song on my iPod touch a couple of days ago. The song costs 1.29 but my iTunes account told me i only had 0.76 cents left. Just a month or so ago i had 46.00 dollars in my account and i had not bought anything since then. I then logged onto my iTunes account and went to my recent purchases and it told me i had bought a game a month ago for 45.00. I know i had never bought this game because i had never even heard of the game. Another thing that happened was, before my account told me i didnt have enough money in my account, it told me i put in the wrong password. Itunes made me change my password so i think my account was hacked and the person bought the game. How would i get my money back?
Change you password.
Alert itunes support that you have been hacked.
Click Support at the top of this page, then click the link under Contact Us. -
I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??, I just bought a song and my ipod shuffle will not play it.. how do i get my money back from the song??
Assuming you bought the song at the iTunes Store, you can go here
http://www.apple.com/support/itunes/
and follow one of the "paths" to get what you need or to an Apple customer support employee. One path is to click Contact Support at the bottom of the list of choices, and use the Express Lane.
The iTunes app also has a way to report a problem with a purchase. Select iTunes Store in the sidebar (of the iTunes window). Toward the upper right corner, click on your Apple ID. This gets you to your Account Information screen. Find Purchase History and click See All. On that screen, you can select a specific purchase with that problem, and Report a Problem.
If you want to try to figure out WHY that song does not play on your iPod shuffle, please post back... -
HT201209 How can I get my money back if someone gifts me after I bought it on iTunes?
How can I get my money back if someone gifts me after I bought it on iTunes?
EmmyThe person who sent you the gift can either try resending it to somebody who doesn't already have it, or they can try contacting iTunes support and see if they can get a refund or credit for their gift : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
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I bought a free app(Documents by Readdle) for free. In my account I had $6.37 but now I have $3.19!! I don't understand why because it was a free app? What do I do and how do I get my money back?
Hi caw52,
Welcome to the Support Communities!
The following information should help you with this:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933?viewlocale=en_US
Cheers,
Judy -
How do I get my money back for an App I bought yesterday that has crashed?
How do I get my money back for an App I bought yesterday that has crashed?
Where did you buy this app? If it was a Mac App Store app, which one was it? If it was a third party app you will have to approach the developer and / or the seller.
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Hi, I rented a movie off iTunes but the there is no sound. I've bought and rented previous movies and I've never had any problems with the sound before. Is this some kind of glitch? How can I get my money back?
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
Well the title says it all, I just bought a stupid nicki minaj album that I didn't wan't to buy and It cost me 15 dollars >.< Now all my money is GONE and I was hoping is there was ANYWAY I could get my money back, please! It was a stupid mistake, please help
Well, if you havn't been abusing a previous stupid mistake, try here:
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
thought that iMovie/iphoto/garageband were free but i received an email confirming that i bought these program. how can i get my money back?
The question is ... Did you buy them, accidentally or otherwise? They are all part of iLife, the latest version of which is iLife 11.
iMovie/Garage band can all be bought through the App store as separate programs; iPhoto is a free update.
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