HT4590 Compressor 4.1 Crashing

Question

Hey there!  Love the new Compressor 4.1.  It's so simplified!  All you do is import your FCPX file, choose an output or two, hit submit, and voila! It freezes and crashes!
"That's weird," you might be thinking.  "Must have been a fluke," you tell yourself.  "After all, there's no way Apple would take a perfectly fine, working program and replace it with some piece of crap so buggy it can't even export a single file."  So you reopen it.  Ah!  Your FCPX project is still there.  That's nice, all you have to do is rechoose those outputs.  So you click on the "add outputs" button and WHAT THE **** IT JUST CRASHED AGAIN.  DIDN'T EVEN FREEZE TO THINK ABOUT IT, JUST POOF IT'S GONE.
Ok, your flash of fury has passed.  You calm down.  You take a deep breath, pondering your options.  I mean, it must be something wrong on your end, right?  Compressor 4.1 not only works, it's way better than 4.0.7, that's why they released it!  So, you restart your computer, and open compressor.  Look at that!  Your FCP project is still there.  "But wait!" you say.  "That would be too easy!"  So you deftly click on the project to delete it, so that you can reopen FCP and reimport a fresh version.  Just waiting for the spinning ball to register your click.  Silly Compressor, it's probably trying to load that old project.  Doesn't it know I'm just gonna delete OH MY GOD WHERE'D COMPRESSOR GO.  ARE YOU KIDDING ME, IT CRASHED AGAIN.  I HADN'T EVEN TRIED TO START A BATCH.  I LITERALLY JUST CLICKED THE FILE TO DELETE IT AND IT CRASHED.  WHAT THE **** IS THIS CRAP.
Ok, ok, ok.  You're better than this.  Don't let this thing beat you.  You've got it.  Instead of clicking the project, you'll RIGHT click it, and "cut" the project.  It works!!  It's all clear.  You, good sir, are a genius.  You reopen FCPX, resend to compressor, and rechoose your outputs.  Only, this time, you choose just one output, and a preset one at that.  You click ok and the "Start Batch" button lights up!  It's working!!  You click start batch and hear your external drive start to spool!  The ball starts to spin, but worry not!  That's just because it's trying to add it to the "active" menu.  Although, it is taking quite a while... A very long while... No... This can't be hapenning... No. no, no no no nononononono nonn nono no no nonn on non nono!!!! IT FROZE AGAIN.  IT EFFING FROZE AGAIN. IT IS LITERALLY INCAPABLE OF DOING AAAAAANNNNNNYYYYYYTTTTTHHHHHIIIIIIINNNNNNGGGGGG.  Sick update guys!
You know what would be cool?  Some kind of explanation as to why this crap replaced my perfectly fine 4.0.7 version.  You know what would be even better?  To be able to export my film.
kthxbai.

Answer 1

I spoke with tech support a few hours ago. Most of the issues they are seeing with Compressor crashing seem to be related to Matrox. The solution seems to be to work without the Matrox settings in Compressor. I took the Compressor folder out of Library/Application Support (using Finder Option/Go to see the Library folder) and put the Compressor folder onto my Desktop.
Compressor started working again. I then went back into the Compressor folder I moved to the Desktop and dragged some non Matrox settings back into Compressor and dropped them into Custom settings.
There still seems to be an issue with creating new custom settings. Again, these issues seem only to occur with users who have Matrox. My workaround is to duplicate an existing setting and then modifying it.
Your Matrox is a brick until Matrox catches up to Mavericks and FCP and Compressor. I was getting real time compression using my Matrox Mini. I am now getting three times that speed just using Compressor on my (fairly recent) laptop and the fan stays off so the laptop processor doesn't seem to be working that hard. 64 bit apps make a difference. 20 minutes to compress nearly an hour of tape to 1080p at 10 kbps. I would never have bought the Matrox if I had that speed before.