HT4613 Closed captioning is not working for videos from iTunes U. Does someone know how can I enable that

I'm not able to see the closed captioning of the video with the iTunes U app. I'm already not able to load de iTunes U videos on the video app which does support closed captioning. Can someone help?

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https://support.hp.com/us-en/contact-hp/product/HP-15-r000-Notebook-PC-series/6875200/model/7531307
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