HT4597 Can I have 2 accounts on my iPhone. I have 2 on my computer and have a signal that 1 email is in my inbox. It is an iCloud message but I can't access it. Hope someone can help. Thanks, Lorna

Can I have 2 accounts on my iPhone. I have 2 on my computer and have a signal that 1 email is in my inbox. It is an iCloud message but I can't access it. Hope someone can help. Thanks, Lorna

You can only have one active iCloud account and one iTunes account. Are you by chance refering to email accounts defined in the mail app? If so, if one of the accounts (a non-iCloud account) is a POP account, then an email is usually sent to one device. Once sent, the email is deleted from the server, thus other devices never get copies. That's how POP works.

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I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

I have a Windows 7 Professional, 64 bits on my computer and have recently installed iTunes 11.1.3.8. but i started having this msg :"The folder iTunes is on a locked disk or you do not have write permission for this folder" issues: how can i solve it?

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and SYSTEM full control of this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
If it won't let you change the permissions use the Owner tab to take ownneship from an account with administror privileges.
tt2

My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

My music files etc were all located on my old laptop which was stolen. I have just plugged my iphone in to my new computer and it has deleted all my files. Has anybody got any ideas on how to retrieve the files?

WINDOWS?
Connect the iPod to your PC. If iTunes starts syncing (ie erasing) your music automatically, hit the X in the upper right hand corner of iTunes display, to the left of the search box, to stop it.
In Control Panel, Portable Media Devices, double-click your iPod.
In the Tools menu -> Options, in the View Tab, check "Show hidden files and folders."
Navigate to the Music folder. On my 'pod, the full path is
Portable Media Devices\NAME of IPOD (F:)\iPod_Control\Music
Select all the music folders, and drag and drop them into a folder on your hard drive, or directly into iTunes.
And you're done! The iPod music folder structure is strange and inexplicable, but once you move your files into iTunes you can set it to automatically organize your folder by artist and album to clean that up. (To do this, in iTunes Edit menu, choose Preferences and in the Advanced tab, check "Keep iTunes Music Folder organized."
might be out of date worth a try

I have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and lost all my data. anyone knows how to fix it?

i have updated my 4s iphone to ios 6.1.3 and have trouble connecting it to wi fi . i tried to back up it on itunes and then restore it but now i have left with a phone that still doesnt connect to wi fi and lost all my data. anyone knows how to fix it?

If no change after restoring the iPhone with iTunes as a new iPhone or not from the backup, there is a hardware problem.

When my buddy list comes up, i try to double click my buddies name to start a chat and nothing happens. i could receive instant message but cant start my own or reply. someone please help!

I have a macbook pro and on accident deleted ichat but reinstalled it using the cd, when my buddy list comes up, i try to double click my buddies name to start a chat and nothing happens. i could receive instant message but cant start my own or reply. someone please help!

Hi,
DId you download and Install the COMBO version of the last Update that you did ?
iChat on the Install Disk is likely to be several versions behind where your OS has been Updated to.
It needs to Match the OS level.
iChat Updates come in the OS Updates.
You need to run the Updater manually as Software Updates keeps records of what it has done and thinks iChat is up to date.
If you are on Snow Leopard then the COMBO version of 10.6.7 is here
If you are on Leopard then the COMBO for 10.5.8 is here
Googling Mac OS X 10.x.x COMBO where x.x is the version you are up to will generally find the link to the right page if you are at a different OS version.
<
8:36 PM Thursday; June 16, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I can't connect to Wi Fi.iPhone 4s upgraded to iOS 7 and have tried resetting the network

Wi Fi is grayed out and can't connect to Wi Fi or turn bluetooth on. I am using iOS7 and have tried resetting the network settings. Can anyone help?

Try the suggestions here to see if they resolve your problem:
http://support.apple.com/kb/ts1559
If these don't work you may have a hardware problem. Visit an Apple store for an evaluation or contact Apple Support.

HT1766 I am trying to up date my phone to iOS7 and now my phone is stuck with the itunes symbol and a connect to computer picture and I can't use my phone. I attached the phone to computer and have downloaded itunes to my computer but I have no idea what

I am trying to update my phone and the phone is frozen on a screen that has the itunes symbol and the computer connection showing.
I did not have itunes on my computer.
So I downloaded itunes set up which took an hour or so.
Now what do I do?

Please check 2 things in your computer.
1. Right click 'My Computer' => Manage => Services & Applications => Services. Look for Apple Mobile Service at the top. Status must be STARTED. If stop, please start it.
2. Open iTunes in computer. For Windows 7, go to iTunes Store => Authorise this Computer => key-in your Apple ID and password when prompted. For Windows 8, press ALT and S together. A pop-up window would show information of authorising computer. Click Authorise this Computer => key-in your Apple ID and password when prompted.
Good luck

Videos bought on iPhone won't sync to computer and have now been deleted

I bought 3 videos on my iPhone and when I synced it to the computer, they don't appear in my iTunes and now they've been deleted from my iPhone - how do I get them back?

Droid Alex,
Happy New Year to you as well!
In regards to your post, are you saying you don't want your Birthdays calendar from iCal to appear on your iPhone? Is the date incorrect in iCal, the iPhone, or both?
The Birthday entry is synced from your Address Book application, if the calendar is listed under "Subscriptions". You may want to verify that the date is correct in Address Book, which in turn should update iCal. If you don't want birthdays to sync to the iPhone, you can choose to sync selected calendars under the Info sync tab, and just uncheck Birthdays.
For any discrepancies in date or time the iPhone, you want to make sure Time Zone Support is enabled under Settings > Mail, Contacts, and Calendars.
Displaying birthdays on an iCal calendar
http://docs.info.apple.com/article.html?path=AddressBook/4.1/en/9218.html
Overview of syncing iPhone or iPod touch with your computer
http://support.apple.com/kb/HT1386
Hope this helps,
Raleigh

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.

Just updated my iPhone 4 from IOS 6.1.3 to 7.1.2, I know I am behind the times, but I got there eventually! All seems well but I have one specific problem and hope someone can offer a helpful suggestion.
On opening the app "Find my iPhone" I add my password and sign in, to be greeted with a screen that says;
"Update Find My iPhone. A new version of Find My iPhone is available from the App. Store. You must install the update to continue using the app. Update now"
On hitting the "Update now" button I'm taken to the relevant page on the App Store, to be told that I cannot update as it needs IOS8 to be able to continue and as my iPhone is only a 4 cannot install IOS8.
I'm left going around in circles. The only thing would be to delete the app, but looks like I could not re-install the version I would need. Any body have any thoughts or suggestions? (Apart from updating my phone, I have a few months left on the contract!)
Thanks in advance.

Hi, thanks for the suggestion. I have tried as you suggested, and when opening the "purchased" apps some have the icloud logo next to them, but I only have "OPEN" against "Find My iPhone". When opening it up, it goes through the same routine; needs to be updated before proceeding, and wouldn't update because I don't have IOS8.
Anything else I could try, or am I doomed!
All of your help is much appreciated, thanks

HI       I HOPE SOMEONE CAN HELP ME Thanks to all

HI I HOPE SOMEONE CAN HELP ME
I have put the structure of the XML and the code that I am trying to use as well as the error I am getting
I am trying to get to a Node in a XML file.
What I am needing to do is to put the FIRST_NAME + LAST_NAME into a Combo box so the user can select their name .
I also have this code, but get this error
"Configuration.java": getNodeValue() in org.w3c.dom.Node cannot be applied to (java.lang.String) at line 902, column 35
Thanks to anyone that can Help
Craig
        try {
          Node userNode = xmlDoc.getNode(
              "/EPOD_USER/USER_CONFIGURATION/USER_INFOMATION/ALL_USERS/");
          userXmlDoc = new XMLDoc("ALL_USERS");
          userXmlDoc.copyChildNodesToDoc(userNode);
          NodeList userNodeList = userXmlDoc.getNode("ALL_USERS").getChildNodes();
          System.out.println("Node List    " + userNodeList);
          UserNmaejComboBox.removeAllItems();
          userNodeHashtable.clear();
          for (int index = 0; index < userNodeList.getLength(); index++) {
            Element element = (Element) userNodeList.item(index);
            String Testing = element.getNodeValue("FIRST_NAME");
//This is where I get this error
//     "Configuration.java": getNodeValue() in org.w3c.dom.Node cannot be applied to (java.lang.String) at         line 902, column 35
            String userName = "User" + element.getAttribute("index");
            UserNmaejComboBox.addItem(Testing);
            userNodeHashtable.put(userName, (Node) element);
          if (UserNmaejComboBox.getItemCount() > 0) {
            UserNmaejComboBox.setSelectedIndex(0);
        catch (NodeNotFoundException nnfe) {}
        catch (IllegalNodeAddException inae) {
          System.out.println(inae.getMessage());
         saveEpod();
      }This is the structure of the XML
- <USER_INFOMATION>
- <ALL_USERS>
- <USERS index="1">
<TITLE>Miss</TITLE>
<FIRST_NAME>z</FIRST_NAME>
<MIDDLE_NAME>z</MIDDLE_NAME>
<LAST_NAME>z</LAST_NAME>
<EMAIL>z</EMAIL>
<MOBILE>z</MOBILE>
</USERS>
- <USERS index="2">
<TITLE>Mrs</TITLE>
<FIRST_NAME>l</FIRST_NAME>
<MIDDLE_NAME>l</MIDDLE_NAME>
<LAST_NAME>l</LAST_NAME>
<EMAIL>l</EMAIL>
<MOBILE>l</MOBILE>
</USERS>
- <USERS index="3">
<TITLE>Mr</TITLE>
<FIRST_NAME>Craig</FIRST_NAME>
<MIDDLE_NAME />
<LAST_NAME>Laird</LAST_NAME>
<EMAIL />
<MOBILE />
</USERS>
- <USERS index="4">
<TITLE>Miss</TITLE>
<FIRST_NAME>Jackie</FIRST_NAME>
<MIDDLE_NAME />
<LAST_NAME>Laird</LAST_NAME>
<EMAIL />
<MOBILE />
</USERS>
</ALL_USERS>
</USER_INFOMATION>

If you look at the API docs, you'll see that getNodeValue takes no args. If I'm not mistaken, you need to get the text node that is the child of the <FIRST_NAME> element node and call getNodeValue on it.

Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

Hi, I hope someone can help.... When I open a new user account, which I want to set parental control on, the screen keeps freezing once the account is open. The wee rainbow circle appears and I can't do anything. Does anyone know how to fix this? Thanks

Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at the top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.)
Report any errors it found for Disk Repair, don't need the ones for Permissions Repair.
Try it again & see if anything changed, but have Activity Monitor open & Show All Processes & sorted on CPU%, also have Console open if we can... maybe not when switching, but we'll see.
Does this happen if you just try to create a new admin user???

We have a long list of disabled/deleted users in AD Somehow, they are still appeared as active user in Sharepoint Online. How do we get rid of those list? Hope you can advice. Thanks.

we have a long list of disabled/deleted users in AD
Somehow, they are still appeared as active user in Sharepoint Online.
How do we get rid of those list?
Hope you can advice. Thanks.

SharePoint does not remove users from SharePoint permissions just because they were deleted/disabled in AD. This is to maintain referential integrity. In fact, when you delete a user from SharePoint, that user remains in the SharePoint content database,
just marked as deleted.
They do not have access to SharePoint given their account is deleted/disabled. But as far as automatically managing this, I'm not aware of a tool. On-prem there is Metalogix ControlPoint which does a great job of this, I haven't explored the O365 options.
Trevor Seward
Follow or contact me at...
&nbsp&nbsp
This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Hi, I have a large number of products in one column and prices of the products in another. Most prices are different. I want to know if it is possible to increase all of the prices by 5% or 10% etc. Hope someone can help. From Stiffy

Hi, This is my first time I hope someone can help.
I am working with numbers and I have a large number of products in one column and the relevent prices in another. All the prices are different and I want to increase the price of everything by 5% or 10% etc. Is this possible?
Thanks in advance
Stiffy123

Ad a new, temporary column (or one you can hide when not using). Let's say the current Prices are in column C and the new column is D.
you can inflate the prices in column C by 5% by entering the formula in the first cell of column D as:
=C2*105%
likes this:
to fill down, select D2, then copy, then select the D3 thru the end of the column, then paste. Now select C2 thru the end of column C, now paste over the existing values using the menu item "Edit > Paste Values"
you can now hide column D until you need to use it again.

Hi there Hope someone can help me here. I am currently on holidays and my Kids have disabled my iPad so I now have to sync with my computer. I don't have my computer handy and want to use my device over the next few weeks if possible so can anyone help me

Hi there
Hope someone can help me here. I am currently on holidays and my
Kids have disabled my iPad so I now have to sync with my computer.
I don't have my computer handy and want to use my device over the next few weeks
if possible so can anyone help me please
Thanks
Darren
iPad 2 Wi-Fi + 3G, iOS 6.0.2

You need a computer.
Suggest you goto the nearest Apple Reseller and ask them to help you.

I have 2 problems I hope someone can help me with.

As the title says, I problems I hope someone can help me with as I don't know who else to ask for this.
1. I tried to pre-order Dying Light for the Xbox One and during checkout the system cancelled my order saying that the store stock had been spoken for. However, I went in once the game released to the same store and was able to purchase the game no problem so in effect I just missed out on my $10 pre-order certificate.I wanted to pre-order but it wouldn't let me - I have never seen this error before.
2. I took advantage of the $39.99 12+1 month Xbox Live Gold gift card you had on sale yesterday. Only the Halo one was abailable at my local store so I ordered 2 of those for pickup. I got home and used the cards and it was only for 12 months not 12+1 as it still says on the website here:
http://www.bestbuy.com/site/searchpage.jsp?st=3878002,+8972116&_dyncharset=UTF-8&id=pcat17071&type=p...
Is there a way to get the extra month advertized?
Thank you!
Solved!
Go to Solution.

Hello also_nadrag,
Thanks for writing in, and thanks too for being a My Best Buy member. We appreciate your loyalty. I'll be happy to talk to you about your recent online experiences.
From the sound of things you may have waited too long to attempt a pre-order for in-store pickup for Dying Light. As the order was not able to be processed, I'm afraid we will not be issuing the $10 certificate.
The product description on the Xbox Live Halo card is incorrect in labeling this item as including 1 extra month. As the image online and packaging indicates, this card has an extra bonus for Halo: The Master Chief Collection. We have reported the description error and I hope it is corrected soon. I am sorry for any confusion this may have caused.
Please visit us any time with questions or concerns.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

HT4597 Can I have 2 accounts on my iPhone. I have 2 on my computer and have a signal that 1 email is in my inbox. It is an iCloud message but I can't access it. Hope someone can help. Thanks, Lorna

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